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March 2024 by Hannah Wright
Yuri made our experience here so enjoyable. She is truly so amazing, personable and knowledgeable and made everything too effortless. Will always recommend her specifically to all my friends, family and acquaintances.
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March 2024 by Hasanthi De Silva
Josh delivered exceptional customer service to us. He displayed impressive knowledge, patience, and guided us to find the perfect mattress, despite our visit just before the store's closing time. Highly commendable!
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March 2024 by Bill E
Great experience ! Josh was very helpful & friendly without being pushy or fake :)
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October 2023 by Benji Meder
I want to start off by saying I had no issues at all with this specific store or employees. It just happens to be the store I bought from. I’m wanting to review the bed itself along with the company as a whole.In Nov 2021 I bought a Sleep Number 360® iLE smart bed with a FLEXFIT™ 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured it’s not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative “Is it normal for this part to fail on a bed that's only a couple years old?” His response was “Sometimes items with moving parts can be prone to issues.” I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didn’t abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a premium price.
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October 2023 by Benji M.
In Nov 2021 I bought a Sleep Number 360® iLE smart bed with a FLEXFIT™ 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured it's not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative "Is it normal for this part to fail on a bed that's only a couple years old?" His response was "Sometimes items with moving parts can be prone to issues." I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didn't abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a premium price.
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September 2023 by Freya Radlein
John was super helpful. He was able to pull up my account history which enabled me to get the same bed I did years ago but tailor made to my living situation now plus a discount. Everything was just so easy and straight forward, I thought buying a mattress was going to be so much more complicated, but it was brilliant and the customer service was excellent.
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August 2023 by Austynn M
DO not buy your bed from here. they lie and hide fees will not be helpful. The payment plan is a scam. Bed deflates randomly. Save your money and go buy a Tempur Pedic
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June 2023 by David “CASPER” Williams
Yuri was very friendly and knowledgeable about what I was looking for in a bed that was just about ME . LOL
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April 2023 by Eleni Rokakis
Sly is incredible! He followed up within minutes of us expressing interest in a Sleep Number and his customer service and knowledge definitely moved us forward into a happy purchase with Sleep Number. The sale was incredibly smooth and stress-free.
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December 2022 by LYLE BELLAH
Store was great! Best part was our sales rep. Answered all of our questions and more while engaging our two kids in the process. He put together a comprehensive quote and allowed my wife and I to discuss it with out pressure. It was a wonderful experience!
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December 2022 by Jordyn Hively
Yuri was very helpful and supported us in purchasing our first Sleep Number!
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November 2022 by Jill Overfield
I was overwhelmed by the options and Jamell helped simplify it. Over a couple weeks I waited to make my decision and it was super easy to ask questions via text. He was also able to get us a good discount. Confident in our choice and excited to get the mattress!
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September 2022 by Sunil Ram
Great experience with our Sleep Number consultant. He took the time to study our sleep pattern and guided us the app. There was no pressure to purchase nor was there upsells. Thank you Sly.
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August 2022 by Robert C.
Worst bed ever unless you wanna sleep in a bed of mold I suggest you say away from sleep number beds we been through two beds now they're refusing to replace her a bed under warranty it's covered with mold and we had to toss it out $7000 bed went to the dump. So sad that a company can't stand behind their products I hope they go out of business.
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July 2022 by Mohit I.
InPolite sales people make you want to run out of the store ASAP. It was my first time in the store and sales people were too lazy to help understand the tech behind the mattress