Puget Sound Energy (PSE) is a prominent utility provider serving around 1.2 million electric and 900,000 natural gas customers across 10 counties in Washington. The company is currently undergoing a significant transformation to meet ambitious clean energy laws while ensuring safe and reliable energy for its customers. Customers often appreciate PSE's knowledgeable and friendly staff. Many reviews highlight positive experiences with service representatives, such as a customer who received clear answers to questions about starting and stopping service. Another customer praised technicians Grant and Ken for their honesty and efficiency, saving them thousands of dollars by repairing rather than replacing a furnace. Additionally, representatives like Caleb and Justin are noted for their professionalism and helpfulness when addressing technical issues or providing information about energy efficiency and services. However, some customers have advised others to do their research regarding PSE's rebate programs, as eligibility often depends on using approved contractors and specific settings. Overall, PSE's commitment to customer service and support, along with its focus on clean energy initiatives, contributes to its reputation as a reliable utility provider in the region.
We were suddenly smelling gas in one of our upstairs rooms. PSE came out right away and our technician, Maria Hawkins, was fast, knowledgeable and super helpful. She reviewed our situation and gave us all the information we needed for follow up. Thank you Maria!!
January 2026
They are horrible guys! My gas was turned off due to a clerical error, without any warning. Despite contacting them to correct the issue, I was unable to get a clear timeline for restoration or confirmation of when someone would come to fix it.
October 2025
The only stable service that this company can provide is their billing system. Outage all the time without any explanation or reimbursement.
