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September 2025 by oddpalo
You do NOT want to deal with Pak a Nut. Service not only terrible, but unreasonable. Was given 10 minutes to leave whilst cleaning out the unit, and she threatened to change the door code. All because I was there for “too long” (less than 2 hours). There are plenty of better of storage options in town, please don’t waste your time.
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September 2025 by Finley
I’ve been renting here for a year now and come and go every couple weeks to months. Twice now I have been there for about an hour going through my belongings like anyone with a storage unit when she calls and gives me 10 minutes to leave or she’ll change the access code and I won’t have access to my locker. The lady is very rude and has a bad reputation around town if your in the know. There’s no good reason to rent here while the other storage places are reasonable and respectful. Not to mention she takes these reviews and disregards anyone’s concerns and just says they’re wrong. Never have I received such poor customer respect from a what’s supposed to be a business
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September 2025 by Forrest Rehberger
They want you to pay and leave your stuff alone. Today they threatened to change the gate code on us after being there for an hour and a half going thru stuff. We’ve had this and other units for years and still receive zero grace from the owner over and over, she clearly has nothing better to do then watch her cameras from behind a screen and play sheriff. Would not recommend.
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August 2025 by Tim Johnson
They made it extremely easy to sign up on site at an automated kiosk for a storage unit.
I paid the monthly rent in full even though I only needed the storage space for a week.
I moved out of the storage unit on the 13th of the month.
The kiosk was out of order, so I called immediately on their property on my cell phone (it went to a voicemail where I left a message) asking them about making sure my lease/contract was closed out.
One week went by and I still hadn't received a phone call, so I called back and found out that you have to let them know by the 20th of the month that you are moving out (if not - you have to either or pay a $50 late notice fee or pay an entire months rent the next month.
I did not read the lease agreement close enough and apologized/admitted that to them, but also told them I called and never received a call back about closing the contract out.
I called on the 21st, and they would not work with me at all, I had to pay a $50 late notice fee. They said it didn't matter that I called it all and it didn't matter that they didn't return the call, they said you have to do it by mail or through email.
This felt very unfair after giving a good faith phone call and asking for a return phone call seven days prior to the notice to move out requirement date.
I recommend reading the lease agreement extremely carefully as they won't do you any favors to make a quick buck.
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June 2025 by Tabetha Hollingsworth
Customer service and communication is not the best. In retrospect I would've chosen a different place. I asked repeatedly for the phone person to please check their records because we purchased a unit with lock but the lock did not dispense. They said I should have called right away if a lock did not dispense but at the time it was after hours and we tried calling on kiosk but no one picked up so I just called the next day. I did not realize at that time we could leave a voicemail through the kiosk. The communication was just really unclear we were talking in circles and it just seemed like they refused to check the records they said there's no way the lock did not dispense. Finally we gave up and bought another lock. Later they called us back and explained that our card declined for the lock, somehow the storage charge went through but not the lock. I just wish this could've been explained faster and easier. I have grace for them but it didn't feel good being told there's no way something happened that I saw with my own eyes and they have cameras too so why can't they check? I asked for a manager/higher and they said there is no one but them to help me. It was unpleasant but the storage otherwise seems fine and I like that it's 24hrs.
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July 2024 by Tim Hertel
Nice easy place to get a unit
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May 2024 by Daniel Hose
Clean, secure, no problems
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May 2024 by Dale Moore
***Read this review if you ever leave town for work or play***
.I like the price and location of this storage site, but there are a few critical flaws that you should know about before committing.
1) They've attempted to automate the setup and payment for the unit, which is great until you accidentally miss a payment (my card expired). This sets into motion an out of date and cumbersome process to pay your bill. You have to pay the bill on site with cash (difficult if you're rarely in town) and pay a $20 fee. The fee is reasonable I suppose, but the process to pay the bill is no good.
2) This default also prevents you from accessing your online bill pay. Let's say for example you're across the country working (or playing) when this happens (this was my situation). There is no way to pay the bill until you come home.
3) After I pay my bill on site, I quickly leave town again (for work). While away I then go online to sign in and setup online payment with my new card. I was locked out of the website, so I called and was told I have to go to the kiosk to setup my new card for autopay. Now I have to go back to Bellingham again (currently out of town), before the end of the month (5 days), just to setup auto pay to cover my bill.
This is an extremely inconvenient system in general, but especially bad if you travel. This is my fault for forgetting to update my card. All I want to do is pay my bill, I wish they made it easier to do remote.
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March 2024 by Marcus Smith
Great storage facility ?
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February 2024 by Talijah Booker
Pak-a-nut storage has been a great storage facility it's 24 hours, the prices are very reasonable for theirs sizes, the kiosk makes it very easy to make payments, the staff there have always been nice and understanding and I've never had any problems with animals getting into the units. I would 100% recommend getting a unit
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February 2024 by Erik Gelhar
Easy, hands-off unit rental was slick. The facility is well-kept and modern. I've had great experiences when I had to call on the phone. Competitive rates. Out of three different storage places I've used in Bellingham, this one is solid.
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February 2024 by Justin Rex
The fact the business owner spends time defending they're horrible service rather than trying to be a better business, tells you all you must know about this place. Proceed with caution
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February 2024 by Jennifer Worthley
DO NOT RENT HERE! My husband and I got a storage unit (under his name because I'm sure she will use her generic horrible review reply template since she gets so many of them) and attempted to give notice 10 days before the next month that we were going to be vacated by the end of the month. She started freaking out on the phone saying we would owe for the following month (ok fine whatever) but then said we could not give notice this way - had to be emailed, also fine - but then started threatening to take us to collections if the payment didn't clear. We never even argued the extra month of payment even though we would be out. She threatened us and then restricted our access to only 9-5 Mon-fri, making it almost impossible to get our remaining items out of the unit.
She is seriously awful and freaks out then charges people extra money while restricting their access to their own belongings when they have paid in full and done nothing wrong!
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December 2023 by W1LD
There is a reason this place has 1 star reviews. Rude employees and owner, messy storage facility. Kiosk barely works and website not at all. Save your money, go literally anywhere else in Bellingham. I've been a customer here for years and regret it horribly.
Also if the owner is reading this, I hope you really soak it in and realize how bad of a job you're doing. Look at all the reviews and how people are reacting to your replies. Does that really seem like something a good business owner would do?
Edit: the owner has had multiple issues with customers over the years as evidenced by the Better Business Bureau page. You can tell from reading reviews that she had multiple complaints against the business, and a history of hunting down authors of negative reviews to block access to units/make payments more difficult. She also obviously posts fake reviews or has friends leave reviews.
If you really think I'm lying, then I guess the multitude of other people saying the same thing must be too.
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August 2023 by Chris Donaldson
Clean. Friendly. Affordable. And efficient.What more could you want? Very satisfied.
