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February 2024 by Cat V
Great place to go for all things kitchen related. They have small appliances, dishware, silverware, utensils, and some food items. Everything is really nice and good quality but that’s reflected in the high prices. It’s a fun place to go by if you’re interested in cooking.
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February 2024 by John Douglas
We are always excited to visit here and enjoy service and quality care by employees..especially Renay who is knowledgable and friendly. Thank You!
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October 2023 by Ori Yosefi
Buyers beware. Their return policy is very restrictive and if you, as I have, find one of their products unsatisfactory you won't be able to return it if it has been used.I do not intend to buy from them in the future. Would go with Costco / Amazon or any company that values their customers enough to offer a real return policy.
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August 2023 by Ice Qu
This store is only getting better! They follow the trends in a good way, providing options from induction ready cookware to specialty baking mixes and spices to the latest gadgets and more. My personal favorite is their tea towels, great for gifts, for seasonal decor change, and to create memories while cooking. So much to peruse and inspire here. Always worth the time to pop in and discover something new.
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July 2023 by Mrs. M.
Years ago I worked for Williams Sonoma in the San Francisco Bay Area. Williams Sonoma always stood above most other retail stores. The customer service was top notch, there were high expectations for employees (dress code, greeting customers, carrying high end products and standing behind them, and providing excellent customer service). As a newish resident of Washington, I was thrilled to find Williams Sonoma here. I walked in. No one greeted me. I browsed around for about 15 minutes. No employee ever asked if I needed help or ever acknowledged me. There were 4 or 5 employees, wearing jeans and t-shirts, laughing and talking loudly behind the register area. It sounded like a cocktail party. I never found what I was looking for. Chuck Williams would not be happy. Corporate should not be happy. Where are the expectations? Where is the customer service? You can't expect to sell high end products with zero customer service.
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July 2023 by Shek P.
Received my Le Creuset Braiser today. It was terribly packed, as a consequence of which the item arrived damaged. Stay away from this company. Amazon might be your best bet.
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June 2023 by Huimin Z.
The manager was so mean and not professional. I went there to return an online item, she told me it was not returnable. But when I went back home and check the order on the website, it was eligible for return.
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May 2023 by Orly Ortega
We had a bad experience in this store recently. We had a non working item that we are returning which we just bought 1 week ago. The manager told us we can’t return the item and we just have to call the manufacturer directly. We’ve been a regular customer in this place and this was the first time we encounter a bad product so we’re surprise about this policy. We will not return to this place again.
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March 2023 by Gutsylady Traveler
I love coming to this store whenever I’m in the area. They‘be every kitchen appliance and gadget required to complete your culinary needs. Their products are of good quality to match the high prices.I rarely buy anything but enjoy looking at their products. This visit was an Easter theme. If you’re a fan of cooking/baking, this is your candy store!I’m not sure about customer service but a lovely store to browse.
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February 2023 by Melanie E.
I love coming to this store whenever I'm in the area. They'be every kitchen appliance and gadget required to complete your culinary needs. Their products are of good quality to match the high prices.I rarely buy anything but enjoy looking at their products. This visit was an Easter theme. If you're a fan of cooking/baking, this is your candy store! I'm not sure about customer service but a lovely store to browse.
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February 2023 by Chase Cobaugh
This store had the kitchen aid mixer that my wife wanted. That's worth 5 stars
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January 2023 by M M
I ordered a toaster oven on August 14th, 2021. Due to shipping issues, it just arrived this week (early November). During this time, it went on sale....and it's still on sale. I called customer service and they said "we don't do price adjustments". I will no longer purchase from Williams Sonoma.
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December 2022 by Xiaodi Sun
Purchased a dining table and Delivery takes one and half year
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December 2022 by Michael O.
Be careful with Williams Sonoma's return policy. I had unopened holiday candy and they would not take it back. They offer no refunds on any food items even though the item is as new. Terrible customer service. Watch out for the return conditions at this store.
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November 2022 by Nathan Christian
I rarely purchase anything here because it's way too expensive for my budget but the employees are very friendly every time we browse and they answer any questions we have about the products. They have a lot of high quality merchandise.
