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June 2025 by Judith Jensen
Very very limited fabric selection.
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May 2025 by Jason Lovecraft
Kind employees. They did their best to try and find what I wanted.
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May 2025 by Lynn Dowd
The check out went well
The service was great too
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May 2025 by Visitor
Store locked doors over 10 minutes before closing time.
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May 2025 by KW
They have recently expanded their fabric section, but it's still pretty small. They've also added a self checkout, which can be a problem when there are no staff available to help with problems. When we were there today there were no employees in sight and an elderly customer had no idea how to check out. Other customers had to assist. It really slowed things down in the checkout line.
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April 2025 by Steve “Skippy” Austin
Nice selection of art and craft supplies. Folks who work here typically leave you alone to do your own thing and are more than happy to help when asked. Prices are in line with other retailers when you use a coupon.
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April 2025 by Dana G
Nice clean store and employees that help!Just doesn't have the p
Marker selectio I was looking for and a bit more expensive then the other store
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July 2024 by Ashley Thompson
I have always had good experiences at Michaels, for years, until recently. I ordered 15 yards of matte tulle fabric, 108" width for store pickup. Picked up, brought home, measured out the fabric, and it was only 6 yards. There was an extra piece of 54" width fabric that was about 9 feet (not yards) long. I suspect the person who cut it (who they said was the manager) mixed up feet and yards and did not check the fabric width on the bolts.
Sent email complaint, store called and asked how to make it right. Asked for the 9 yards I did not get. They said no problem—picked it up and measured again. It was correctly 9 yards, but it was only 54" width, NOT 108" width like originally ordered (so a different item). Called store again, said would bring back the 9 yards of 54" width for partial refund. They agreed. Dropped fabric off, but a week goes by and no refund. Write again regarding case number to Michaels, no response. Filed a dispute with Paypal.
Finally I had to contact via social media (Facebook) to get someone to contact the customer care specialist to contact me. They agreed to partial refund, but made some claim that the manager "did not make other cuts to the fabric" and were having her review the security footage to ensure this was true. This issue was never about making "additional cuts" but about not properly measuring and cutting the fabric properly in the first place, and then cutting the wrong fabric. It is shocking to me that the manager of an arts and craft store, dealing with fabric, can't even measure and cut a bolt of fabric properly. That would be like someone working at an office supply store not understanding paper sizes. And then not issuing a (partial) refund when they said they would. This reflects poorly on Michaels; they should rethink management of this store.
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July 2024 by Veronica McCoy
If I wasn't looking for bingo daubers, I would have gone here.
Only saw 1 salesperson who was more interested in what he was doing than customers service.
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July 2024 by Shelly Nizar
The staff are very friendly and helpful. Thank you for your professional service.
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June 2024 by Richard Ackerman
Great place to find everything you need for art projects
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June 2024 by Wendell Hendershott
I wasn't greeted very warmly.
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June 2024 by Jeannette Zinn
Lots of craft supplies.
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June 2024 by Aven Lantz
Very clean, very nice.
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May 2024 by Preston Diz
Always easy to find what you're looking for and plenty to see/browse through.
