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January 2024 by Shannon F.
Professional, respectful, helpful and overall kind. I had such a great experience that I sent my daughter the next day and hubby is scheduled too. Dr. Johal helped me when I went in and she even offered to stop at the office next to her on her way home to pick up my contacts so I could have them the next day. When I went in Dr. Alzeir helped me and he was just as kind and professional as Dr. Johal. The staff is equally amazing - Avery, Lehman and Kateryna made sure all the insurance was taken care of and explained the costs, etc. I really appreciated help picking out glasses that looked good with no pressure. Glad we found them!
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December 2023 by Krishnan “Krish” Rangarajan
My first time visiting Vision works. The staff were very good and helpful, to say the least. They went over the vision benefits in detail. I came to know that my insurance covered me for 2 frames (which I was unaware of for 2 yrs!). None of the optical shops took the time to explain the benefit.This shop has a good selection of frames for both men and women. The frames were of good quality. What I liked is the wide range of known branded frames which were not too expensive.Kateryna was amazing, calm and patient and went through the different options. I told her that I wanted to take the maximum benefit of my insurance and she did exactly that. Kudos to her!They also provide an incentive of exchanging the frame within 3 months if you are satisfied. My glasses will be delivered in 2 weeks. I guess I have to see if I need to make use of it.Overall, I am happy and will come back here next year!
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December 2023 by Kevin C
Absolutely outstanding store with a great selection of eye wear including top name designer brands. I personally have pursued three pair in the last couple of months.As soon as you walking in the store you are greeted by an amazing customer service team.The store is managed by Jennifer and her infectious smile. She has built a great team of optical experts, which is a reflection of her leadership skills and customer focused personality.If you are lucky enough to be served by Lehmann, he won’t disappoint…. Not only does he have a keen eye for what looks good, he is also the optical supervisor and as a wealth of knowledge.I highly recommend Visionworks Bellevue Factoria for all of your eye wear needs.If you do stop by and meet Jennifer, tell her Kevin says HI and ask to See the Difference!!!
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December 2023 by Dry Connection Cleaning Service
I had a fantastic experience with this company, all of the staff and Dr ?I own a cleaning business and it’s imperative that I have 20/20. Visionworks recently opened in my neighborhood so I decide to make an appointment. Lehmann helped me figure out my insurance prior to the appointment so I knew what to expect to pay. The doctor is very professional, kind, and knowledgeable! He explained everything and answered all my questions.Lehmann and the other staff members helped me find the perfect frames that fit my face perfectly. It was actually a fun experience, I ended up with some designer frames that were much less expensive than I thought they would be. The frames arrived in just a few days and again the staff was just super. Visionworks is now my favorite!My daughter went in the following week and had the exact same positive experience.If you are in need of glasses or an exam, I highly recommend Visionworks!!
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December 2023 by Mohamed Jamal
I recently had a fantastic experience at this Visionworks Bellevue Factoria, purchasing my prescription eyeglasses. The standout of my visit was the exceptional service provided by Lehmann. Lehmann was incredibly knowledgeable and helpful, guiding me through the selection of frames and ensuring they matched my style and fit my needs perfectly. The range of options was impressive, and Lehmann's expertise made the decision-making process a breeze. The quality of the lenses is top-notch, and I was pleasantly surprised by the affordable pricing. What I appreciated most was the efficiency and friendliness of the service. I left feeling confident and satisfied with my purchase. Highly recommend Visionworks Bellevue Factoria for anyone looking for quality eyewear with outstanding customer service. A solid 5-star experience!"
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December 2023 by C Z
Great experience. Dr.Alzeir is very professional, the whole process for getting my prescription lenses is smooth. Karina is super helpful, she made it clear on my vision insurance(especially the discounts) and is very patient when I choose my frames/lenses details.
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December 2023 by Sachin Akhuri
Great store with a reasonable selection of frames and attentive staff. I'm especially grateful to Kateryna for patiently walking me through all the available options and helping me get the best possible deal with my insurance provider. Will definitely recommend this place to my colleagues and generally anyone with a VSP insurance plan.
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December 2023 by Eddrick Liu
Karina was great! She was very patient and helped me pick out some glasses and was able to help take out the lenses at some of the shades I was looking at. Will definitely return!
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December 2023 by Debra McCollough
What a fantastic team!! The Visionworks Bellevue/Factoria employees including the optometrist were great. Everything was explained perfectly and I was happy to invest in glasses and contacts for myself and my daughter. Great job, guys!!!!
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November 2023 by Holly M.
I had a great experience with Visionworks! The staff was very friendly, Lehmann helped me pick out glasses that fit my face and actually look good The doctor is very knowledgeable and answered all of my questions. Visionworks is now my favorite place for exams and glasses
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September 2023 by Mike Weaver
This was my first time buying progressive lens glasses and Jennifer Gwinn, the store manager was very patient explaining how they work and helpful selecting frames. The optometrist, Prabhdeep Johal was also very professional, helpful and polite.
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August 2023 by David Chang
Had an eye exam done that was scheduled literally the night before, the only place that was able to do so since I guess they recently opened, not sure how much longer that will be possible. Super convenient that they're opened slightly after normal work hours, most other places I'd need to have taken some time off during work to go in.Had some issues with insurance due to the paperwork not asking for the right information, but nothing a call to the insurance wasn't able to get straightened out quickly. Service once I arrived was great, all the staff was very helpful and knew their stuff. Saw the doctor within 5 minutes of showing up.I wasn't interested in getting glasses on the day, and they were very understanding and didn't pressure me into anything I didn't want. Definitely going to be keeping them in mind for all my eye exams in the future. Saw someone getting their glasses while I was there, the staff seemed to take great care with that too so I'm sure if you get glasses here they'd be very helpful as well!
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August 2023 by Caitlin H.
Fantastic service! All of the staff there were so friendly and helped me decide between 4 different frames. Especially with how they fit my face shape, my lifestyle, and what I was looking for. They provided so much information regarding my vision, insurance, and other helpful things I never thought to ask. I highly recommend this location and team! Every one was friendly and patient and I felt amazing when I left. They also were understanding and inclusive with my 5 year old that had to attend the appointment with me, so that was awesome. I can't wait to pick up my new frames and return for future eye needs!
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August 2023 by Lowell White
Decided to purchase a new pair of progressive glasses along with a pair of prescription sunglasses at the newly opened Visionworks in Bellevue due to the great advertised pricing and satisfaction guarantee. This company and the Bellevue store is legit. After 60 days I took my sunglasses back as I was having problems with the reading portion of the script and worked with Jennifer the store manager who properly evaluated the issue and was more that happy to redo the script. I was also able to choose a new frame of equal value as I wasn’t happy with the previous frame. Jennifer was very knowledgeable, kind and professional and truly cared about resolving my issue without any pushback regarding the store guarantee. I got two prescriptions for the price of one vs. the previous major chain store I used to purchase my glasses at for many years - got tired of paying high prices. I am a customer for life with Visionworks - great value and customer service!
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August 2023 by Ann Taylor
This place is amazing. I normally dread getting new glasses but Lehmann made the process painless. All of the cost options were broken down and easy to understand what insurance would pay and what our out of pocket costs would be. Super simple and out of there in 30 min.
