-
March 2024 by Loraine M.
Urban Interiors in Bellevue sales was wonderful. Unfortunately the SERVICING IS NOT. My beautiful leather couch was delivered however needed an immediate minor repair. I have been waiting months now and still waiting after several inquiries for repair to be done. Too bad if servicing was more responsive - this would have been 5 star
-
February 2024 by Linda C.
Urban Interiors is an oasis for quality furnishings and design support. Thanks Arian Jin and team for a great experience.
-
December 2023 by Jennifer Lee
Taylor is so enjoyable to work with! She has been so amazing in helping me find exactly what I was looking for! Urban Interiors has a great selection! I have been so happy with all my purchases too! I love that they are bringing back to the store items like candles, wine glasses, cool pottery…etc! So fun! What a great addition to our little mountain town!!Thank you!!
-
December 2023 by Jason A.
I am following up, because I am still blown away by how frustrating this furniture purchasing experience was. This has been an ordeal from the day we purchased our chair and ottoman in the store. I didn't think that at first, but as the process drug on, things did not get better. They got worse. * The salesman did not seem to have made a sale before. The purchase took a long time. He had to ask several times for help and we waited around while he sought help. He got it complete. I chose to pick up from the warehouse, since we live close by. We took our paperwork and left. Ultimately, one of his coworkers figured out he gave us the wrong paperwork and had to run out of the store to catch us. * The chair, I was told I could pick it up in June. I made my appointment. Saturday morning 8am. I arrived a bit late. I call the warehouse multiple times. Leave multiple messages. No answer. No response. I finally get someone after 30 minutes or so. He lets me know I am behind the warehouse, not the front. I need to get to a gate at the other end of the parking lot. I get to be where I need to be. I get the access code, open the gate. Pull up to the warehouse. Meet the guy. He says I need to pay. I give him my card. The credit card machine is not working. He calls people for help. No one can get the machine to work. His boss has me leave my card number to run it through on Monday. I get the chair and leave. I assume the late response was due to me being late. I was wrong. * Correspondence regarding status during this process is nonexistent. I have to check in to see what is going on. * The ottoman was supposed to be done in August. It finally ended up being done and able to be picked up in October. * I make my appointment for Saturday 8:30am. I show up on time. I am at the correct entrance. I do not remember the code to get past the gate. I call the warehouse multiple times. Leave multiple messages. No answer. No response. I am not able to get in. Another vehicle pulls up. Punches in the code. I follow them in. I go to the warehouse. Nothing is open. I call. I leave messages. I knock loudly on the door. All several times. Still no response. Finally, after 20 minutes, someone picks up the phone. Same guy from last time, comes and lets me in. I pay the rest of the tab and get the ottoman. When I explain what I had been doing he just said he was in the back and could not hear. Which is fine, but why schedule the appointment then? My wife loves the chair and ottoman. They are good quality. I am glad she found it. However, the ordeal to get it, left a lasting impression. We will not be purchasing from here again.
-
December 2023 by Lee G.
We purchased a sofa from them one year ago and I've had issues with the quality of the cushions. Called several times they said they were looking into it then denied anything was wrong and that this is just normal. I asked them to escalate it they said they would. And never responded again never heard from the manager never heard from any sales people. We will never shop there again. Do not trust them buyer beware.
-
November 2023 by Rainbow Gold
Thomasville Urban Interiors offers a great selection of Home Related Furniture Products. This quality is the highest end of Class & Luxury. Mary the store Manager was Very Friendly showing me around the store & I appreciated that. The environment is warm & welcoming. My favorite was the Batman Pinball Machine. I highly recommend this place for upper class Families to browse. Thank you and God Bless Urban Interiors!
-
October 2023 by Kelly White
Building a new home is stressful enough, let alone figuring out how to decorate and furnish it. Nancy and Taylor in the Cle Elum showroom came up with some very pretty pieces for our new home, they made it fun and easy.
-
October 2023 by John C.
My partner and I recently purchased a sofa from Urban Interiors & Thomasville in Bellevue. The showroom is big and there are plenty of floor models (this is unusual given the price of floor space in Bellevue), we loved that we didn't have to drive out to Lynwood or down to Renton to look for quality furniture in a large showroom. The staff at this location are nothing short of AMAZING!! They don't rush the customers, they encourage the customer to incorporate their lifestyle into the design concept. The staff have a great eye for design and they can take measurements and even create renderings to show you what your piece will look like integrated into your overall design. It's amazing. The customer service is EXCELLENT! I would like to call out Mary Shattuck, the Showroom Manager, Hannah James, one of their design consultants, and Russell Worley, another of their design consultants, for providing EXCEPTIONAL attention to detail and care in handling customers needs. These people spend time with each customer to ensure that the optional selection is made to integrate into the customer's lifestyle and for the space. There are a lot of different styles and manufacturers to choose from and they have a wide variety of fabrics, colors, and surfaces. I found that this location is super convenient for folks on the East side of town. There is parking under the building that is free on weekends and can be validated if it's during the week. KUDOS to this entire staff and to their amazing management and design team. I would give them SIX stars if I could. They treat their customers with good old-fashioned care and respect. I really enjoyed my experience there and I highly recommend it. My purchases were made in May of 2023 and again in October of 2023.
-
August 2023 by Xyan Neider
Excellent customer service. Jill was incredibly helpful and the items I selected are amazing.
-
July 2023 by Bella Brown
We had a fantastic experience working with Valentino Jordan. Extremely friendly and knowledgeable and helped us find dining chairs that perfectly fit the style and vibe we were going for.
-
June 2023 by Jessica Logan
Russell is the best! I went into the store thinking the price points would be way over my budget. Russell listened to what I was looking for and presented me with 2 room options that were exactly within the budget I mentioned. He was onsite for delivery and made sure everything was delivered and set up perfectly. The entire experience was wonderful and I highly recommend working with Russell.
-
June 2023 by Chandler K
Absolutely phenomenal store and selection of high quality, beautiful pieces! I worked with Ameena and she was incredible--super knowledgeable, pleasant, and passionate about interior design and aesthetic. I can tell she truly cared about what would look best in my space--cannot recommend her highly enough!! In fact, everyone in the store is great with whom I interacted but Ameena really went above and beyond!! :)
-
June 2023 by Michael K.
Russel Worley was great to work with! He took the time to help us get just the right furniture and fabric for place. The whole crew there was very nice and helpful. I highly recommend Russel!!
-
May 2023 by Teresa Aker
Fantastic customer service. I worked with Hannah She was knowledgeable and so helpful. I haven't received my new sectional but looking forward to receiving it!!
-
May 2023 by Lisa P
Hannah made all the difference in our purchaseShe had wonderful information and insight … her ideas helped to shape our room into a place we love
