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May 2023 by Xander
I heard news stories about banks closing. So I went I. And asked the teller if my money was going to be safe here. She said that she honestly didn't know. So that's pretty reassuring. The supervisor behind her didn't seem to mind my comment and certainly didn't chime in about her response either. Pretty messed up when even the bank goes ???
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March 2022 by Gulzar Pradhan
Made an appointment at this branch told them I have a bonus offer I’d like to open an account with. Got here so she can tell me their system is not working. Didn’t even call to cancel this appointment. Horrible bank and service
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March 2022 by R. Scott Horn
Brand new Wells Fargo bank opened in December of 2020. Located in the Target shopping center. The most unique thing about this Wells Fargo is that there are no tellers, bankers meet with you directly in the lobby and they have ATM's on steroids to distribute money. The bankers were very knowledgable and friendly. The interior design follows the mid-century modern architectural furniture style revival.
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March 2020 by Ivan Vyskrebentsev
1 star its a lot for this ?bank? Super long waiting, no help, just bad mood....
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May 2019 by Thomas M.
Wells Fargo deserves the terrible reputation they have, it is a reputation they earn every day and have no serious intentions to fix it. The customer service is horrific, their business model is to squeeze the customer at every turn, never correct mistakes, and make customer experience as painful as possible. Very Sad once was a fine company, now all units are a travesty.
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March 2019 by Chris Williams
BEWARE!! These guys are still bold and opened a credit card on our account WITHOUT our authorization. When we saw the credit card show up on our online account, we called the branch to ask them why we have a credit card opened up and their answer was, "I'm sorry, we misunderstood you". We had applied for a card, but the benefits didn't come close to what the WF representative had advertised. We told them, "thanks, but we will pass on the card." WF opened the card anyway and took a $970 cash advance on it (that went into our checking account) without telling us! ABSOLUTELY RIDICULOUS!!!Avoid these guys like the plague! The stories of WF are true and they don't seem to care about fixing their opening of account habits.
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March 2018 by Anu Jagtap
Great customer service
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March 2016 by Nuch Srimunta
My mom just went to the bank half an hour ago, she was helped by an Asian lady at the counter, even though my mom doesn't speak English that well, but she understands how customer service is supposed to work. Maybe she's had a bad day or was in a rush, but it was still rude.
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March 2015 by daniel mcdonald
Awesome
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July 2013 by michelle e.
this is a review of wells fargo in general, not specific to the branch. I just applied for a HELOC with Wells Fargo. they explained that my ratio didn't qualify for what I wanted, but would not do the HELOC for the lesser amount that does qualify. they were extremely rude as well. mind you - I have an excellent credit score and phenomenal debt/income and everything... and still could have qualified for lower HELOC. the woman i dealt with was just rude, rude, rude from the start - like she could not be bothered. I will never ask anything of wells fargo again.
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October 2010 by Ashley D.
I came in here 10 minutes to close. Usually any other bank would hurry me through. But I cashed my check and then had a question that only a manager could answer. She was happy to look up the info I needed. She held a polite conversation and acted like I was the most important person ever. I ended up resolving my issue and leaving 10 minutes after the bank had closed. It was great to see that.
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October 2009 by Tim P.
