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September 2023 by Melanie D.
We had seen so many Fred Meyers and so had to check it out! Apparently, Fred Meyer is Walmart. Well, I must say it is given Walmart vibes, but seems to be much bigger! I loved how they have Ellenos yogurts. Walmart back home does not carry Ellenos. I didn't even know they had a coffee flavored Ellenos. It was fun walking around the store; it was quite large. Didn't go down every aisle since it was late. The pricing is about the same as Walmart. There was a clearance area I spotted with 70% off bags and other accessories. I would visit a Fred Meyer store again if near one. We just bought snacks and coffee for the train ride back to Seattle.
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August 2023 by R F.
Deli failed on all 3 Levels.I am an easy customer: I probably tip too much, I give slack to new employees, I do the things that those of us that have worked in retail would like others to do for us. This experience left me with a "never go back" feeling.I stopped in for a quick deli meal around 2pm on a Wednesday. Grabbed a prepackaged sushi meal and headed to the large "Pay Here" sign at the deli.There are 2 people there behind the counter about 6 feet away: A tall guy standing there talking to a woman who is leaning on a machine and putting stickers on some empty bags or something. They are talking about some work related thing so I wait, expecting they will stop, ask to help me and I will say something witty like, "I waited just long enough that now I want to buy a chicken leg, too!" They'd laugh and we'd go from there. But no.They just ignore me. I am standing right there. Nothing. I'm starting get a little bit irritated but then I am rescued: a woman in street clothes from behind and to my right asks me, "Have you been helped?" "No," I say. "Not Yet." She stops like she is thinking, then turns and walks away.What?I turn around to the 2 workers and there is no change: They're still standing there.So I say, "Are you going to help me?" The guy comes over and asks a vague question about helping me and I say that I just want to pay for it. He responds that he isn't trained on the register and asks the woman, still leaning there, and she replies, "Nope, not me." I say, "Don't you sell things?"She shrugs, still leaning, and replies, "You can wait for ____ (I assume the street clothes woman), to come back if you want."I laugh out loud, take my sushi pack, put it back, and head for the door.But it gets worseOn the way out I see a guy working and I ask if he is the manager. He isn't but he points at the manager who is putting apples in a display. I ask if he is the manager and then tell him that his deli crew is unhelpful and that he doesn't have a cashier over there at the "Pay Here."His reply is that they are new, not trained to take money, and it's "Getting There." We both look to the counter where both deli "employees" are watching us. The woman is still leaning. I say "That's it?" He shrugs. No reply. I leave--to never return to the Bellingham Fred Meyers store.A few tips for Fred Meyers:1. First thing you do is train your employees to work with customers. Recognize that customers are there, and talk to them. Everything else is secondary. I feel this is obvious, but maybe not to the Bellingham Fredd Meyers.2. If you ask a customer if they have been helped, you now have a responsibility to finish the job. Walking away is never an option.3. If you are a Manager and you have a customer that is upset about something, it is your job to engage with that customer until you have resolved the issue. Every good manager knows that--Every. Single. One.I went to Haggens and bought some fried chicken.They were nice to me.
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August 2023 by Rani V.
Broken out of service electric scooters (3) and (2) low powered nearly dead, (1). damaged vandalized vomited on abandoned at makeup isle and only (1) working by another customer. Major disappointment to my recollection never was this bad at store! I saw a (5) man team tagging looking and testing for unlocked door handles or open windows in parking lot to burglerize. I told a store manager who expressed no cares and no worries. This store does not put an effort to care for handicap people by not providing sufficient electric wheelchair and no safety security from criminal car thieves and checkout lines too long (10-15) customers in line.Do not shop at this store if you are handicap or value your car and need to make a fast purchase. So badly managed. Terrible!
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June 2023 by Riki P.
Ridiculous! I almost didn't want to leave a review because my experience was just so lame. But i read other reviews that mentioned similar situations.I just walked out of there after standing in a ridiculous long line waiting to pay. After I paid I got my receipt and headed to the door. As I was walking, I thought the total price seemed a little low. I checked my receipt and although all the items were scanned, a large gas can was not on the receipt. I went immediately back to the clerk in the line I had been in. I told the clerk that I didn't think the gas can had showed up on the receipt. She looked at it and said that it didn't look like it. She told me to just get back in line to pay for it!Wow! So I catch their mistake and they want me to sit in a long line AGAIN!!!! No good deed goes unpunished. I went immediately to the customer service and waited in line there!!! When someone finally helped me, all he did was say "you can pay for it here." I paid and then voiced my disappointment in being told to wait in line because surely customer service would care. Nope! All he said was "next time it happens just go back through the self-checkout." There was a HUGE line at self-checkout as half of them were closed. I responded with a are-you-kidding-me look and all he said, "I guess she should have taken care of you."That was IT! No "thanks for catching the mistake and being honest and coming back". No "oh I'm really sorry about that." Not even a blame it on the computers, "the computer must have messed up". Just "go wait in line so you can pay us again."LAME!
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May 2023 by LJ R.
Why is this store always such a sh*t show? Lines to check out literally 10+ people long, 3 lanes open and only half the self-check open. Tonight I was in line for 15 minutes, was next when employee "closed the register" without opening another one. At least 10 people behind me in line. Pisspoor service. Also... why does the entire back of the store smell like rotting fish on a hot day? It's awful. I'm done shopping here.
