-
January 2024 by Inez de la cruz
Dr. Sean Blouin and Staff,Thank you so much for all the care,love and respect you all had to my new doggy Pepper. Thank you for helping Pepper on her road to recovery. You're hospital is very TRUSTWORTHY, AMAZING and PROFESSIONAL! we appreciate everything, all the information you gave and helped us with thank you! I'm very happy and grateful for you. I'm happy that Pepper now has the PERFECT new team to help support her in this journey shes now on.! We appreciate everything and everyone working at VCA!! We definitely will always be recommending you to friends and family!! We shall See you soon friends!.
-
December 2023 by Constantin Dumitrascu
I can never trust VCA with the care of my cat. We started the regular checkup visit 8 minutes early (a sign they weren't backed up).There were two assistants (one a shadowing new hire). The experienced one seemed quite distressed, speaking unusually loud and in a hurry, missing important concerns. For example, our concern was that the cat is now overeating since we switched to the diet VCA prescribed, gaining weight very fast and is now overweight. Her reaction was that this is great news that she likes the food. No, once again, that's the problem right now.She spoke so unusually loud, that inside that super tiny room, I was feeling I was going to faint from so much pounding on my ear drums. This was going on for too long so we asked her nicely, and apologized profusely, that it would help to lower her voice a bit as the cat was super scared and trying to hide. Despite our repeated apologies, she seemed offended, and I was still getting overwhelmed from that pounding sound.She took our cat away for a regular blood and urine draw. 15 minutes pass and I start wondering what's going on, since this duration is unusual and nobody came to talk to us. I open the back door (to the area where customers aren't supposed to be) and start shouting "Hello!". Three times, to no avail. The place is deserted and everything feels now surreal.20+ minutes have passed at this point, so I go back to reception and demand my cat back. Their response is this is taking long because they're drawing blood, so I ask how many gallons is that?Finally, they bring my cat back, and the doctor (dr. Irene Vanderwerff) is blaming me for being angry. She points out two times that I'm angry. She couldn't comprehend that I was worried for my cat. She goes "we were busy taking care of your cat, but it looks like we should take care of you", implying that my well-placed concern for my cat's wellbeing is harming her. I explain that taking my cat away so that I cannot see what they're doing to her is already a significant leap of trust, but then to disappear indefinitely like that for a routine procedure is not ok. She explains that they've been trying to find the cat's vein for 20 minutes and they didn't find one in this timeframe.Can you imagine your cat, your child, or yourself being held down forcefully by a team of people for 20+ minutes, while another is poking you repeatedly trying to find your veins? And then they gaslight you for finding this concerning?This is not how care works! Not even remotely!P.S. How is this entire traumatic experience of a regular checkup supposed to cost $770? But because they didn't find the vein and I stopped them after 20+ minutes, we "only" paid $440.
-
November 2023 by Philip Macgregor
The staff is caring and really knowledgeable. They take the time to listen to your concerns, and explain everything clearly when additional care is required for your pets.
-
November 2023 by Hilary Smith
Wonderful vet! They take great care of our pets with lots of kindness and patience.
-
September 2023 by Carmen Prado
Like most my dog is my baby and I'm stupidly over protective. It had been done time since I had taken him in and needed to find a vet in Bellevue. After checking out reviews I found VCA and I'm so glad. Everyone was so great! I find myself saying that customer service is a dying breed just because so many people clearly don't care anymore. The staff made a point to make me feel welcome and gave so much love to my pup. Thank you all!!
-
August 2023 by Lynn Cruz
Nails!Finally found someone who can clip my dog's nails. We had been everywhere but Debo wouldn't let anyone touch his nails. Harrison is fantastic- has established a rapport and has had success with 2 visits. Thanks Harrison!!
-
August 2023 by stephan schreiber
Highly recommend the grooming services. Harrison does a good job with my Samoyed’s double coated groom. Have had several grooms at this place. Prices fairly for quality of work. This location is close near me in Bellevue Washington & very close to Redmond Washington. Definitely the best groomer in Bellevue & Redmond area. Clean facilities & nice haircut / scissor work. Very happy with the service.
-
August 2023 by Christine Stark
The BEST groomer we have been to in Washington state. Harrison is AMAZING and does such an incredible job with our dog. I am extremely selective when it comes to groomers, and have tried so many places both in Bellevue and Seattle. Harrison tops them all. You do not need to be a patient of VCA to see Harrison here (although the VCA staff are also amazing). Harrison takes the time to really get to know you and your dog and will deliver the not only the best groom, but also makes the experience as easy and relaxing on your dog as possible. My dog was so stressed by groomers, and since seeing Harrison, gets better and better each time. This dog groomer is the best kept secret in Bellevue.
-
May 2023 by barry bersch
Thankyou VCA, we just had my terribly matted and difficult Bouvier groomed at VCA by Harrison and staff, the very best ever. We are very grateful.
-
February 2023 by Ralisa Roman
I feel compelled to review because a caring team should be recognized. My cat, the apple of my eye, ate some thread and I was beside myself with panic. Long story short, we had to go to the ER, but I wanted her seen afterwards by our regular team at VCA to assess her health and figure out what's next. I appreciate first and foremost the care and patience they always show to my cat who is shy and stressed, the attention while listening, the clear way in which they communicate, but also their sympathetic demeanor towards me, both while we texted for the emergency and in-person. We've never had an issue in almost 4 years and I think that says a lot about their team. Thank you all for the work you do and the way you do it. Special thanks to Dr. Panjeti and Robyn who saw us on our last appointment.
-
February 2023 by Ryan Westberg
I originally choose this small clinic because it is close to my home. Turns out the clinic is really responsive and professional. My dog got vaccines, one urgent care visit, and spay surgery.
-
January 2023 by Kat Grganto
I've only been in a handful of times for general check ups/vaccines but this staff is so wonderful! My dog Theo adores coming and they treated him so sweet, and remember him even though we've only been in a few times. Our first time we went in because of allergies and they helped him out quickly and were super clear with me on what was going on. I also brought my cat in, who lost her mind and was absolutely a nut, and they were so kind and understanding and helped me get her in a carrier and sent me home with steps to make her next visit more productive. Absolute sweeties, and they texted to check back in on Theo's progress!
-
September 2022 by Kent A.
Our minpin needed a senior exam to address some growing concerns. We had experienced frequent turnover at our old vet clinic so tried VCA Bellevue as we found our prior favorite vet Ame Panjeti there who we really like and trust. Very thorough exam and follow up regarding test results and treatment options. The vet assistant Molly was great too. Was so pleased we signed up for care club and plan to make this our clinic going forward.
-
August 2022 by T C.
Used to be great . Then recently bought by new ownership and all the good vets left . Ironically, just met another couple who also had the same experience . Go somewhere else .
-
August 2022 by Joanne Yip
We’ve been going to VCA Bellevue for the past 3 years and our experience has improved with each visit. Our dog is a nervous rescue and our visits always come with a list of requests for how we need the whole thing to go. It almost feels like we’re planning a military operation. But the staff have always tried their best to accommodate us, have always made an effort to respect Summer’s needs, and been kind to us. Special shout-out to Dr Cloud and our wonderful vet tech Jeanette who have gone out of their way to make sure that Summer is comfortable. Good vet teams are so hard to find and we are so grateful for ours.