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November 2023 by Laura L.
My dr referred me here for an abdominal ultrasound after some unusual results on my blood work. I had an early morning appointment but apparently so did many others. I was surprised, but the front desk was able to check us in seamlessly one at a time. Riley, the ultrasound tech I was assigned to greeted me and showed me to the room we would be using. She was super friendly and made things fairly comfortable for me. I could watch the screen for most of it, but it foreign territory for me! I think she was just measuring my organs.. not really sure. Her tone, manner and voice were so positive, I would not have been able to tell if she did see something bad. Very professional and it only took about 20 minutes or so. She told me I would have the results after the radiologist reviewed the pictures, maybe in a few days. I think I actually received the results a few hours later the same day. Followed by an email from my dr the next day. Lots of parking in off street lot. Very convenient north Bellingham location.
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October 2023 by Karen H.
I went in for an MRI. The test was fine, but I was severely injured when an assistant yanked my left arm to "help" me get out of the wheelchair. I heard a CRACK and instantly felt terrible pain. I thought they had broken my sternum so they did an xray. I was told it was fine and they went ahead and started the MRI process again. All during this time I was literally in agony. It was clear the staff was more worried about me suing them, I guess, than they were about my injury. I wanted them to call an ambulance but was talked out of it and Instead was walked across the street to the ED in a wheelchair. Again, each little bump was excruciating. I was admitted to the hospital and spent 6 or 7 days flat in bed, unable to move or use the bathroom. No one from Mt. Baker Imaging bothered to check on me. After the week in the hospital, I was transported by ambulance to Lynden Christian Health care where I stayed for a month which is all I had insurance for. I was discharged home, to fend for myself for dressing and cooking, etc. I spent the next three plus months continuing to recover. Again, I never heard from Mt. Baker Imaging. They don't return my phone calls; they leave me on hold to the point where I am forced to hang up. I think the whole thing is pathetic, cruel, and done on purpose to make me give up fighting for justice. They have absolutely no idea what damage that thoughtless YANK has done to my life. If they had just indicated that they cared...but they didn't and they don't.
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August 2023 by Bill W.
Multiple reschedules due to this place not having correct products on site. Very rude and useless scan tech with zero respect for my mother's condition. They refused to help get her on the table so I came in and completed all of the transfers. Go down to Burlington or anywhere else if you can. I am shocked that this place can stay open with this incompetent insensitive staff.
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May 2023 by Carl W.
I've always had a great experience with Mt. Baker Imaging...once I got an appointment. The only real painful part is getting the appointment. Be prepared to be on hold for 10 minutes, then shunted to voice mail, then have to call again...it can take 3 iterations or more to finally get someone that will schedule an appointment for you (so you're on hold for at least 30 minutes). Once that happens, you're good to go, and they're fast, professional, and courteous. No idea why they can't staff enough schedulers.
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March 2023 by M M
Organized and clean with friendly staff. The woman working at the front desk who said she lived in Suddenly Valley was especially kind and helpful to everyone who came in.
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March 2023 by Melissa W.
MT Baker imaging sent my statement to collections without sending me receiving an invoice or a phone call. They said they sent two statements, however I didn't receive either. They could have called me to verify I received them, but instead they just sent it straight to collections. I will never use this office again.
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February 2023 by Benjamin K.