This is not about this branch per se, but I had to pick a location and this is the one nearest work. Dear Wells Fargo, I've had a simple checking and savings account with you for years. Last month I called to see if I could get a better interest rate on my savings account. The rep told me yes, but that I would need a new savings account. I didn't want a new savings account as the one I have provides overdraft protection for my checking account. Then the rep told me that I'd need a new checking account in order to get the best interest rate. I didn't want a new checking account because my paycheck is deposited into the one I have and my bills are automatically paid from it. So now I have four accounts instead of two, just to get a better interest rate on my savings. This doesn't make any sense. At the end of our conversation the rep told me I'd be receiving new check cards in the mail for me and my wife. I said no stop, I don't want new cards I have automated payments set up with the ones I have. She said I had to get new cards. I asked if I could just keep using my existing cards and not use the new cards, she said that would be fine. So there I was with four accounts instead of the two that I wanted, as well as two additional debit cards that I don't want sitting on a shelf, but at least I have a better interest rate. Fine I guess, but not what I wanted. Fast forward to this weekend, I stop by the grocery store with my family in tow on the way home from church. When I go to pay for my groceries, my card is declined, twice. So I leave without my groceries, embarrassed and infuriated, having no other way to pay for them. We go home and dig through the cupboards for dinner and I vow to call the bank in the morning. So I call the bank the next day to see why my card was declined at the grocery store. The rep asks for my account number or debit card. All I have is my debit card. I give that number and the rep says that card is deactivated. I said I know that's why I'm calling. The rep says he can't talk to me since the card is deactivated and that I will need to provide my account number. I don't know my account number, but I have my debit card. The rep says goodbye. Now I'm really starting to get ticked off. I later realize that I can log onto online banking from work and find my account number, so I do that and call the bank back. The rep says we deactivated the cards because we sent you new ones. I ask why since the expiration date is not for another two years and explain that I was promised I could keep using them. The rep tells me that because they sent me new cards that I have to use only those. Whatever. I now understand that I will have to activate the new cards that are sitting at home on the shelf. Of course I can't stop by the grocery store on the way home because my debit card doesn't work. Did I mention that I live 20 minutes from the nearest grocery store? I get home from work last night. I immediately go get the new debit cards from their resting place on the shelf. They are still sealed in the envelopes that they came in. I open them and call the number on the front of the card to activate them. The automated voice tells me that these cards can't be activated at this time, says goodbye, and hangs up on me. I try again, same result, I get hung up on again. I still need groceries. I'm beyond pissed now. I'm angry. I dig through my files and find all the paperwork that came with these damn new accounts to find a phone number to call. I call the number, wade through the automated prompts to get to a rep. I tell the rep what happened and he says no problem we can activate the card now. I said no, not THE card, two cards, I have two cards here. He says, yes but only one is in your name. I can only activate the one in your name. I remind him that if I was calling the automated system I could activate both cards. He puts me on hold for 5 minutes and then comes back a
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July 2009 by Winnie K.
Something about this branch just screams inefficiency. There's too much empty space and the interior setup seems difficult to navigate for the bankers themselves. Then the customer service: I don't know if it's because the California branches (in Davis and Berkeley) are so much more efficient, but they were so slow here. It took about 45 minutes to accomplish 2 tasks: close my accounts, and getting a cashier's check. I really think they can get rid of some staff if they were more efficient about what they do. I miss my California bankers :(
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May 2007 by MyBabyLove R.
The following rating of Wells Fargo is my opinion and based on facts that I believe to be true. These statements do not neccessarily represent the views and opinions of Yelp.com, it's employees, or investors. These statements are not intended to discourage doing business with Wells Fargo, the other banks listed below, or any/all of their affiliates. Furthermore, I have based my expressed beliefs of Wells Fargo by banking with them for over 5+ years. Is there a 0 stars? 0 stars for consistent Customer Service that ends up costing me money. 0 stars for NO Consistency in their policies. 0 stars for not letting you spend your own money when you want to. 0 stars for charging NSF fees for their mistakes. 0 stars for their lame feel good commercials. They should show a bunch of people in tears pleading about bounced checks that were a result of 3rd party issues. 0 stars for the HASSLE that you have to go through to fix their mistakes. I've never given such a bad rating to any institution before, and it's safe to say that WAMU, BofA also fit into this category. The customer service at this bank is nearly as bad as Washington Mutual and B of A. I don't care how many clever marketing campaigns and feel-good advertising spots I hear/see, Wells Fargo doesn't let you spend the money that you deposit into their bank unless certain facist-like critera have been met. Additionally with the new "terror" clauses even more of our rights have been taken away and banks are eager to CASH IN on this by simply stating that it's part of the "Patriot Act". People this is simply bull. Through no fault of my own, Wells Fargo rejected a very large paycheck of mine coming from an account that had millions in it. As a result I had so many bounced checks that I lost count. They refused to pay them. I am still fighting with them about this. They are saying my employer should pay them, when WF is the only institution that has rejected the check in the first place. While I think this issue will get resolved through enough kicking and screaming, the default for Wells Fargo is to STIFF THE CUSTOMER. I know, I know... this is big bank business, but you should know that the convenience of their online checking and services is far outweighed by the consistent rejection of good large checks all written from different sources. I will be closing my account with them this week. It's time to start my own barter system and my own currency. Anyone want to join me?
