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February 2024 by Owen Matthiesen
They upright stole money out of my bank even though I don't have a account with them
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February 2024 by Tonya E Gonzalez
Horrible Horrible customer service, and I am extremely upset with their procedures!!!!! You send a return label to the customers for a return of a phone and that customer with said label returns the phone its no longer the customers fault if not received or lost, You should be able to track it NOT month's later come after that customers. Tmobile thats not good business at all your procedures are screwed up and shame on you....... Any other come like amazing or other when given a return label they can see its been return ASAP nit wait months later and go after the customer. Upset upset with your company.....
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December 2023 by Andy Stebbins
Really nice office! Stopped by for an appointment, I was impressed by the free valet. Picked up some super cool free stickers and chilled in the lobby while I waited.
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December 2023 by richard braun
Sprint was great. And affordable. T Mobile was ok, until I switched to Verizon. I called to see if there was anything I needed to do to cancel after Verizon took over. I was told no and then TMobile drafted $200 the next day. I've been trying to get it back for three months. I'm told I'll receive the refund and then nada. I'm on attempt number 5. I keep getting reasons about their "systems". Note to companies, and especially TMobile: Customers don't care about your systems. Just make things right.
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December 2023 by daniel seavey
tmobiles crooked customer service will not unlock my iPhone or do anything to make it right. Very time I call it’s like calling a scam center. Avoid using T-Mobile at all cost. This company has zero integrity. Edit this a month later. The problem was actually the sim. The phone was unlocked but not the sim. No one could figure this out until I went to a T-Mobile store and they called customer service themselves and got an American representative when I called it was always foreigners.
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December 2023 by Mohammed Gharib
I had an awful experience with Tmobile, if you have another option, avoid any contact with Tmobile.I had an Internet home service from T-Mobile. I want to deactivate the service. Called the customer service, they told me to disconnect the modem and ship it to us via the provided shipping label, and that's it. I did. After doing that I called them to make sure everything went fine and the line is deactivated, they assured me that the line is deactivated and evrything is fine. Here my story just started. Tmobile started send me bills for the deactivated line. I called them, the line was deactivated and so the customer service was not responsible, saying that "I cannot access your account information, since it is deactivated". They start sending horrible mails, bills with threatening to send it to credit agencies. the bills started to be increased by late fees. No one is responsible, no one resolve the issue. They just tell me pay it to prevent the credit issues. I will never ever get close to any Tmobile product/service.
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December 2023 by Robert Acker
T-Mobile was an unreliable provider for me during my 24 months as a subscriber. The Customer Relations office was consistently unresponsive, phone support was sketchy, and our local branches could not assist in resolving technical or account issues. A week after subscribing, this provider experienced a national data security breach that negatively impacted our online safety, and has never been resolved. When they sought direct access to our bank account for payment of monthly bills, it was time to move on to a more secure provider. Closing the account was very difficult and it took months to complete the process. I am not sure why we were treated so poorly, but it's a relief to no longer be associated with such an impersonal, disorganized corporate behemoth.
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November 2023 by Dominic
DO NOT USE T-MOBILE. They have outright lied to us and have terrible customer service. They messed up our billing a few times and even acknowledged they made a mistake. We finally decided to switch providers as we have had too many issues with T-Mobile.Since we were switching due to a mistake on their side, they said they wouldn't lock out phones so we could still use them. However, they lied and kept my phone locked. We had a back and forth with several different people and even threatened legal action against them. They never did unlock my phone, so I ultimately had to buy a new one.Please do not give them any business. One star is far too high for them.
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November 2023 by D Guo
I left T-Mobile on 08/23/23 due to poor signal and my last bill shows T owed me $4.7. 2 weeks later I got another bill showing I owed T $151.81 due to a unreturned CellSpot device valued $138. My record shows that I got the device in 2019 for free according to the customer service rep when I was calling to cancel my service due to poor signal. Fortunately I hadn’t discard anything with it and returned the full package to T. I called to confirm that T had received the device on 10/17/23 and the charge was dismissed. But strangely T still took $151.81 from my bank account on 11/23/23 without my permission(AutoPay account for monthly payment only). I called multiple times and finally confirmed that T approved my refund $151.81 and had sent the refund to my bank account on 11/02/23 and I was specifically told that it’ll take 24 hours to process. So far I’ve been waiting for the refund 16 days. I called in the middle and the rep told me that their records showed that the refund had been sent to my bank account on 11/02/23 and she can do nothing further to help me out. Feels like I will never get my refund. Ridiculous!
