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“I had a great experience with BECU. Angela was incredibly caring, patient, professional, and helpful throughout the entire process. She took the time to explain everything and made sure I felt comfortable and supported. I truly appreciate her excellent customer service”
“Excellent bank.Everything they do is first class. The branches are beautiful, the staff is excellent and they are locally oriented.I highly recommend Peoples Bank if you live in WA.”
“I am delighted to share this information publicly. I was the victim of a scam, based on an unfortunate purchase online I made last April. Every month since that time my account was charged between $40 and $60 by that bogus seller! ICU came to my rescue and got those funds returned to my account in an astonishing time -- only three days from the time I notified them. Great job, ICU! I am so grateful to you for your help in getting those lost funds back to me!”
“I joined ICU in the late 80's; the start of my building credit was their financing the purchase of a truck for me in '91. 5 years later, I walked into the office of credit manager Jeff Chambers and presented my well-drawn plans for a house, and asked if I could be financed for it. He looked over me, the plans and my proposals and at some point decided I was a chance worth taking, not necessarily by the numbers but by making a judgement call on me.
30 years later, I'm living in that house, that truck is still in the driveway, and my credit score is well over 800. My nearly 40 years as a member has illustrated the value of ICU's investments in our community, in us. I've always found the staff easy going folks, who have worked with me to solve the sometimes unusual issues that I've put in their laps. 5 stars isn't enough.”
“My wife and I had several items of business to take of using the Barkley Blvd branch. Laura Martin assisted us in a very timely and professional manner. Many thanks to her for her attentive care.”
“Evan Jacobson @ the Cornwall Ave (Bellingham, WA) branch is truly a gem. During a recent visit, I was enthusiastically & warmly greeted by Evan. He resolved my overdraft fee issue with empathy, efficiency and professionalism. This young man, a relative new hire, has a bright future in banking! Thank you Evan.
Andrew England”
“Darrell was instrumental in our house buying process in making everything seamless and quite fast. He was easy to reach and explained our options and steps easily. On top of that, it just felt like he and harborstone genuinely cared about us and how we were doing through the process. Thank you!!”
“Been here for years. Friendly service, community oriented, and easy going on helping you get financially literate. Recommended to anyone trying to decide where to put their hard earn money.”
“It's a smaller credit union. The staff is always friendly and helpful. They have quickly resolved any issues I have had with my accounts. Sometimes there can be a bit of a wait, especially on Friday afternoons.”
“Called the previous day told I could get a debit card in a matter of minutes, went in on my lunch break and got no debit card terrible customer service
Changing to 5 stars because the branch manager is an absolute god send christen thank you for your help today!!!!”
“Staff are excellent. As a disabled customer, it infuriates me that they don't have a restroom customers can use. Or what if you're pregnant and trying to open an account, which literally takes like 2 hours?? Ridiculous. Also very bothered by the fact that you can't view your deposited checks online. Hopefully they add that feature soon.”
“Nicest interior of any bank I’ve ever been inside in my life.
Cleaned a little outside
They helped me print 3 months of debit history for my attempt to move out.”
“I really like this bank, I have never had any problems. Today I went in to add a savings account and Zoe helped me. She was very sweet and polite and answered lol my questions and gave me some good tips. Thank You Zoe”
“Amazing people work at this branch .. the minute you walk in you are greeted with smiles and a hello ! It’s such a gift to be welcomed!! Love this bank and people !!”
“BEST CUSTOMER EXPERIENCE IN BELLINGHAM! Thank you so much for providing me with amazing customer service every time I come into the branch or call with questions. It's reassuring to actually know and like my banker instead of dread having to go to the bank. Andy, Troy, Keri, and everyone there does a tremendous job of genuinely caring about you as a person and routinely goes above and beyond to make every experience exceptional. If you haven't given First Fed a try, don't wait another day.”
“They're a good bank It's typically a lot of them around easy to get to people are friendly The only thing I had a problem with is a one time I had an excessive charge of overdraft fees it was a literal thing of not using my account very often something automatically went through that I didn't think would have because there's no money in the account got to leave for you and got late fees on top of late fees I talked to the manager at Blaine he wasn't very receptive So I just paid everything off but from that point on I misunderstood what overdraft protection was for and how that worked so that's the only downside I would say to WBC is that expense”
“We just purchased a house in Bellingham while living in California and we used Gena Stremler as our loan officer. She was extraordinarily helpful and friendly. She kept in constant contact so we knew what she needed from us and where we were in the process from start to finish. I highly recommend her for your mortgage needs.”
“This location was very helpful in regards to setting my mother up with her business account app and information. Koby the service consultant quickly assisted us even though they were very busy. Thanks guys! It’s always a good feeling when you know your financial institution cares about your time constraints.”
“One of my clients that I volunteer for to assist with their administrative services the old school way face to face with a person, needed to pay their garbage bill with cash locally, and Bank of Pacific was able to accommodate them with this. Kayla was so friendly, accommodating, and I definitely will refer their bank to others.(Not everyone wants to have their accounts online fully automated to withdraw, they want to be able to pay their bills with an actual human being face to face.) Thank you Bank of Pacific for offering such personalized services!”
“If you are looking for a property loan this is your bank. They are prompt, responsive and timely. Their loan officers and under writers are easy to work with and understand what they need from you to get your approval in place.”
“I was purchasing a car in town and needed to withdraw a large amount of cash. I came in at 5:09 PM thinking they closed at 6, I was wrong it was 5. They graciously helped me with my withdrawal, and I was so thankful I didn’t have to drive to another location. This is why I bank with Peoples!”
“I want to commend the bank emplyees that are still working during these stressful times. I had a problem this morning that could only be taken care of by a representative so I waited the almost 2 hours on hold to reach customer service. I spoke to one man and explained the problem and he was friendly and understanding and connected me to the person who could help me. I'm sorry but I didn't get his name. The woman he connected me to is named Lynn and she was patient and helpful and got my problem solved quickly. I really appreciate the two people who worked with me and I commend them for their helpfulness.”
“Absolute fast and prompt answers when i called,i spoke to diego and he did a great job on what i want.They are the very best even with the worst credit.i was new to Canada and no one wants to give a loan car,But they did with one of the lowest interest rate...Thank you”
“The staff is friendly and the space is nice but anyone still using a legacy bank like Chase is getting ripped off. The interest that they give on savings accounts is almost non existent with nothing given to checking accounts. This isn't what you can find elsewhere. The only advantage to brick and mortar banks is cash exchanges.”
“Great experience! Michael was utmost professional and went out of his way to stay late on a Saturday, working right up to bank closing time to help me. I'm currently based in Canada, and he was able to open a bank account for me to help my needs in the US. Michael also introduced me to one of their products that has saved me from unnecessary charges I used to pay with a different US bank.
Thank you Michael!”
“John Woodworth is the best banker I have ever encountered. I highly recommend his help with your banking needs. He has helped me and my business for almost a decade now.”
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“My go-to Credit Union. Have been with them for 5-6 yrs and have not one complaint. Vicki M. and Kristina have been so helpful over the years and have been a saving grace with life’s ups and downs! Amazingly understanding and down to earth staff. Thank you gals!”