My wife and I came here for the first time during the thick of COVID, so we did not think much of the quality of care we were given. It was not a great experience, but everyone was having a tough time back then. This morning, however, my wife and I arrived at 7am for a 7:20 appointment time. Very first thing, the door was locked despite them having opened at 7. Through the window, we can see people in the lobby checking in, but the front desk lady ignores us and doesn't open the door. We figure out we can go to a different door and take the elevator up, but by the time we get in, a line has formed. There is still only one lady at the front desk. People are arriving and trying to get in and they can't because the door is locked. The lady at the front desk yells that we, the people in line, can open the door for the people waiting outside. Clearly a second front desk person is needed to open the clinic if there is a line of 6-7 people waiting in line at 7am. A few minutes go by. A guy behind us in line actually just leaves. Skips his appointment. After waiting for 35 minutes (we are now 15 min past our appt time), it's finally our turn to check in. It is at this time we are told that the appointment we've had circled on the calendar, our first ultrasound to see an image of our child, is not on the schedule. 7:20 AM on 2/21. We made this appointment weeks ago. Now they have no record of it?? So now I'm sitting in a waiting room with a crying wife, we both took time off work, and we have no idea if we'll even be seen. I don't have all day to sit here so I'm not sure. What I can absolutely tell you is that this a disorganized mess of a practice, and if you're looking for a stress free place to get a simple ultrasound, it is absolutely in your best interest to seek services elsewhere. Appallingly unprofessional. Update: Leaving without being seen. They pushed the responsibility off to my doctor's office, saying they must have cancelled it on their end. Even if that's true, it took an hour and 20 minutes to get that information, and we were never given any kind of notice the appt. had been cancelled. Avoid if you can.
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September 2022 by Amy W.
THIS BUSINESS WILL SEND YOU TO COLLECTIONS WITHOUT ANY NOTICE. read reviews left for them on any site and you will see the same complaint over and over. You will also see the same response from the business taking no accountability and apologizing that someone is "unhappy" with their billing "method" if you can even call it that, considering they don't actually send you a bill. Here is my experience (note that I'm not quoting anyone and the times are approximate, this was over a year ago) My appointment went fine. Some difficulty with the IV but nothing too bad. People were generally friendly. I'm thinking hey, maybe all those reviews are exaggerating. Still going to be watching for the bill like a hawk though. About 3 weeks later I've heard nothing from them or my insurance. I call to check, I'm told that billing through insurance takes up to a month or more depending on the provider. Okay, no big deal. My insurance has always been slow. Two weeks after this I see my insurance has processed the bill and paid their portion. Great. I call to ask when I'll get my bill. They say it should arrive anytime and they can see it in my account, okay, cool. I wait... And I wait... And I wait... No bill. I call to ask about this and am told; yes my bill has been sent out! It should arrive within the week. Great. Cool. I wait a week... No bill. I call again. I'm getting frustrated at this point. Ask where my bill is. I'm told it's on it's way, don't worry! Okay... Fine. Mail is slow, there's issues with the national postal service right now. Whatever. I wait another week. NO BILL. I call again, yes my bill is on its way! But would I like to pay over the phone instead to just take care of it? (at this point I think they're sick of me calling, also they NEVER mentioned this option to me in any of the other calls..) but great, I can finally take care of this. I pay over the phone. I wash my hands of it. A week later.. my paper bill shows up. Postmarked as being sent the day... after... I called to ask and was told it had already been sent out. (third or fourth call, it gets a little fuzzy since I called so many times). I check to make sure the phone payment went through and all is well. But at this point I'm mad. Did they only send this paper bill because I hounded them? Would they have just sent me to collections without a word if I hadn't been calling basically every week? Why wasn't I told I could pay over the phone? (Also just a note I believe they advertise being able to pay though their website somehow which I tried at the time but could not get to work. I'd also seen some stories of people paying online and their payments mysteriously not going through so I wasn't too eager to try it myself. ) So I leave a review, it's rather scathing and outlines what I put above in slightly less detail. Tell people not to go there, the billing hassle is not worth it. A few weeks later, my review has been seen by quite a few people and gotten some thumbs ups, and I receive a reply from the business. It's the same reply as always, offering me to call and sort this out... But then I go back to look at this response a few days later and it's been deleted. Interesting... I wonder why they've left responses up for other reviews then? I honestly have no clue. But what all this is really meant to show is that this business is not operating with your best interests in mind. They don't communicate, they aren't transparent, they refuse to admit wrongdoing. It's not okay and they should not be allowed to do this. Unfortunately sending people to collections without warning is not illegal... Gotta love the USA right? Please do not give this place your business. Their poor practices and atrocious handling of sensitive medical billing borders on predatory. They do not deserve your money or time. And the stress this billing "process" will put you through will shave years off your life.
