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March 2024 by Michelle R
Visited this store for the first time on Tuesday, 8/19, in the evening. Only 1 store worker was present, a lady with short hair. She did not greet/welcome me in the store which already set the tone of my experience here.This worker only prioritized customers that were ready to purchase chocolates and doesn't care for customers that want to sample chocolates (I had the intent to buy a few products after sampling). As the worker assisted another customer, she saw me waiting on the side for her and asked if I need help. I replied saying "I would like to sample some chocolates." She then replied saying "You have to wait, I am with another customer right now ok?" in an unprofessional way. I then said "Yes that's fine". Why would you ask if I need help if you aren't ready to assist me, plus I can clearly see that you are with another customer?I waited for 20 minutes to be helped. This lady skipped over me and moved onto another customer that came into the store after me. At that point, I left the store since I did not want to waste anymore time with a rude store worker, let alone give her any undeserving commission.
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March 2024 by Divine So Fine
Megan was pleasant and helpful! She’s sweet like the chocolates and I like this place for gifts!
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March 2024 by Alice
They only have one staff, we were waiting here for almost half an hour to check out a box of chocolate. And I don’t think they should ask for tips , it is a store , not
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March 2024 by Keenan Uriu
Had great personal service in buying my wonderful morsels! I'd had them before and got them as a gift for a lady friend (big hit!). They are worth the relatively tall price points as they are more densely packed than any fine chocolates I've ever seen, being perfect rectangles, not separated by useless plastic dividers, the small package holds as much as much larger heart shaped containers. I'll be back to try more like the delicious looking chocolate dipped potato chips!
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March 2024 by Min Su Kim
I just been there. I brought 4 boxes. I accidentally used the wrong credit card so I asked to cancel that transaction and use my other credit card but they told me all sales are final so they don't want to cancel it. I don't understand why the cashier took a deep sigh at me.
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January 2024 by A “W”
We went in and went out. Got what we wanted and the cashier was friendly and courteous.
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January 2024 by Laura C
Want to express my appreciation to staff who working in Royce at evening of Dec 30. She offering me the help to wrap up lot of chocolates that I bought into gifts for free, with great patience and nice altitude. Thank you very much. Plus Royce is my favorite brand for many years.
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November 2023 by Grogu
Their chocolate is very smooth, I just wish there were more variety packs. I guess they are more for people who want to share a box with other people. For one person it is a lot of the exact same chocolate and it’s expensive for what you get.They are more attentive than what I’m used to when shopping and bowed to me after I purchased something and was leaving which was fun.
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October 2023 by Mya Nguyen
Pleasantly surprised how delicious these chocolates are. I'm not big on chocolate, but perfect timing to visit this place because it was shark week.Ghana bitter: dark chocolate, rich and flavorful.Au Lait: milk chocolate, creamy and smooth.Matcha: not too sweet and tasted just like matcha. It was not overpowering.It's hard to choose which was the best, they all were great.There's definitely a bit of a price tag for the amount you get, but worth trying it out. It's definitely not a eat in one sitting kind of candy.Savor the flavor. I also bought the pistachio bar and Darjeeling chocolate, because the gals said it was there fav.Overall, I liked it and a nice treat every once in a while. I will be back to try the other chocolates.
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October 2023 by Sarah C
We come annually to get chocolates for our anniversary. So creamy and light. You’ll get hooked on the deliciousness!Employees and staff are very kind :)
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October 2023 by Rachel S.
I love their chocolate. It's an Elegant chocolate and great for gifts. The taste is just satisfying and feels luxurious, and it melts in your mouth. Service was great and packaging makes it sophisticated. Ambience of their store screams upscale. It's a good premium chocolate. Just delicious.
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September 2023 by Jenny Lorenzo-van der Meer
Soooo good! Not only are they attentive to you, but their choccies are decadently rich and delicious. The Ghana variety of their nama chocolate is deliciously unctuous, and I also got a couple of other items to try at home. My friend loves their Darjeeling nama chocolate. Lovely, no pressure ambience, as well. Definitely higher end and keen to try more.
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July 2023 by Julia Z.
I've come before for samples and others, but today came just to try their chocolate and buy some of our own. I find the service here excellent and it's a nice store to ship in, very clean and pretty.We tried the sample chocolate (very smooth and rich, as expected), and then purchased the Seattle champagne Nama chocolate. I am a big fan of the Nama chocolate, and they are in the "expensive but not overpriced" category of chocolates. Only downside of buying Nama is that you definitely need to go home soon after because they're refrigerated.The one we purchased was mostly because of the cute box, but the chocolate was rich and delicious and actually had quite a nice boozy flavor to it.Will be back again next time I'm in the mall for sure!One disappointment is that the only way to earn points is to spend more than $40 at a time, which is a lot. (Another would be that I wish they had more mixed sampler packs, like the chips, baton cookies, chocolates, all would be better if they could be purchased as assortments.)
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July 2023 by Breanna Dennison
Omg this is the best chocolate ever!!!!! I absolutely love this! Must try!!!!
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June 2023 by Rakesh Ansari
Very upsetting that they ask for tips. Only store in the mall that asks for tips.