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October 2023 by Dmytro Bohachevskyi
Dear T-Mobile Team, and all readersI hope this message finds you well. I am writing to express my growing concern and frustration regarding a billing issue that has remained unresolved for several months now, despite my numerous attempts to communicate and resolve this matter with your team. I believe in the importance of clear and open communication, and I am hoping that by sharing my experience with you, we can work together to find a resolution.I have been a customer of T-Mobile up until July of this year, when I decided to switch my service provider. Since then, I have not utilized any T-Mobile services. However, to my surprise, I received a bill in September stating that I owe approximately $500. The notice also mentioned that failure to pay this amount would result in my account being reported to the credit bureaus, which, as you can imagine, is a matter of great concern to me given the potential impact on my credit score.I immediately reached out to your customer support team to address this issue and was advised to submit a fraud case (Case ID: 78235674). I was assured that the fraud department would be in touch with me to discuss and resolve this matter. Regrettably, I have not received any communication from the fraud department to date.Today, I received another letter with the same billing amount, due on October 24. Given the close proximity of the due date and the lack of updates on my fraud case, I felt compelled to settle the bill in full, despite my disagreements with the charges, as a preventative measure to protect my credit score.I would like to share my story not to escalate the situation, but to highlight the emotional toll this situation has taken on me. The ongoing stress, coupled with the threat of my credit score being negatively impacted, has been overwhelming. The uncertainty of what might come next, perhaps another bill with an even larger amount and the same threatening tone, has left me feeling vulnerable and frustrated.The continuous billing issues, lack of communication, and threats to my financial stability have been incredibly disheartening. I am sharing my story, not in search of immediate action, but in the hope that it might shed light on the urgency of resolving such matters promptly and transparently, for myself and for others who might find themselves in similar situations
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October 2023 by Peter RP
Unfair billing. They charged after service was terminated and the final bill sent. The penalties are unfair and steep. They provide no explanation for the final bills. We were loyal customers for about a decade and they treat us like garbage after we made a switch to Verizon (because of coverage). Thank you.
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October 2023 by Canemein Common
Literally the absolute worst experience I’ve ever dealt with in regards to employment. It is currently October, I’m missing two 1/2 months of commissions, no one to talk to about it. I’ve also faced on 4 different occasions racial bias, prejudice, discrimination, and retaliation. Please if you’re looking for an employer to work for, I strongly recommend you think again and look somewhere else. And whatever you do, DO NOT WORK FOR THE BUSINESS SALES DEPARTMENT! It was a total nightmare, no organization, no structure. Just Sr. Managers whom never ran a sales organization pitching down baseless opinions and un organized sales tactics to Coaches, who then feed the sales reps the same useless information for you to possibly not be paid on. There are NO black (or any minority) leaders in the Overland Park TFB department, just a total nightmare.
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September 2023 by Stephen Chase
We had a corporate account with T-Mobile for a few years. When we retired we closed the account and thought all was well. We got charged a fee after closure. We called the office and their employee (Jeff) we good in helping (we thought). He assured us all was taken care of and not worry about the charge. We also got a case number. Several weeks later we got a letter from a collection agency. We called T-Mobile and they said they could do nothing about it and said we had to settle with the collection agency. Mind you we had a case number with them, name of individual, date, and time called. Bottom line they lied to placate us and then turned the ‘bill’ over to a collection agency. Our recommendation for T-Mobile as a company is flee from them as their promises and customer service is a sham.
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September 2023 by Evelyn Brady
As a former employee I highly DON’T recommend this this company. Accountability is never taken for accounts being messed up other than, I guess when I worked there. Let alone the huge SIM card swapping that happened to multiple customers while I was working there. I wouldn’t trust this location honestly, from an inside perspective. Sorry my old coworkers, I wish I didn’t have to share this but I feel the community should knowMy first edit is to just shine light on a few things that happened while working there..reps would add lines to account for commission, some even for their own benefit and use.Second time I editing, T-Mobile has advised me the only way this will be resolved is by having me retain an attorney but I can file a report to better their training and coaching. Hard to keep people accountable when they no longer work for the company and no one at the store wants to help even as a previous employee ??The third time I’ll share what an employee did to get a customer’s bank information
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September 2023 by Family Link Invest
Not a reflection of store just customer service...Business account.If you are looking for a business line. Look someplace other than t-mobile. The customer experience is horrible. Even when they say they will take care of you. Know that is a lie and a script they follow.I am owed credit on account due to a promotion a supervisor extended to me. This was because the Samsung fold 3 is defective. I had 4 different replacements. They all had service issues.Instead of them giving me a different phone. Supervisor Jenni offered me a promo for s23. I accepted promo and phone was sent out. I returned the 4th phone t-mobile sent out.( this was from warranty exchange)Jenni sent me s23 and said as long as I keep s23 I would have a 800.00 credit. 200 per month for 4 months. This never happened. I spent the next 5 months calling to make sure credit was applied. Never got full credit. Phones constantly being cut off for non payment. Even when they drafted money from my bank. I am still dealing with this issue. I have a long list of people I spoke with. Sup./mngt/. None of them remedy the issue. Right now I'm on hold almost 2hrs.Trust me when I say find another cell company for your business.Spoke to:Jeni- supervisor 3/23Jack- supervisor 4/23Janice- supervisor 4/23Jessie- supervisor 6/23John- supervisor 8/22RepsNanaCandy- transferred me to supervisor that hung up.Jasmine- promise issue was fixed. Never called back. Phone was cut back offJane- hung up after 10min on holdAlvin- hung up after 35 min on holdMonica- never called backMark- rep hung up after being on hold for 25 minThese are the reps I spoke too.Still no resolution. All these people seen the issue activated Phones as a bandage. Phones off 3 days later. This interrupted major business. I am a electrical contractor that needs service. I have lost money and clients. T mobile don't want to compensate for their error.TRUST ME WHEN I SAY USE ANOTHER CELL PROVIDER FOR YOUR BUSINESS!!!
