-
October 2024 by Jimmy Sang
Customer service is so bad. They kept me waiting for 30 minutes and then tell me they can’t help and I have to call a different phone number.
Their online customer service is the worst too. Never use Xfinity!
-
September 2024 by Benbrahim Rabie
Great service by sarah, she explained very well, thank you!
-
July 2024 by Mido Kenjie
I recently had the pleasure of working with Ashkan from Xfinity, and I wanted to take a moment to share my experience. Ashkan was incredibly helpful with my internet account. He was patient, knowledgeable, and efficient in resolving my issues. His professionalism and friendly demeanor made the entire process smooth and stress-free. I highly recommend Ashkan for anyone needing assistance with their Xfinity services. Thank you, Ashkan, for your excellent support!
-
June 2024 by C G
The clerks needs more professional training and is one of the reasons that I would never use Xfinity again.
Please don’t use Xfinity unless you love to see lots of issue with your internet and get upset by the terrible customer service.
If you’re the manager, please talk to all your clerks about their attitude, arrogant as hell.
-
June 2024 by Willem Visser
Terrible experience. Do not waste your time going to this store for anything. They managed to botch a simple esim purchase to such an extent that they gave up after 3+ hours. Promised to fix it through the next day, but did not deliver. Even when pushed, kept on deflecting, no acknowledgement at all on the incredibly poor customer service. In desperation I visited the Seattle store, and 15 mins later walked out, problem fixed and an amazing customer centric experience. Avoid this store if you value any sort of customer experience and competency.
-
June 2024 by Taras Ivanitskii
I recently transferred two lines to Xfinity. Joseph helped me with that in a professional and friendly manner. I liked everything about my experience at this location - fast, quality service, friendliness and cleanliness of the store. I can definitely recommend it to everyone!
-
April 2024 by Lainka Zhu
The check-in was smooth, but setting up new home WiFi in-store was frustrating. We went to the store because the Xfinity website did not allow us to pick an earlier setup date. However, despite the Xfinity website clearly stating that our address has service availability, the staff couldn’t find our address in their system. Since our mailing address and site address are different, we suggested him to try both, but no luck. Then we noticed that he didn’t enter the complete address. When we suggested adding the city name for clarity, because we saw the address showing up online only after entering the city name, he refused to do so and only offered to open a ticket. He gave no explanation or apologies at all, only impatience. It is not your customer’s fault that their address is not showing up in your system! The discrepancy in their system is so confusing and the bad experience at the store made us turn to other providers immediately.
-
March 2024 by Mohamed Makroom
Very bad service and very very rude I never had customer service like this girl with glass and red hair sorry I run out of the store and searching for another carrier today is last day with this company.
-
January 2024 by Arti Ahuja US
Excellent staff and excellent service at this location.
-
January 2024 by Rajendra Ghimire
James Bell is not eligible for a becoming store manager. he is not a problem solver, not a supporter for fellow co-worker and he is extremely rude to customers and co-workers.
James Bell needs a different job.
He is really rude to customers. Don't go to this store even if you have to visit xfinity store, you are better of going somewhere else
-
January 2024 by Pablo Perez
This company is worse than others, I have 2 years with them and I pay $49 each month and the bill always goes up I don’t why and I cancel my plan with them two months ago and they still charging me and I call customer service they don’t answer me.
-
January 2024 by Veasna
Cember was great and took great care of us!
-
January 2024 by Aimee Wang
not able to handle anything, even print a bill
-
December 2023 by Torenj Co
Stopped by today, so rude and unwilling attitude to help client. Disgusting...
-
November 2023 by An Li
The hotline telephone program is overly complicated, time-consuming, and the operating agents are unhelpful with an indifferent attitude. It wastes my time, and every time I spend an hour on the phone, the issue remains unresolved. They charged me 150, but I don't know why. There seems to be no way to file a complaint. The internet is also unstable, even though I opted for the fastest speed, the actual experience is painfully slow.