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March 2023 by marta b.
I have always loved their fish counter. The free herbs, lemon , garlic and butter are a huge plus. Staff is great. Good produce too! What I don't like is that in order to get the best prices, you have to download their app. I've tried their app and it was overwhelming and complicated. They said younger people like it. So I've basically switched to stores that don't require spending more time on my iPhone, and don't discriminate against older people who don't like apps. They do have problems with homeless folks, but that's not specific to Fred's. Tough to own a retail business in the downtown core.
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March 2023 by Randi Carnahan
Please save yourself time and money and don’t shop at Fred Meyers Jeweler My husband purchased a pearl ring for me in December of 2021. He wanted to purchase insurance on the ring but Fred Meyers will not guarantee pearls. It was not until March that I was able to have the ring sized and began wearing it. Within 4 months of wearing my pearl in the ring had broken. In August of 2021 I returned the ring. Since that time I have been in many many conversations with staff at Fred Meyers including customer relations. They will fix it but it will cost more than a brand new pearl ring. I am truly saddened by this entire experience. If you want a jeweler that will stand behind their product do not go to Fred Meyers Jewelers.
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December 2022 by Jamieleigh W.
This is really nice store! So much variety and fresh foods. We come from a small town that doesn't have one and I'm so impressed and jealous. We found exactly what we needed and then some.
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November 2022 by Tamara H.
Great place for grocery shopping. They have awesome deals, great produce and reasonable prices. Sure, it may be a little bit more expensive than some other available options like walmart, but it was not quite as busy and to me, seems a lot cleaner. In regards of help, it seems plenty of help can be found if you need it. I would most certainly recommend Fred Meyers if you see one, probably would recommend it over Walmart!
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June 2022 by Dennis L.
I was not given the sale price on seven TV diners. I was over charged $3.90. I called the store and was directed to come in and stand in the customer service line and the over charge would be corrected. I asked if she would credit my charge card instead and was told NO. I will not wait in a line where people that don't use banks go, to cash their checks and get money orders. This was not good customer service. It's only $3.90, but..........
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May 2022 by Wxam 371
FM jewelry both on Bakerview Rd and Lakeway staff was very helpful and were great to work with every time. I bought my engagement ring for my wife there in 2020 and have had great service each time. I highly recommend them for all jewelry services.
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March 2022 by David K.
This particular Fred Meyers is by far the best I've ever been to. The manager Mike is awesome, and the staff is as well. Dick and Dave over in the liquor section are awesome, And Brewer who works check out is probably the star of the show. The store is always clean, and there is rarely an outage of the things I want. Sure, the toilet paper situation two years ago was bad here, but it was everywhere else as well :-) And you can get no better meat or fish. I know this is weird, but I've tried the other Fred Meyers on Bakerview, and it's just not quite to the same level as the one on Lakeway.
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February 2022 by Laura L.
This review is of the pharmacy at Lakeway store... they are severely understaffed at this time but today, the staff that was there were really working hard to have pleasant attitudes and keep things moving and keep customers happy. Unfortunately we had an issue with our prescription and insurance and yes the line was super long. I had a lot of time to observe from standing in that line waiting and it really gave me an appreciation for how hard the entire staff was working/and working together as a team! In the end we had to pay for something out of pocket (we really needed it and couldn't wait another week) but they really tried to help us out.. I think they do this for all of their customers! Just wanted to say thanks!
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February 2022 by Luna Kohrmann
I absolutely loved my shopping experience. My fiance and I went in to the shop on Sunday, Feb 13th to look at engagement rings. We were greeted by Robert and Christine (hopefully I'm getting everyone's name right!!) and Christine helped us choose a beautiful blue topaz piece that I absolutely fell in love with. My fiance told me to sleep on it, so we left. Christine was incredible, she gave us her information and we left without feeling guilted or pressured, as some companies can be. The 14th, I returned with my fiance to buy the blue topaz ring, but the diamond case lured me in with it's beautiful sparkly display. That was it, I was hooked. Robert sat with us and answered just about every question regarding diamonds I could even imagine, explaining how they're graded, how the different cuts work, and just overall being a wealth of knowledge. I had my eye on a specific piece that was unreasonably out of budget, and Robert helped me pick a setting and gem that was equally as beautiful but much more reasonably priced for our needs. The upsell he did was graceful and respectful. He related to us as people, but still was clear in the value of going up a bit in quality (ie buying a graded diamond with certification vs a less expensive non graded one, I hope I'm using that terminology correctly!). I eventually settled on the less expensive diamond, and made my purchase. The next day, all I could think about was the certified diamond. I returned to the store mid-day the 15th, and was greeted by both Robert and another attendant, I apologize but I didn't get her name! She was also incredibly kind, and helped me make the adjustment to the nicer diamond quickly before my order was sent to the jeweler proper. I was in and out of the store with time still to eat my lunch and return to work. While I was quoted two to three weeks, the turnaround time was incredible. By the 17th, I had the ring on my finger. When I went to the store to pick up the finished piece, I was greeted by Christine, as well as Michelle. They both recognized me from the last few days, and were amazing.
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February 2022 by John G.
The service at the Lakeway Fred Meyer has hit rock bottom and I suspect it's due to stupid decisions being made by management. The pharmacy is ridiculous. I'm going back to Haggens and Safeway.