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February 2024 by Aliya Aldinger
Quick and excellent service very friendly workers, plus an super sweet pup to play with while you wait in line. 5 STARS!!!
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January 2024 by Patrick Vongkhamchanh
Use to come here a lot with the previous owners. They will over charge you by a significant amount. Needed help finding a package and they didn't bother to help try to resolve the situation. Customer service has gone down. Will not be going back.
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October 2023 by Tony Hs
The service is beyond my expectations for taking care of the printing task seriously and great communications.
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August 2023 by Sergiy Slobodyan
Came and notarized the documents in 5 minutes, unlike in other UPS stores, where I had to come 3 times and 0 result
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February 2023 by Damon Abraham
Small and sometimes busy, but an efficient store nonetheless with friendly and extremely helpful staff. I had returned some equipment to my previous employer which they claimed not to have received. The store manager, Isaac helped me track down my proof of shipment and was very responsive to my urgent email request for help.
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February 2023 by Danila Popov
Always a great experience at this location. Employees are quick, friendly and efficient. Clearly know what they're doing
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February 2023 by James G
Thanks for ignoring us at the notary :D literally waited in line and had five people who came after us helped before us
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December 2022 by Linda Aldrich
Great staff. Answered all my questions, very helpful. I will go back.
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October 2022 by Kenny Smith
I went in to mail a very light box with a value of $20. They first said it would be $20 to send it, I asked if there was another option and they said they could send it through USPS for $10, still high but i’m already there so I say yes. They put my item in a padded manila envelope and get it ready to send. They try and send twice and the system would not let them send it using the USPS. I said I would handle it myself as I was not going to pay $20 to ship a $20 item. They then said, ok “well I will just ring you up for the bubble wrap”. I stated I didn’t need it as I would probably just bring the item with me next time I flew to see my son. They informed me that since it was sealed they could not reuse it and would have to charge me. They said they couldn’t do anything with it. It’s not the money, it was only $4.18. My issue is, you offered a service, you couldn’t provide now I’m eating the cost of your mistake? I would have been fineif you had me pay half of the retail rate since I didn’t use it, but $4.18 on a padded manila envelope? Your cost is less than a $1. We all have all choices where we do business.
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September 2022 by Temecula6
We shipped items, in this case salt & pepper shakers, that we got in Alaska. They took our items and stacked them on a shelf. My SIL, who lived is N. Carolina, received eczema cream & lotion! While we were refunded $20, it in NO way makes up for the loss!!! I get to spend the next few hours calling the various stores we visited in Ketchikan and incurring far more expense than the $20. Do NOT allow them to place your items on the shelf for them to do it later! Make them pack it, seal it and label it in front of you!Saying I didn’t dispute the $20 is absurd! Your store rep said, “This is the best I can do!” How does that sound like a justifiable offer? Not once were we told that we could dispute the $20. Pathetic!
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September 2022 by Denise Garcia
I hate giving 1 star review, but beware of this place. I came in today to scan confidential documents and it was emailed to the wrong recipient despite hand writing the email and verbally spelling it out for them. I told them it was confidential information and they just didn’t seem to even care.
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September 2022 by Jill H.
I needed packing materials and the UPS store had multiple sizes of boxes, packing materials and a super supportive staff to help me. They saved the day!!!
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July 2022 by Google Level 8 Reviewer
Have had packages routed to this location for pick-up. Never had any issues. Appreciated.
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April 2022 by Steven Jocke
They never seems to have any of the things they should have to ship anything. None of the small/medium self sealing boxes. No document envelopes. Place feels disorganized.
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March 2022 by AM G
Awesome service from the two young men and the rest of the staff at this store. Helpful, relaxed, always able to get what I need done in the right amount of time.
