May 2022 by Joe Linderman
My wife and I both have attended Sunrise for mental health services for years now. And whereas they've helped us make some progress with our various mental issues, they've also been very insufferable and unprofessional in many ways, and it's getting to the point where we'll likely soon be looking elsewhere for the help we need.For one, we've switched mental health counselors at least 3-4 times each, and usually because the people they hire don't typically end up working there long before leaving. That's their choice of course, but for us having to basically start over our treatment every so often, it's been making it really hard to make actual progress. Not to mention a couple times we've been put with very unprofessional counselors who either have no idea what they're doing, or are just not very nice people. It's not a common thing, but it's happened enough to be noteworthy.Then there's the fact that their front desk receptionist workers seem to be a revolving door, there's always someone new every few months because someone else quit or got fired. And their hiring standards for the receptionists is not great. There have been ones that are just fine, but many have no clue what they're doing and will schedule appointments at wrong times, never answer the phones or give callbacks, or move around your scheduled appointments without telling you. This often results in appointments being missed, sometimes for weeks or even MONTHS at a time!This place has nice people who, more often than not, mean well and want to help. But the unreliability of the scheduling and the constant turnover of employees results in an often chaotic environment that results in slow, or no progress in mental health treatment and recovery. And obviously for people like us suffering from debilitating mental instability, that's just not okay when we are not getting the help we need.
