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July 2023 by Immanuel Gonzalez
I got there was told the item I had wasn't there only to find out it was and had to drive all the way back ? lame
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July 2023 by John Major
As a Property Manager, I've worked with serval contractors in Whatcom County. And one thing I've noticed about Great Floor's is they consistently under promise and over deliver. Their sales team is fantastic!! These guys are on time, and the quotes are honest! The Project Manager plans ahead and the installers are hardworking and respectful! We feel lucky to have a local store that values their customers this much! And will continue to shop there for all of our commercial and residential needs.Thank you!!!
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May 2023 by Montana Cox
Thank you Beau for making our carpet installation so seamless. We love it!
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April 2023 by Hannah Lampson
Tried to purchase a few boxes of speciality flooring to repair a section of floor. Sales people were extremely unhelpful, negative, and unresponsive.
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January 2023 by Yvonne Gladson
Good selection of all flooring . Most in within 2 weeks or earlier after ordering.Helpful staff .
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January 2023 by Sally Powell
I went in looking for carpet, and I was so impressed with the wonderful customer service I received from Cameron in the Bellingham showroom. So kind and helpful and offered me a great discount. Thank you!!!
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December 2022 by Lauren F.
We recently started renovations on our home and our general contractor recommended us to Great Floors to select our flooring. We ended up working with Bob V. (Took a photo of his business card, if you want to reach out!) and he was incredibly helpful and knowledgeable. He had come to our property to check out the space before we actually moved up here and I was blown away by how much he remembered about the house before we actually got to meet him in-person. He was really an asset when helping us to pick out appropriate color flooring that would match our existing space. Great Floors also allows you to take home the flooring swatches to get a better idea of what will work best. We honestly had a great experience working with the staff at Great Floors and would recommend them highly.
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July 2022 by Lisa V.
Great people and great service. I definitely recommend this company. Don't be swayed by the low review score, try them out and you won't be disappointed.
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June 2022 by Tim
I own a home repair business- I have purchased product for some of my projects. They are helpful know the business and product pricing is fair and have followed thru with delivery dates as promised.
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March 2022 by Janet M.
Picking the carpet was a nice experience. But after that we had to do all the phone calls to get the update and/or remind them to make calls to the manufacturer if it was in stock. Scott would say he would call us the next day to let us know. We would call him a few hours after he said he would call and I was told the manufacturer is back east and it's too late to call. Duhhhhh....you said you were going to call first thing in the morning. There was no "follow thru" when he said he would call. Even for the final payment scott never called. My husband got an email after the job was done saying we were supposed to make the payment the day before. We were thinking "then call us!" For a project coordinator I felt like we had to "babysit" for the job to get coordinated and we always had to call for the information. Our carpet layers were running late and we never got a phone call saying that was happening. We hung around the house waiting. Basically the job wasn't started til the next day in the afternoon. The carpet layers did a fantastic job. They cleaned up as they went. I think the main carpet layer was Rico. I would definitely have him do another carpet job. If we get new carpet again I will be shopping at a different carpet store.
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December 2021 by Keith S.
We replaced the bedroom carpeting in several rooms 3 months ago. We are very pleased with the whole process - the carpet quality, installation by Isaiah, project coordination with Layne. Layne was great at communication and followed up quickly with any questions we had. And the project was completed ahead of schedule! There were no headaches or difficulties in the entire project.
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October 2021 by Whitney Dickinson
FANTASTIC experience! Isaiah was helpful and knowledgeable. Great selection at the store. The installers were a PLEASURE to have in our home - respectful, skilled and efficient. We'll be coming back for more flooring SOON!Service: Install flooring
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September 2021 by Shanna L.
Our Interior Designer recommended GF so we used them for carpet. The measurement was easy, but everything that followed was a comedy of errors. Bob was the only person designated to help us but he did not return calls or emails, was out of the office often and didn't have a backup. David, our installer, "cut so many corners" that another professional had to return and completely redo both staircases. In locations (inside and outside corders) where the knife cut too much off or the kicker created a hole, the solution was to glue carpet fibers in place. We have a vertical peaked seam that runs the entire length of the room, possibly created by improper stretching (no power stretcher was used), and we are supposed to accept this as "unavoidable". Places were not seamed the first time and had to be glued instead. The installer damaged our railing with his kicker in multiple places and I am supposed to get quotes and argue my case for reimbursement. I have been dealing with remedying these issues with GF for three months. In order to get a phone call or email returned I had to email the Vice President of the company, Jim McKay. The store manager, Derek, told me that his guys worked hard and when you "look at carpet all day" it's difficult to catch errors and he was unsympathetic to my concerns. Had I not escalated my issues I suspect I would have been brushed off by Derek. If you absolutely must use GF only have Ricky perform your installation and be prepared for a circus. I have tons more pictures than I am posting. The photos demonstrate the crappy installation, but fail to capture the pathetic customer service.
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September 2021 by David G.
Terrible customer support and interaction. I left two pieces of unused carpet from the carpeting in my family room to be bound around the edges so I could use them as mats to protect the carpeting in my entry. They said it would be week or so and they would call me when finished. They never called so, after 2 1/2 weeks, I called them. They then said they would be done that day. When I went to pick them up they could not find them. They said the man that did the binding had gone home. They seemed un sympathetic. Finally they located the mats but there was no price on them so I could not pay. More time went by and finally they gave me a price. When I went to pay with a credit card they said they did not accept credit cards. ! Why didn't they tell me that when I brought them in ? Fortunately I had a check i could give them. Terrible service, do not shop there. I won't ever again.
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August 2021 by Brian Putnam
Not so great floors. From the sales representative to the installer, they just didn’t seem to care and take pride in their work. It took forever The installer would disappear to get something at Lowe’s andBe gone for an hour or twoFor The final work we are bringing someone else at extra cost because we just don’t want them in our house any moreServices: Floor fitting
