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August 2025 by Shirley Tolosh
I’m submitting a formal complaint regarding the USPS mail carrier who answered the phone today. This individual repeatedly dropped the call while speaking on the phone, ignored my responses, and aggressively demanded answers to his own questions without listening to mine.
When I asked for his name, he only said “1.” When I asked him to spell it, he refused to answer.
Usps delivered my package to the wrong address and he had the nerve to yell at me over the phone when I tried to explain the situation.
It was clear that he had difficulty understanding English, and rather than addressing that or trying to communicate properly, he blamed me, raised his voice, and hung up on me not once, but two times. This is completely unprofessional and unacceptable behavior.
I expect an investigation into this employee’s conduct and an appropriate resolution. If this person cannot handle basic communication or deliver packages correctly, they should not be working in customer-facing roles.
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August 2025 by Tim LeClair
Always a positive experience at this location!
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August 2025 by Anupam Jaiswal
Just had a fantastic experience with USPS worker Steve while applying for my child’s passport. In and out in 15 minutes! Steve was super knowledgeable, efficient, and friendly—a true gem amidst the usual horror stories you hear about passport services. Hope USPS recognizes his excellence and uses his approach to train agents across other locations.
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July 2025 by Ire Gen
MJ is super nice and friendly
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June 2025 by Jennifer Mendez
Shout out to the passport service guy Steve. He was very nice and helpful. A true gem nowadays. Go to this USpost office if you need a passport in time. Steve is your guy to help!
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June 2025 by Michael Grinshtat
Stop closing lobby too early!!!
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June 2025 by le cheese wheel critic
I came in with a QR code for a label and envelope I already paid for on USPS.com. Simple, right? WRONG.
The moment I stepped up to the counter, the older female clerk looked like I just personally ruined her day. Grumpy from the get-go, zero interest in helping, and absolutely no info on how I could get a refund for the label I now couldn’t use… because surprise! They don’t carry the envelope I paid for at this location.
It was almost funny that she acted like I was trying to cheat the system by buying postage online. She raised her voice to make sure the whole room can hear my “crime” and then quoted me $80+ to ship the same thing. I thought that was the price, so I grabbed a box, rewrote the address, repacked everything, and went to the back of the line.
Thankfully, the next clerk was kind, helpful, and said express shipping should only be $50–60..
Here’s what stings the most: this grumpy grandma is a woman of color too. She should know better.
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June 2025 by D G
the worst place to ship out packages because they unnecessarily travel back to everett before heading out to SEATTLE WA DISTRIBUTION CENTER, unless you want higher chances of receiving the express mail refund for late delivery
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June 2025 by Nerf War
If you need any form of passport service, Steve is the guy to help you! he is great to work with! Highly recommend!!
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June 2025 by April Li
never had any issues, workers are friendly and packages have always made it!
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May 2025 by Heidi Bauer
If you need any form of passport service, Steve is the guy to help you! Renewed mine, got my daughter's, had to do a name change for myself and every time, he is great to work with! Highly recommend!!
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May 2025 by Sergei Namniasov
Great service! Everyone was very polite and positive. The passport agent was very helpful, verified the paperwork and explained the process.
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April 2025 by James Ting
Service was surprisingly outstanding, nice staff !
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April 2025 by Angela Lee
Steve is the goat. seamless experience on applying for my passport during walk-in hours.
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April 2025 by Siddharth Bhatnagar
Efficient and helpful staff
