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September 2023 by Josh De Sousa
Don’t cash their own cashiers checks
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September 2023 by Friedrich Hoffmann
This branch got customer service of a third world country
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July 2023 by Hank Ni
Ariel Chen and Holly Li have the best customer service experience in this branch. I’m really thankful that they assist my banking requests.They deserved a customer service award at this branch.Keep up the good work !Really appreciate their support !
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June 2023 by Jose Brito
Costumes service is ridiculous some of the people on this branch location they don't deserve to work there,really bad service
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May 2023 by Kendra James
Walked in to open up a business account these lady’s are looking me up and down and judging tell me to sit down then the lady on the far end comes and says she doesn’t have appointment after she was just getting ready to help me weird do not go here if your not Asian
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March 2023 by Laurie Chapman
I love the personal touch I receive every time I go into this branch. Everyone is friendly, very helpful, and always professional which is why I like going into the branch when I need to do my banking.
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February 2023 by Rashid
I had a problem with my checking account and Noemi at this branch went above and beyond to help me out. She was really professional and helpful and kind, I highly recommend this branch!
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December 2022 by Ruben A.
Waited over 15 mins at the drive up teller with no help didn't even ask me to wait just ignored me from inside
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January 2022 by Nicolas Walsh
Do not use the ATM in the Drive through ATM it is a third party ATM and it took my money by an error and I had to call customer service and it will take up to 10 business days to get my money back, not sure how I’m going to pay my bills until then!
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September 2021 by Max
The teller was very nice and helpful during account set up. I’m giving two stars because I only moved to US Bank for a promotional $400 reward for switching my direct deposit into their bank. I did this and met all of the requirements. They didn’t give me the reward and offered no explanation, just “I’m so sorry but we’ve decided not to go forward with your reward.” A few days later my wife’s account was closed without warning and her money is gone, nobody can figure out what happened or send us her money. I recommend finding another bank, the customer service phone line is a nightmare.
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June 2021 by John Mabbott
I just got off the phone with the manager of the US Bank at Factoria. I explained to the manager that my partner and I would be in tomorrow to deposit a large check into a manually purchased money market fund.I’m in the service industry so it pains me to say the manager was more interested in getting me off the phone than providing the service I requested. She was clearly listening for reasons why she would not be able to be of service rather than being of service.The manager specifically told me “not to come to the Factoria branch tomorrow 6/25/21 because they couldn’t help us.” Both my partner and I currently have US Bank accounts.
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May 2021 by Jenny Lee
Awful customer service, the associate was incredibly rude and I left feeling upset and frustrated. When I asked her how to set an appointment online her response to me was "Don't you have a phone?" among other things. I went to a different branch and they were so nice and helped me on the spot. I will not be coming back to this location, I'm already looking at switching banks.
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March 2021 by Harry Li
Drop my personal experience:This bank is a scam. STAY AWAY.It will charge you all kinds of FEE after you OPENED the account there.For example, a few months after I opened the account, it started to charge a mailing fee for me per month.These charges were never disclosed to the client when I opened the account. When I made the phone call to complain, the people were really rude and indifferent. They never pay those fees back to me either.I think it is okay that bank charges fee from clients. But they need to be honest and tell the clients at account opening stage.NEVER DO BUSINESS IN THIS BANK
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February 2021 by Kou
Highly friendly and professional staff for both personal and business banking needs. Would certainly recommend.
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September 2020 by Kellie S.
I am honestly shocked at the low reviews here. My husband had all of our business accounts with US bank and the team at this branch is by far the nicest and most personal. There have been several times since the revised-procedures for Covid that I have been under-prepared (no deposit slips, forgot my account number, driving up right as they are closing (today)) and they always help with a smile. I literally have never had a bad experience here! Sad that more of their happy customers don't post, but they are worth your business!
