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November 2024 by Olivia Fick
Amazing service! The receptionist was very friendly and communicative. Patrick was incredibly helpful and got everything fixed on my car. They were so awesome to work with and made such a stressful situation very easy to navigate. Highly recommend taking your car here for any issues!
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June 2024 by Meydi Galeas
Hello Whatcom county community I have never write a review before and I always like to support businesses, but this company in the pacific highway location is a place that you don’t want to take your auto for repair, because I took mine there, they told me this repair will take 3 weeks, but instead took 3 months, my insurance auto rental term coverage was for 30 days and since they told me 3 weeks I agreed! I had to pay for 2 additional months of auto rental from my pocket, they gave me an estimate for the repair for $2,500, after that this company submit 4 more supplements and the final bill came to $13,900!
Each supplement after submitting took one and a half weeks for approval and then after each approval then they ordered the parts.
This was a nightmare, I will never will use their services, and don’t recommend it, please stay away from this company services. Also their customer service is awful, never give you answers plus it is hard to get a hold of the person in charge of your project!
I am very disappointed, frustrated, mad, sad, and feel this company is steal, they denied a discount for all the damage they caused me, instead they were mean when I requested!
Thank you for reading this post, definitely will save you money!
Have a great day.
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June 2024 by Kanoe Thomas
I started at the Queen st location and had a horrible experience from the tech, to the manager to the general manager and their lack of knowledge on vehicles and customer service - their full review will be on their location.
This location, Pacific Highway, was nice enough to take on my car to fix the mistakes left by Queen St. The entire experience was seamless and I couldn’t be happier with the results. Chris, the GM, was very patient and thorough with expectations on the car. My car is a 2016 and I never thought the color would match so perfectly and it does! Enterprise was also great to work with. I hope I never have to see a shop again but if I do, I will choose this crash champions location every time. Thank you!
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May 2024 by Cristina Nashman
Exceptional Service and Expertise: A True Lifesaver!
I recently found myself in a tough situation after a car accident, dealing with the aftermath and navigating the complexities of insurance. Thankfully, Crash Champions came to my rescue, providing unparalleled service and expertise that truly saved the day.
From the moment I reached out to Crash Champions, I was met with professionalism and genuine care. Despite the stress of the situation, their team made the entire process smooth and hassle-free. They understood the urgency of my situation and wasted no time in getting to work.
The service provided by Crash Champions was nothing short of exceptional. Not only was the repair work done promptly, but the quality exceeded all expectations. My car looks as good as new, thanks to their meticulous attention to detail and commitment to excellence.
I must give a special shoutout to Mr. Patrick, whose assistance was nothing short of amazing. He went above and beyond to ensure that I was taken care of every step of the way. His knowledge, expertise, and genuine concern for my well-being made all the difference during a challenging time.
Thanks to Crash Champions and Mr. Patrick, I am now back on the road with a sense of confidence and peace of mind. I cannot recommend them highly enough to anyone in need of automotive repair services. If you're looking for fast, reliable, and top-quality service, look no further than Crash Champions. They truly are champions in every sense of the word!
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April 2024 by Conner Knoth
Good service and great quality of repair. Can't speak to the cost as insurance was paying for repairs. Sometimes, they could be hard to communicate with, but its a good company overall.
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April 2024 by Isaac Martinez
Crash Champions did an amazing job, I’m really impressed with the body work and I’m so glad the repair was quick. Ryan who got me in and out was awesome I really appreciate everything he did for me and made it quick and simple. Thanks again, I’d definitely will refer anybody to get there repairs done at Crash Champions.
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February 2024 by Nora Wyant
I will NOT and can NOT recommend Crash Champions in good conscience. They ruined my vehicle. They had it for 2 MONTHS without giving my insurance company the preliminary estimate and refused to return my calls. It sat another month when we received the final estimate but by that time it was too late. It had sat for 3 MONTHS with a known leak (repair of which was listed in the estimate) through rain and snow storms. My insurance had no choice but to total the vehicle. The interior, which HAD been in really good shape, was ruined. There was standing water on the floor boards from a visible leak. The worst part was everything was molded. There appeared to be black mold on the ceiling as well. I know pictures would be nice unfortunately I was so upset at losing something so special that I didn't think about it. If you have a choice of where you go do not go here. I had no choice, they were contracted to my insurance company.
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February 2024 by Candace Wright
I went there because I needed a new muffler. All that guy did was take a picture of the muffler. It's still making funny noise.
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December 2023 by Anonymous
These folks were kind, courteous, and looked after me and my car with a re-work on its door. If you have the option, choose them to help you with car repair. You'll be in good hands.
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December 2023 by Aileen C.
Champions is a misnomer. My car had damage after being rear-ended that broke out all left hand lights and was not "street legal"; therefore required to be towed. Informed me that they will not accept cars towed in even though the previous person did not notify of this. I guess they only accept tiny little fender benders on ambulatory vehicles.
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November 2023 by JD Nebel
5 star establishment
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November 2023 by Robert Nason
We are in the middle of an insurance company paid for repair. So far, so good. Prompt appointments and then delivery of the specific rental car needed while the repair is being made. I expect a good outcome.
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November 2023 by Erin Wisler
We brought our car to them for the first time many months ago and we’re very happy w the service they provided! The repairs to our vehicle were pristine, they left our car in better condition than they found it in other ways as well, and handled a lot of little details making our lives so much easier.We appreciated the service & friendly ppl there & will continue to bring our vehicle back to them.
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September 2023 by Kevin Landis
I miss 1st Class Auto Body. I had work done here before it became Crash Champions and it was an amazing experience: communicative staff, clear expectations in all billings, & flawless work was done on my vehicle.Communication with Crash Champions on my most recent work was abysmal. The work was still done well, but nobody there seemed to have any clear understanding of the billing situation between them, insurance, and myself. I have been given 4 different stories since the work was performed about who is responsible for paying what and I have zero confidence that this is the end of the story.I initially paid the deductible, then before I left I was told I owed the full balance. The following day I received a call telling me they overcharged me and instructed me to come back in to have the charge put back on my card. Not 5 minutes later, I get another call saying that they're going to mail me a check for the difference.I'm not convinced anybody has a clear idea of what's going on over there; it's a shame to see such a good shop fall so far. The work on my car was excellent, but Crash Champions needs to get their act together.
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July 2023 by Chris Johnson
Overall a pretty terrible experience. Communication about repair progress was very poor. They quoted 4 days to repair and on day 4 I called to arrange pickup they said it would be a couple more days. After the couple of days I called in and they said they needed another week. At the end of that week I was told they needed one more day. Throughout this I could never get an answer on what the problem was. When I got the vehicle back the single dent was repaired but in the process of the repair they managed to break a button on my center console so that it just hangs off loose. I would recommend looking elsewhere for repairs.
