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May 2024 by Suki Séduisante
I was so shocked when I went in today. I was always told that the people here were incredibly rude, didn't know anything about clothes, or were just teenagers that only gossip! Prices were a bit steep in some places in my opinion, but the employees were all pleasant even when it was super busy. A couple of them even complimented my outfit on separate occasions, very sweet of them. The gal in the red shorts was particularly nice when I was checking out, and both the girls in the back were helpful as well. Will happily come back another time.
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May 2024 by Kiera Feltmate
It was my first time visiting this location. I was super excited about it until I had this really negative encounter with one of the staff overlooking the change rooms. I was with my Mom and wanted to try on a couple shirts. This girl with short pink hair, glasses and a weird looking bunny hat assigned one of the smaller change rooms to me. I generally have really bad claustrophobic anxiety with small spaces and as there was no one else in line or in the change room I went over to the bigger one. My Mom wanted to come in to look at the shirt I had tried and this employee comes making a big scene about how this big change room was reserved for disabled people only. For context there is zero signage that it is for disabled people only, and she did not communicate that beforehand. There was also barely anyone in the store and definitely no disabled people. On top of that made a big deal about my Mom coming in for a second to look at how something fit. I completely understand company policies but the way they spoke to me as a customer was extremely belittling and rude. If it’s a big policy issue, those are things that should be communicated professionally beforehand. Disappointed and won’t be coming back again.
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November 2023 by Maddie E.
If you are looking for cheap thrift finds, this is not the place but you will definitely find some decently priced trendy items. Items are always circling through and every time I go I see all new stuff. Workers are super nice and fairly knowledgeable about what they currently have if you are looking for something specific. Sort of hard to move around the store because of the layout but I have never been disappointed just know you're not going to find $3 tees and crazy deals.
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October 2023 by Nasira S.
The service is Actually just so terrible, a bunch of teenagers that are hostile for no reason, they are so belittling that I don't even wanna go anymore. Not to mention you need a state issued id to sell clothes or a passport and neither can be expired, I'm not buying alcohol or doing anything illegal. All their stuff is overpriced and not even worth it go to value village or goodwill.
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September 2023 by Sarah
I was surprised. By no means was I expecting to get my money back for what I paid when the items were brand new. But the 50% of retail value they promised in person would have been nice. I brought a trash bag full of name brand items. The Athleta tops were $100 each, shoes $150+ each. The bag was full of similar items like Lululemon in fantastic condition. And they’re in demand for the upcoming season. She only wanted to give me $40 store credit. Or $20 cash for the whole bag. I kindly asked for all of the items back and wished them a good day. The man in front of me got $80 for a couple jackets. I hope they were Prada or similar. I’m convinced these girls don’t know the clothing value even though they say they offer 50% of retail value for the items.
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September 2023 by April Wood
We had a good visit yesterday, much better than in the past. Service was good and we found several items! Thank you for the good experience!
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August 2023 by Adrian Heffelman
Cute clothes. Here are a list of stores that are cheaper: target, forever 21, urban outfitters, h&m, goodwill, value village, ross… a lot of these are fast fashion stores, but at Buffalo exchange, you can buy fast fashion for more than the original price
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August 2023 by Cassie L.
Lol. It really does REEK of pee in there. They need to find the source of that probably
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July 2023 by Carri Uranga
The staff here is extremely friendly and processes your goods fast. I am 51 years old and have been buying/selling clothing for years. There have been times I have been made to feel "less than" about my attempts, but not here. Atticus and Echo are super professional and welcoming. Thanks!
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July 2023 by Kevin E.
I went into Buffalo Exchange to shop for a miniskirt to wear when I stand in solidarity with the LGBT Community this week. I was profiled, and accused of shoplifting the sunglasses I wore into the shop, that I bought at Hot Topic in January! WTF?! I've been a loyal customer since they opened, and am still like Huh? I will not be doing business with BE again.
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May 2023 by Chelsea Vancouver
Great spot for men’s and women’s clothing. Prices are pretty good ?
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April 2023 by Jax M.
This place is garbage. Tried to sell some of my clothes here that were brand new with the tags and all I got was $4, was insulted and laughed at by a staff member, was lied to about them not accepting bikinis w/o a liner for sanitary reasons (but found one on the racks lol), and after shopping around I found even more of the exact same clothes I brought in that they didnt accept... All the buyers here have horrible taste in clothes,,, the clothes on the sales floor are dirty, worn out, and super basic and unflattering. If you want cringey clothing and an interaction with rude staff, shop here lol... will 100% NEVER sell or shop here again, this isnt even the first time ive tried to sell here and they never the take high quality or high end brands only ever the most basic brandy melville, abercrombie, urban outfitters lookin s*** lmao... would give this place 0/10 if i could
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April 2023 by Molly M.
Really lame selection, they only hire a specific vibe for the buyers and it shows. Really horrible taste in clothes.. Like sooo bad, definitely can find a better variety at value village. I would shop here if they hired people with better taste.
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March 2023 by madison benton
while they have a pretty cool selection compared to value village and goodwill, they can be pretty hit or miss. I don’t appreciate how inconsiderate buffalo is to sellers, i was told there would be a 2 minute wait and then waited for 25 minutes in line to sell my items. After waiting very long, they told me i would need my ID to sell which i didn’t have so it was a waste of time. I wish they were more clear about the wait times and long process for selling and what is expected of the seller. They also overprice most items significantly while not offering much to sellers. The person in front of me sold lots of items to them and it totaled to around $100 they offered them $45 in cash or $99 in store credit. This feels like a big leap not gonna lie. I wish that they spent a little more energy on customer service!
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March 2023 by Dakota Dilaurentis
Girl named may (I don’t know how to spell it) was incredibly rude and short with me when I asked where the plus size section was. Felt hostile and not welcomed. I seriously hope management at least speaks to her.
