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November 2023 by An Li
The hotline telephone program is overly complicated, time-consuming, and the operating agents are unhelpful with an indifferent attitude. It wastes my time, and every time I spend an hour on the phone, the issue remains unresolved. They charged me 150, but I don't know why. There seems to be no way to file a complaint. The internet is also unstable, even though I opted for the fastest speed, the actual experience is painfully slow.
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November 2023 by X Starship
Very poor experience. I was out of service for 4 days due to their incompetence. The store manager appears nice but he is really just doing lip services. They just keep telling you to wait and promise things will start working the next day. Went to the Factorial branch and the problem was fixed during the visit. What a big difference!
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October 2023 by Il Mo
Phantom billing for line which doesn't exist. Spent hours taking to CS they see clearly that charges are incorrect and said they are going to reverse the charges but nothing happened and got charged once more. Went to this store twice with no luck. The manager at this store promised he will resolve this, so still waiting on resolution.I Will raise a consumer complaint soon if it is not taken care.
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September 2023 by Davis Feraday
Not for professionals or late night users. They cut out service at 1:50 am every night. I'm currently writing this from my verizon backup network thanks to these losers.
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August 2023 by Daniel Rodriguez
We are thinking of adding US Network to our list of channels. Today I went in to ask how much it would be. Joseph R was unwilling to even give me a price because my name is not on the account. I just wanted to ask for a price not make any changes.
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July 2023 by Baron
They need to have a better system for check in. Saw person A first and checked in. (there were person B and C in store but busy) Waited for some time. Peron B suddenly freed up and talking to people who just walked in. Few moments later, person who just walked in got services while I am still waiting for person A. I came in to store 30 mins before the person but they got serviced before me. Does that makes sense?
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July 2023 by Manuja Bandal
Some of the representatives are okay. But there is one partcular rep named Cember, she was very unattentive and disinterested. We had two things to be done for which we took an appointment and drove 30 mins. We were not able to do even one. She asked us to do those through call center. Please do the needful.
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July 2023 by H_Scribbler
Terrible customer service.I went in to speak to someone about the billing issues I’ve been having with Xfinity ever since I switched from Verizon.Xfinity keeps charging my account for lines that do not exist, and I tried to work this out first with their cs reps online a few different times, but since the issue won’t get resolved I figured a real live rep at the store can.Chose this store since they are open later than other stores - went in, got greeted politely - so far so good. The cs that greeted me didn’t have the authority to check what needed to be checked so the manager was called.He was extremely polite, very agreeable, empathetic, and promised to fix all my billing issues by writing to Xfinity himself - so just give him a few days.Ok, I felt significantly better, left the store with a big relief and thanks - then waited a few days - a week - a couple of weeks - a few days more - nothing happened. Then I got charged again for the phantom lines.Visited the store again - asked for the manager directly this time - he was again polite, said these things take time - asked me to wait a bit more since he’s still working on it.This time I waited longer, thinking ok, maybe I was impatient since Xfinity is a large company, and large companies usually take time doing anything.When I got charged again I was getting irritated - went to the store again, spoke with the manager - this time I expressed my disappointment as well - then his attitude suddenly changed. He was no longer adorned with the fake care - he shed them, and told me to try their online cs, they can help me better.Fast forward another month and another charge, I’m still looking to get this issue resolved.I totally should have stayed with Verizon.
