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November 2023 by Patrick L.
I began experiencing problems with my 2013 Ford F150 STX on Oct 10, 2023. I googled the symptoms which returned multiple postings of the same problem; failed Transmission Lead Frame, (TLF). Turns out that this is a well known issue with 2011-2013 F150s. Apparently there was even a recall issued in 2019 which I did not receive. Note, this was my second F150 that I purchased from Diehl Ford. My encounters with Diehl Ford were always professional and I always felt I was dealt with fairly. The first truck was purchased in 1997, which I drove for seventeen years. My current truck was purchased on October 30, 2013; this date is important to this story. During the twenty seven years of owning two F150s, in addition to having all regular scheduled service done by Diehl/Bellingham Ford I always received and responded to multiple recalls and am at a loss as to why I didn't receive the notification for the 2019 recall. After experiencing the current problem I contacted Bellingham Ford, (formally Diehl) and explained the problem. There is no doubt in my mind that the service department knew exactly what the problem was, in that the symptoms/issue was plastered all over the internet. As a result, I was disappointed to learn that the earliest they could get my truck in for service was November 7, 2023. Could it be that when I made the appointment they looked at the purchase date and purposely moved my service date one week beyond the end of the ten-year extended warranty? A warranty I admit that I did not know I was entitled to. However, I would expect Bellingham Ford to look out for their customers and bring this little nugget of information to the customer's attention. If they couldn't have gotten me in sooner I could have looked elsewhere to take advantage of the warranty.By the time I dropped the truck off for service I had been without the use of my vehicle for close to a month. When I dropped the car off for service I specifically mentioned the 2019 recall notice, it fell on deaf ears. I didn't hear anything from Service until after 3:00 PM at which time they told me what the problem was, the TFL; no surprise. This is also when I learned that I actually had a (freshly expired) warranty. To Bellingham Ford's credit they did contact Ford Inc. to see if they could get a warranty extension which the apparent answer was no. They suggested I contact Ford and see if I could do better. I said that I would call but in the meantime was my truck ready? The service manager indicated that it was and gave me the total charge, in case the warranty was not honored. Why the recall was not covered I still don't understand.After making two calls to Ford Inc. explaining the situation and pointing out that due to the pandemic, supply chain and staffing issues they might want to work with me and cut me some slack, the answer was a big FU.I called Bellingham Ford and let them know Ford's response and that I would be down to pick up the truck. That's when I was told, "OK, will get to work on that". No repair work had been done at this time. My frustration level at this point was beyond measure. I was finally contacted by Service after 4:00 PM the next day letting me know my truck was ready. After handling over $1200.00 + I was offered a coupon for a free car wash. It was all I could do to hold myself back from telling them where they could stick their coupon, instead I politely declined. In the past my trucks have always been returned washed.Several days later I received the auto generated, Service Review survey. I replied with the same information contained in this message. I also included that this would have gone down a lot easier if they had been willing to work with me, ie, they comp the part and I pay labor. A day later I received a note from Julian expressing his sorrow in my experience.....Today my truck is running well, (thanks service techs.), and I am no longer a loyal Ford customer. I will look elsewhere when servicing my current truck and no longer look to Ford when purchasing a new vehicle
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November 2023 by Tara Race
Parts sent me to service, service sent me to parts. My issue was never resolved and they acted like my mere presence was an aggrevation.0/10 would not recommend.
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November 2023 by Shelby Harksell
After having to wait for 2 weeks for an appointment, we dropped off my 2014 Focus for transmission issues. This is a known problem area for these vehicles. Two weeks went by with no communication about ANYTHING. After another week of us leaving messages that were NEVER returned, we finally got a hold of someone who put us on hold for our service advisor, Kyle. He told us they needed approval for the $350 diagnostic. Fine. Why didn't he call sooner for the approval? He said he'd call by the end of the next week with more information. He did not. It was another week before he called with an estimate for the repair. The repairs were done that week and we were FINALLY able to pick up my car, after 4.5 weeks of it in their possession (not including the 2 weeks for waiting for the appointment). We understand the transmission guy is backed up. We've dealt with transmission issues at other Ford dealerships. Why would you have us drop off a car 4 weeks before you finally look at it and perform the 3 day repair. The lack of communication earned this 2 star review.
