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February 2024 by Calvin L
Such unprofessional and rude employees. Save yourself the frustration and go to the factoria location.
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February 2024 by Liliana Tejeda
I’ve never written a review but Steve at the passport office deserves it! 10/10 he was very efficient, fast, straight to the point and kind! Walk ins are 8:00am-9:00am however he was still accepting walk ins, fitting them in-between his scheduled appointments. Professional, organized and clear. He got the application done in less than 10 min. It was a great experience with him!
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February 2024 by S B
Cheap and best service
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January 2024 by Haiddi Piloto
Needed to renew my passport. Came here after seeing the awesome reviews. The gentleman who handles the passports is AMAZING. So professional, kind, clear communication, organized, and to the point. He deserves a raise and an award because let’s be honest, most of the time you get someone miserable and rude making the process agonizing. Not here. Wish I got the gentleman’s name. Thank you so much for the excellent service!
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December 2023 by Iryna Pereverzieva
1 star review for the passport service!!! I’m so pissed and angry with them and USPS. The worst service and organization ever!!!! I’ve scheduled my appointment online 3 weeks ago for December 27 and came for me newborn passport appointment and guess what - there was a paper notice that passport office is not working from Dec 25 to Jan 3. I couldn’t believe my eyes!!! There was another person who also had an appointment scheduled for the same day. Worker from mail room told there were other people who came for appointments this week. How can USPS be so not respectful for people’s time?!?! My husband had to take a day off to bring the newborn. If you read this and have a choice - go to some other provider like Fedex.
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December 2023 by Christina Cheng
This 5 star review is for the passport office. The gentleman working in the passport office is really nice and super efficient. We made an appointment to apply for a new passport for our newborn. At first he said they don’t usually do baby photos but he said he’ll try because he wouldn’t want us to have to run around and come back again with a newborn. He took the photos for our baby (baby didn’t even wake up!) and we were in and out in 10 minutes!
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December 2023 by Kaiju Lyu
Condescending attitude and horrible service. They blame and judge people why they come so late, while we all have our schedule...btw if you send any online shopping return or international mail, better come at least 1hr earlier before they close. They decline any of these mails 15 min before they close without any notification or announcement.
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December 2023 by Forest Pfeiffer
I dread whenever a package is sent to us via USPS because it’s a coin flip at best if this office will actually deliver to the correct mailbox. And the sheer indifference from them when trying to complain is depressing. I try and avoid using this USPS office as much and possible.
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October 2023 by H_Scribbler
*Update* Deducting a star for closing the place up completely on the weekend. It is very inconvenient to not be able to drop off packages or use the kiosk or check the mailbox outside business hours.Stopped by Saturday night to find myself rattling the locked doors in shock. Not sure if they close completely on weeknights as well or if this is just on weekends.————————————-I cannot believe the low rating here. This is for me by far the best USPS branch, ever. And I have been coming here to do business day after day, week after week for about two years, without any snag or trouble. The staff are always busy around the time I come in but still polite and efficient. I hope they keep up the great work.
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October 2023 by Chelsy H
Fyi.... They have new lobby hours posted on the door. PO box holders beware.
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October 2023 by jakob jackson
Shipped a package worth ~$800 via Priority mail. The post office seems to have lost it. The package didn’t even reach the origin sort facility. After departing the post office on October 5, 2023 at 6:03 pm, my package disappeared. Looks like once they scanned it in, the package was lost before it even reached the sorting facility. This post office is very mismanaged and I recommend to ship out from other locations. I’ve been getting runarounds so far and they aren’t even trying to find my missing package after a week.
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October 2023 by bandana petwal
5+ stars for the person who handles passport section. He was working alone when we went however, he was so efficient. Best place to apply for passport. Walk-ins are from 8am-9am however, if he gets time in between appointments he will fit you in.
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September 2023 by Jian Li
I have visited this office several times. The staff here (male and females) are very efficient, kind although under very busy schedule since early morning. Really appreciate the hard working of the front office staff.
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August 2023 by Mike Flo
Despite being short-handed more often than not the clerks do a great job taking care of the customers in a timely manner.
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July 2023 by V T.
I use this post office frequently and my experience varies depending upon which staff member serves me at the counter. The older asian gentleman is excellent - polite, friendly and very helpful so he is my preferred customer service representative. The younger man is polite and professional as well, but the other two staff members - an older white man with glasses and and an indian/middle-eastern woman have been rude and provided poor customer service to me and others more than once when I've been there - they are the reason I have to rate this post office only 3 stars instead of 5. If they don't want to work there then they should just go somewhere else instead of taking out their frustrations on customers!