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June 2023 by Heidi
Terrible customer service.I went in to speak to someone about the billing issues I’ve been having with Xfinity ever since I switched from Verizon.Xfinity keeps charging my account for lines that do not exist, and I tried to work this out first with their cs reps online a few different times, but since the issue won’t get resolved I figured a real live rep at the store can.Chose this store since they are open later than other stores - went in, got greeted politely - so far so good. The cs that greeted me didn’t have the authority to check what needed to be checked so the manager was called.He was extremely polite, very agreeable, empathetic, and promised to fix all my billing issues by writing to Xfinity himself - so just give him a few days.Ok, I felt significantly better, left the store with a big relief and thanks - then waited a few days - a week - a couple of weeks - a few days more - nothing happened. Then I got charged again for the phantom lines.Visited the store again - asked for the manager directly this time - he was again polite, said these things take time - asked me to wait a bit more since he’s still working on it.This time I waited longer, thinking ok, maybe I was impatient since Xfinity is a large company, and large companies usually take time doing anything.When I got charged again I was getting irritated - went to the store again, spoke with the manager - this time I expressed my disappointment as well - then his attitude suddenly changed. He was no longer adorned with the fake care - he shed them, and told me to try their online cs, they can help me better.Fast forward another month and another charge, I’m still looking to get this issue resolved.I totally should have stayed with Verizon.
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June 2023 by Hei Di
Terrible customer service.I went in to speak to someone about the billing issues I’ve been having with Xfinity ever since I switched from Verizon.Xfinity keeps charging my account for lines that do not exist, and I tried to work this out first with their cs reps online a few different times, but since the issue won’t get resolved I figured a real live rep at the store can.Chose this store since they are open later than other stores - went in, got greeted politely - so far so good. The cs that greeted me didn’t have the authority to check what needed to be checked so the manager was called.He was extremely polite, very agreeable, empathetic, and promised to fix all my billing issues by writing to Xfinity himself - so just give him a few days.Ok, I felt significantly better, left the store with a big relief and thanks - then waited a few days - a week - a couple of weeks - a few days more - nothing happened. Then I got charged again for the phantom lines.Visited the store again - asked for the manager directly this time - he was again polite, said these things take time - asked me to wait a bit more since he’s still working on it.This time I waited longer, thinking ok, maybe I was impatient since Xfinity is a large company, and large companies usually take time doing anything.When I got charged again I was getting irritated - went to the store again, spoke with the manager - this time I expressed my disappointment as well - then his attitude suddenly changed. He was no longer adorned with the fake care - he shed them, and told me to try their online cs, they can help me better.Fast forward another month and another charge, I’m still looking to get this issue resolved.I totally should have stayed with Verizon.
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June 2023 by abhishek bharadwaj
Terrible servicesI recently had a terrible experience with Xfinity Bellevue square. both in terms of their in-store service and their pricing practices. I visited one of their stores expecting a quick and efficient transaction, but instead, I was kept waiting for an unreasonably long time. The lack of consideration for my time was incredibly frustrating, and it showed a complete disregard for customer service.
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April 2023 by Jacob Weidner
I rolled in a little before close and was still welcomed with warmth! I was treated very well and duy did an excellent job helping me out, as well asmaking best use of my time. I also picked my modem up from these guys and again they were quick and happy to serve! 10/10 recommend, talk to duy for any phone needs!
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April 2023 by Vincent Randy Heslop
We had a great experience here! A convenient and well laid out full service store.
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April 2023 by Frank Wu
Two of my neighbors had some issue with their internet, so I went to their house for the fix. The issues were not related to Xfinity, and I was able to resolve them quickly. However...Those two neighbors are both 70 year old man living by themselves. Doing nothing but watching TV for leisure. When I looked into their account and internet speed, I found their speed were 1200Mbps and 800Mbps respectively. I asked them why they spent that much, since they are not downloading Call of Duty twice a day or something. They just told me that their plan was recommended by this store.Such predative business module.
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April 2023 by Davin Kosonen
I drove 45 minutes to this location talking to a representative from their company. I was bringing my daughter's new phone to activate and once I got there I learned that I could not activate the phone because there were account numbers that they needed from the old Verizon account. My thinking was that they already had the numbers from the Verizon account because they're the ones that switched it from Verizon to Xfinity! Not to mention the rep who talked to me for 45 minutes on the drive up and didn't mention a word about these special account numbers that would be needed to activate the phone. I got there 25 30 minutes before they closed and they were unwilling to help me in any way because the store was closing and then cared more about getting out of there then trying to help a new customer. I will never go to this location again. Plus the attitudes of the workers were just like. Oh well. Sorry man, that's a bummer