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November 2023 by Aaa Ddd
I had a great experience buying a used truck at this dealership. John helped me so much in providing me with dimensions that I needed in order to make my decision, and he also made a video showing me details before I made the 2 hr drive to the dealership. If I called with a question that he needed to check out, he called me back promptly each time. Everyone was courteous and helpful, and I'm very pleased with the truck that I bought from Bellingham Ford Lincoln.
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October 2023 by Jenn B.
My husband and I had a wonderful experience with Marty over the weekend. He was a breath of fresh air after already going to 2 other car dealers before we drove another 2 hours to look at a used Jaguar F Pace on their lot. The whole buying experience was night and day difference from the first place we had gone to that morning. They gave us a fare price for our trade-in, and we got a great deal on the one we bought. They saved us 6k that day. It's was definitely worth the drive from Kitsap. In all my years of buying cars, I've had far better experiences at larger dealerships than I ever had at small ones. It's just a different level of customer service all the way around. Lisa also went over every optional service and explained it very well. Even though in the end, we only went with the 7 year windsheild replacement cause my husband's a mechanic. I appreciated that we weren't pressured into taking more, and their were no additional fees are options added. They even had a good laugh when we told them about the first dealership trying to have one over on us with their pricing. So I super appreciate that their list price is what we paid out the door with no suprise fees or add ons. I highly recommend this dealership.
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October 2023 by Jed Varney
Overall good experience. I don't like sales people that are pushy that force you into hasty decisions and often the wrong vehicle. My experience was great I got all my questions answered honestly, got time to research what I was buying, and made the best choice. Love my new truck. I would have no hesitation about going back to Bellingham Ford again.
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October 2023 by Mandy S.
Brought my rig here for service and David, Troy and Ryan are awesome. Thanks guys for your great care and especially skills applied in your work.
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October 2023 by Geo G.
I highly recommend buying from this dealer. Ask for Matt if you're looking for a truck or car , he is as good as it gets. I came from out of state and the scenery alone was worth the trip. Also shoutout to Camille and Jake , walked out of the dealer a proud owner of a (new to me) F150
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October 2023 by Joshua R.
What can I say... I brought my truck there twice after purchasing it with 51k miles.Twice I brought it to them because it was not running correctly, i.e. valve knock, and had dangerous loss of oil.I bought this truck with the low mileage to be certain I would not have to go back for repairs. I wasn't taking it back for fun, it is incredibly disruptive to my business and schedule to bring the truck there. Yet, when I brought up oil consumption , my concern was poo pood away. I continued to bring up the undeniable fact that the truck is consuming way too much oil, I brought it there twice to be rectified under warranty. That is a very tall order for me as this truck also happens to be my business vehicle. But I was assured all is well in spite of the obvious oil loss.Well, as the saying goes, don't pee down my back and tell me it's raining.Because I am very, very, very far from amused. And I'm even less amused the the manager took my very legitimate concerns and said and I quote "I've spoken to Ford regarding how to deal with customers like you." Yes, customers like me who paid thousands for an extended warranty, customers like me that had to reschedule clients to accommodate the vehicle being fixed , but was never fixed. To infer that I'm being unreasonable for wanting my vehicle fixed, waiting weeks for an available appointment, and after getting the vehicle back without fixing the issue is, let's just say unacceptable, I have to guard my tongue as I can't use profanity while describing my experience.Today I spoke with Kyle Rauh who inspected the dipstick of the truck confirming that in 3,500 miles, the oil registered 1/3 on the dipstick. And I have to single out Kyle, he was very respectful, understanding, and helpful, employees like him will begin to turn around the rather bad reputation this dealership has accrued.because of situations exactly like this. I also showed him a photo of the oil slick left on a driveway that very day.So, sorry ford, that's hard to deny.How can you ask a customer to buy again with this level of overt nonsense?I tried to buy American, next time I'll buy a Toyota.It is my fervent hope that they stop wasting so much of my time and fix the truck. That's what I paid for, and that's why it was scheduled, and brought to them twice, I say again, twice to rectify. The oil leak, like my patience for nonsense is getting worse.I guess if they refuse to fix it, I'm left with two options, speaking directly to Ford beyond this dealership, and legal action. Your move.Update: the service manager was supposed to call me this morning, no call occurred, I called ford to speak with the service manager and was referred to voicemail, still no contact.We are done, I've reported you to Ford's corporate office, and I will take my truck 45 min south to Frontier Ford to have someone actually fix it. I hope in every capacity you all receive the level of service you provide.The "customers like me" who spent $5,000.00 on an extended warranty dare to suppose their low mileage truck shouldn't leak and consume oil, what an unreasonable guy I am to suppose that. I afforded you guys every opportunity conceivable. Im done with you guys, and I'm done with the poorly conceived diatribe that I'm difficult because I want my truck fixed. I wonder if you would suffer the level of nonsense you've asked me to endure, then dare to ask if I will endure it again, because maybe this time you might actually fix it. The answer is no.The service manager did finally call me around 12:20pm after I gave an update on this post, I called him back to go directly to voicemail, still no reply.Given the history, I trust you guys to fix my truck as much as a woman should trust a beverage from Bill Cosby.