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August 2022 by Michael Bragg
In and out quickly . Been here lots of times over the years and it’s a terrific little clinic.
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August 2022 by Jan W.
I just found out today, because I called them to make sure that their accounting reflected the payment last month for an xray. Yes I was told that was posted but then they informed me that I had an outstanding bill of $20 from a year ago. What!!! They never billed me, nor was there ever a statement issued to inform me anytime during the year. What was even worse is that their "patient portal" website doesn't work and I informed them 4 times of that. It still doesn't work. When they told me about the year old bill (today) they then told me they sent it to Collections. Again, no notice that they were going to do that NOR have I ever heard from the collection agency in a year. I am a stickler for paying my bills so I drove the 30 miles to town to pay the $20 at one of their locations. I was charged $21.62. Yes, I was charged a collection fee for their incompetence. I spent the entire day calling them and asking to talk to anyone of authority but I guess no one works there because I am still waiting. From other reviews I just read I guess it will be a cold day in **** before I do!
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July 2022 by Maya G.
Unorganized, greedy, and unprofessional. They sent a bill to collections, once I found out I immediately paid Mt. Baker Imaging. I was told over the phone that they would notify the collections agency that the debt had been paid. I have called 3 times now because I continue to get calls from the collections agency saying I owe them even though I have already paid. I have a receipt and everything. Each time I call Mt. Baker Imaging I am reassured that they will notify the collections agency, and they still have not. I called for a FOURTH time and they were unable to confirm if they had even notified the agency, when I asked to speak to a supervisor I was placed on hold for 20 minutes only to be told that they "couldn't find one because they aren't answering their phone". This is so incredibly unprofessional, they took my money but won't notify the agency. Either notify the agency that I have paid or give me my money back, it shouldn't be this difficult.
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April 2022 by Mark M.
So the Jay the tech is HORRIBLE!! My appt is at 7:30am he doesnt see me to 8am. He seems unsure of himself and nervous. The front desk check in girl said he sucks compared to previous tech. He keeps asking me the same questions. He put me on the scale and asked me what my weight was. He told me to put my phone away bc he knew i was writing this review. Omg he is now arguing with girl at front desk.
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February 2022 by Don O.
The office manager refuses to set them up with the Cares Act Covid Fund for people who don't have insurance, thus charging them more, than what the Care's act will pay them. GREEDY!!! COMPLAINT FILED WITH THE AG OFFICE, the Cares Act Fund is for people with NO insurance, and the public can not bill directly.
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October 2020 by Linda W.
The techs who work here are awesome; the clerks who schedule and take care of medical records leave a lot to be desired. First, last year my mammogram was cancelled, but no one let me know. I only found out bc I called the day before. I was told it was bc there were no doctor's orders, even though I had specially told the scheduler I would hand carry them from Seattle. Then recently I was called four times the day before to remind me of my mammogram and to tell me to be there early for my DEXA. When I checked in. I was told I wasn't scheduled for a DEXA and I couldn't be squeezed in. Fortunately my mammogram tech listened to me whine and got me in. When I left I made sure the person at the front desk knew my results of BOTH tests needed to be sent to both my GP in Bham and my oncologist in Seattle. She acknowledged this. A few days later Seattle called, letting me know no mammogram results had been received, only the bone density. She said they would FAX you again. Today at my appointment in Seattle I was told no mammogram had been received. What is wrong with this place? From now on since I have to use this place, I will insist on hand carrying my records. So fed up with sloppy work.
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October 2019 by Lauren G.
Absolute ripoff. They did not disclose additional costs and charged me over $1000 in additional ultrasound fees. When I called them about it they said that I should have been told (I was not) and that since the service had already been performed they couldn't take it off of my bill. I was obviously upset about this and because I told them that I felt like I had been ripped off, the internal billing receptionist hung up on me. This place is a joke. Try anywhere else before going here.
