December 2020 by Michelle R.
My experience with this WSECU branch started this out as a 5-star review, and would have stayed that way, had the branch manager Naomi not completely ruined that entirely in early September. I had originally chosen WSECU due to the friendly, professional treatment I received over the phone when looking for a new bank. This part was then supported by the same friendly, professional treatment I received by the tellers each time I conducted business within their doors. That is, until early September. WSECU shares the building's ground floor with other establishments, and the main building entry allows 4 different directions in which a person can go once out the door... in addition to the back entry and the elevators that go down into the parking structure below. To try to describe the scenario would take a short book... unless you already know the layout of the area. Keep in mind also that WSECU occupies a space of approximately 1200 sq ft, in which I have never seen more than 3 employees in at any one time. So any "social distancing" concerns are rendered moot. I am unable to wear a mask for medical reasons, and for the previous 5 months that has not been an issue. This month, however, the branch manager blindsided me with her behavior, charging out of her office as I walked into the branch claiming absolutely no one was allowed in without a mask, regardless of the reason and demanded me to go back out their entry door. I then was informed that they had already accessed my account and made my withdrawal for me - before I ever arrived and without my being there to verify account information. (Security protocol breach #1). She then proceeded to hold open one side of their double door, and block it (putting herself within 2 feet of me), while she ordered the poor teller to scoot a makeshift podium to the other side of the double door that I ended up holding open. This puts my back to the main building lobby and the outside entry door of the building that I mentioned above, and puts all 3 of us at risk for someone coming in with less than honorable intentions, i.e. a crime of opportunity. (Security protocol breach #2.) They had me sign the receipt for the withdrawal, and then promptly closed the doors before I even had a chance to put everything away. Now someone might say that this is the same risk you take when using a walk-up ATM. Well, I do not go to this branch expecting to have to take this risk, as I do all of my business inside, and they do NOT have a walk-up ATM. I also do not expect to be treated like a leper because I need to breathe unencumbered. While I have no compunctions about defending myself by any means necessary in the event of a physical attack from another person, I have a very serious problem with being put at risk for that very possibility by people who should know better. Their excuse is they are "trying to keep people safe", forgetting that they are putting people at risk for a much more real risk than an invisible manufactured virus that has a 99%+ survival rate. The branch manager's behavior was completely inexcusable. The tension she created was very unhealthy for all parties involved. WSECU has lost my business permanently and I encourage others to think twice before taking their business there. If I was treated that way, with no prior provocation, then how many others did she do this to? Based on the inaction of the other staff members I spoke with since, WSECU condones this sort of behavior. Ironically enough, they have signage on their door that indicates no sunglasses are allowed to be worn inside, presumably for identification purposes... I'll leave it at that.
