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April 2025 by George Hansen
Absolutely the worst experience of service. They told me that it would be $30 to reset my phone which I reluctantly agreed to get my phone functioning and then proceeded to tell me if could take an hour or more which I waited and then to find out they did absolutely nothing - it didn’t work and then refused to refund my $30 charge. I recommend strongly to stay way from this store. The staff and management are not only not helpful but very dishonest and disrespectful.
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February 2025 by Brady Parkin
I worked with Kayla the assistant manager every single time I come into the Bellevue square Verizon store with info on our business account and she is always so extremely helpful and knowledgeable. Always so welcoming when I come into to do anything with our account. Will recommend
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February 2025 by Josh Phoenix
They cant fix anything. Why have have a retail store if no one in the store can provide service?
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January 2025 by Ernest Burgess
Linda Rocks!!! needed a little help outside my Redmond home and she was there for me!
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December 2024 by Trung Phạm
If you are on the east side go to the Redmond store. They are more willing to help. The people here did not want to help me. They just told me things are not possible. Wasted so much time here for nothing.
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December 2024 by Rohit Sharma
Very slow service and unprofessional. The employees talk to the customers in a random order and don’t always honor who checked in first.
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December 2024 by Renan Silva
Unparalleled Support! Kayla’s dedication and expertise left us speechless. Despite us not being Verizon customers, she went out of her way to help us resolve a complex issue with our phone’s IMEI, which had been fraudulently registered on a Verizon line. Kayla didn’t just listen—she truly owned the problem. Her investigative skills, persistence, and ability to navigate the situation with professionalism were nothing short of extraordinary. She took the initiative to personally contact Verizon customer service on our behalf, ensuring the issue was resolved quickly and efficiently.
Kayla exemplifies what exceptional customer support looks like. Her bias for action, empathy, and top-tier communication skills are beyond anything we’ve ever experienced. Kayla isn’t just a great employee; she’s a superstar who raises the bar for everyone in her field. Verizon is incredibly lucky to have her, and we are deeply grateful for her help!
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July 2024 by Stormy Smith
Ray was awesome helped us out get a new line activated and ready to fast and easy!!!
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July 2024 by Sam Shergill
Worst experience of my life. They sold me the wrong phone and I didnt find out until after I got home and opened the box. These people are like used car salesmen. I have been with Verizon for over 20 years. But I am DONE! horrible!
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June 2024 by Sanket Patel
Verizon messed up on some things but Naya was super helpful and helpful resolve things. Thanks Naya :)
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June 2024 by Petya 21.08
Hi, I was at Verizon today. I had a problem with calls and the Internet. Specialist Chufan took us in. She was looking for different ways to solve the problem. In the end, she spent 4 hours and still solved everything. She is a very good person and a Verizon worker. If you have any difficulties, I recommend her. Chufan, I thank her very much for the work done!
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May 2024 by LIGIA SILVA
Terrible service, everybody is lazy
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April 2024 by Thomas Boswell
Came in because my SIM card stopped working after dropping my phone. They quickly switched me over to an eSIM and I was on my way.
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February 2024 by Andre Brown
Very attentiveAnd they get to you right away. I didn't have a problem with the small Waiting time
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January 2024 by R D
One of the worst customer service experiences. After complaining about the lack of service, the staff member replied that's how it is and couldn't do anything about it. He didn't seem interested in helping me, and to make matters worse, he was sitting on the table with his legs spread out while talking to me. Not only did he not resolve my issue, but he also messed up something, resulting in the loss of my personal hotspot. The overall encounter was highly unsatisfactory and left a lasting negative impression.
