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March 2024 by Al D.
In preparation for winter, I ordered tire chains from R-n-R. I was told the chains would arrive in a couple of weeks and that someone would call me in two weeks once they arrived. Several weeks passed with no news so I stopped in to check on the status and was told that they had a big order coming in and it would be a few more weeks. Again, time passed with no update and at this point winter was approaching so I walked in, again, and was told to wait another two weeks. I asked to cancel my order and the person at the counter seemed annoyed but refunded my order. No apologies, no explanation why my order was not fulfilled as initially stated only a scowl and frustration that I canceled my order. I guess the shop didn't feel I was in convinced. I will not order something from them but I suppose if the item I need is in stock then I would have no reason not to shop there. In the end I ordered online from another retailer and received the tire chains in the time that was promised me.
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March 2024 by Julian Balog
I had a great experience with Rack N Road. Their exceptional service, valuable expertise, and top-quality products where key to finding the perfect fit for my vehicle, roof box, and related accessories. Installation was a breeze, thanks to the helpful guidance of their team. I’m very grateful for Jeff’s patience and knowledgeable insights in assisting me along the way. I would highly recommend Rack N Road for anyone seeking durable, elegant, and versatile car rack accessories.
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March 2024 by Mike Houston
Installation was quick. This is my third time using these guys and highly recommend
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March 2024 by Vishwanath S
Great service for a bike rack. Easy to deal with and true professionals. Highly reccomended!
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March 2024 by Dylan Pierpont
First time Rack N Road customer. I was looking for a specific brand of passenger style snow chains. The RNR staff was quick to help make suggestions on my vehicle type and offered multiple delivery options to meet my timeline. After my phone call I was texted an order and payment link that was processed that same day and my chains arrive in-hand that week. In store experience was just as pleasant as over the phone. Thank you RNR for sharing your expertise and helping make my winter mountain driving a little safer this season.
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February 2024 by Liliana R
Great customer service!
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February 2024 by Jonathan -
Cannot say enough good things about the people at Rack and Road! I will never go anywhere else. They were incredibly helpful, professional, and honest — a dramatic difference from the car dealerships!Not only did they know exactly what to do and which parts were needed, they called around multiple dealerships to find the parts in stock and tell us the best place to buy them. Then when the dealer messed up and sold us the wrong part (right part number, wrong part in box — not impressive), they helped us fix that too. Their installation price was also cheaper, and they were much faster.Yes, a hitch should be standard when you buy a car designed for this sort of thing, but now all the car companies nickel and dime you so it ends up being an expensive and unnecessarily complex/time consuming affair. Save yourself the trouble and just go talk to Rack and Road!
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February 2024 by grhopwood
Exceptional service. Very knowledgeable about the bike racks.
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February 2024 by Alan Kaufer
Dropped in without an appointment for help installing a brake controller. They had me fixed and on my way in less than 10 minutes! It was something I had tried for two hours, unsuccessfully to accomplish, and the technicians comment was, “it’s what I do”. And it was.
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February 2024 by Deb Voss
Great service, thank you
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February 2024 by Stan Bunas
Over the past 10 years, for my BMW X5 and my Honda CRV touring, I have had excellent work done at Rack N Road in Bellevue — more accurately, I should have said, compared with the results at prior shops, the results were outstanding — for the installation of two receivers/hitches, a receiver-mounted ebike rack, and a roof rack.
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February 2024 by Frankie Pistone
DO NOT GO HERE!!! It's been a 6mo long nightmare with over 12 trips of having to go back and forth for a list of issues.I was originally sold the WRONG EQUIPMENT after thoroughly explaining in person, with pictures and product links what I wanted.The issues that followed include, MOUNT NOT being SQUARE, tracks with WOBBLES, racks NOT LEVEL, wrong side plate replacement parts, and the latest issue, WATER LEAKING in my cab and bed of truck. And I got another rush job to seal it from lack of help AGAIN and it STILL LEAKS.The GM Evan will give you every slimey salesman excuse and gaslight you while he begrudgingly has to fix every mistake he made. Always scheduling issues, like not enough staff on shift to do the work, so your there all day almost eveytime, and appointments being spread weeks apart. I felt like I was put on the back burner right after they knew how bad they screwed up the job. I had to be exhaustingly persistent just to have most of it fixed inside of 6 months. The entire ordeal has been SLOPPY and UNORGANIZED. Two other people have told me they were sold DISCONTINUED EQUIPMENT and had there storage containers and RACKS BLOW OFF while they're driving down the road, MULTIPLE TIMES! I would recommend staying far way from this mess of a company.
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February 2024 by Judy Brewer
Awesome staff. Always ready to help.
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February 2024 by Joey Scigliano
Great service!! They did an amazing job on my smart cap install on my Tundra . I highly recommend them!
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February 2024 by Gina Ive
Very helpful and knowledgeable and the box I needed was in stock!