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September 2023 by Melissa J.
Terrible service. I took my car there twice and Bellingham Ford Lincoln failed to find the issue with a turbocharger and that it needed a tire rotation and alignment, BOTH TIMES. They cleared my check engine light without any instruction for what to look for or that it might come back on (because they didn't actually fix anything). I will never take a vehicle to this dealership again.
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September 2023 by Joshua Riera
I would like to thank everyone who took the time to helped me out here at this dealership. Everyone was so great to help and have the time to assist with finding a vehicle. Mostly would like to thank Edison for helping and taking the most time with searching and going with what I was looking for. After going from 1 car to the next and explaining every step of the process and being so patient. Overall a great experience from selling my car to getting a new one and working with every step of the way.
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September 2023 by Jan B.
I went here to look at a car I saw on their lot. A salesperson approached me and showed me the car but it turned out to be more than I was looking for. I wanted something in the $25,000 to $30,000 range and model year between 2016 to 2020 that had the latest technology. He gave me his card and suggested I keep coming back. I purchased a 2020 EcoSport at another dealer but returned to visit Bellingham Ford's service department as I needed an owners manual and a duplicate transmitter (key-fob?). Al was friendly and helpful.
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August 2023 by Müller
Marty was my sales rep, he reached out to me via text when I inquired about the vehicle via the Bellingham Ford website and his communication throughout the entire process was professional and timely. Marty was very knowledgeable on the intricacies of the mustang's electronics/Ford SYNC etc.; after the sale was finalized he could have let me walk out the door but instead he took the time to walk me through setting up my phone's bluetooth and to go over the FordPass app. I left feeling like a long-time customer and this was my first time ever visiting. Thank you Marty!
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August 2023 by Krista Touros
The simplest truck buying process I’ve ever experienced! Customer service incredible. No games; fair trade in value and everyone seemed happy to work there. I am new to Ford and now feel like I have my own little small town dealership.
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August 2023 by Osirus Solomon Invictus
Maaaan; this was the absolute BEST experience my wife and I have ever had...anywhere, at any time! In short, we were in the market for a Kia Telluride, but didn't want to get raked over the coals, as the Telluride is (and has been) a hot-ticket item. After doing some research, and narrowing things down, we decided to schedule test drives at 2 locations--one of them being Bellingham Ford•Lincoln. As soon as we arrived (mind you, 30min late due to driving 4hrs plus traffic) Marty Walker greeted us with genuine warmth, as if our tardiness didn't even register, lol! Marty is seriously chill, laid-back, zero-pressure straight-shooter who doesn't play the "salesman game" AT ALL.Even during the test drive, everything was small talk and laughter--he never hit me with any anticipatory questions ("do you like it? You think we can close this deal?"- type questions and whatnot).Now, I know that I naturally have that East Coaster stand-offish aura about me, but I seriously wish nothing but the best for this man; I felt like I knew em' since grade school! Even when crunching the numbers, NOT ONCE did he EVER try to slide any add-ons into the mix; that ain't their M.O. here. Even the finance guy was as cool as the other side of the pillow (I'm sooo mad I forgot his name--ugh); they both had us in and out in less than 2hrs, and at a rate that you're seldom gonna find anywhere outside of good dream. Mind you, we don't have the best credit, but given the deal we got, it sure felt as if we did! If you're looking for a car, SUV, truck, EV or whatever...if you DON'T start here, then I can only assume that you like getting scammed over and swindled for sport; because anyone that claims they can compete with what THIS place offers, is most likely going to do just that; rob...you...blind, full stop. Start your search here ya'll, and drive home victorious! Marty man...you're the best! (And tell that awesome brother in finance to keep that shine about himself--it's a great look!)