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August 2023 by Tom H
I bought/shipped a Porsche Turbo from a dealer in ********. When it arrived the air-con blew hot. After reading stellar reviews I took it to Rod's Japanese Auto Care @ **** Guide in ********** **. They proposed to diagnose and fix the problem; it was obvious the system was low on refrigerant. I wanted to know if air-con was simple recharge or significant as dealer should repair in that case. Bill was ~$550+. In
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October 2020 by Austin R.
we took our vintage VW to rods for a tune-up, after it had set idle for many years. we took their advice re: many preventative work items - and - no surprise for an old car - there were unforeseen surprisesstaff was friendly: planning + communications were a bit of a challenge at times, but in the end, I appreciate their willingness to follow thru with their resolve to complete the necessary work to get things taken care of to get the car running
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October 2020 by Marsha D.
Sterling replying to Brittany-Just as there was no honesty at your shop the day of repairs, your reply lacks honesty.The parts you used on our truck retail for $190. + some brake fluid you charged $1129.62. Your email shows that you worked on my vehicle less than 2 hrs. you charged $582.19 labor.At every turn we have asked you to give us information, documents that back up the prices you charged and you have refused to produce any. Since 9-25-20 you have belligerently refused to give us any information Your only justification has been I can stick-it-to-you-pay or I will keep your vehicle and file a lien on it.Dealing with you at the truck pick-up:1.We had called about the high price of your parts your employee said they were OEM parts and that is why they were so expensive, you used aftermarket parts on my repair.- 2.When we came to pick up the truck and found out you had not used OEM parts but aftermarket parts we asked to see the manufacturer and part numbers of the parts used in my truck repair. You refused to give us this information. 3.You told us you shred all your incoming parts invoices just as soon as the parts arrive so you couldn't show us a parts purchase invoice4..we asked you to get a copy of your invoice from your supplier you told us your supplier will not give you a copy of the invoice5. You told us you had no way to lower our bill --the company who supplies your repair order processing programs, set the prices and if we didn't like the prices, we needed to contact them. We asked for the contact information they refused.6. We asked for the parts manufacturer and parts numbers-you refused7. We asked to talk to the owner of the business you would not give us his contact information. 8. You threatened to keep my truck and put a lien on it if I didn't pay the bill. I paid the bill at which point I was legally entitled to my vehicle, Brittany refused to give me my truck unless I signed her copy of my invoice. By the way, the signature you coerced out of me by refusing to give me my truck keys is not valid, it is extortion. I wish I would have had a lawyer's legal advice at this point. I did not know I would need it.Summary of how I felt when I left your shop:It made me feel ill to realize I should have had legal assistance to examine every point where I could be misinformed or overcharged.Sadly, I have been naïve enough to believe I didn't need to "lawyer up" to have a local repair shop do a standard brake job.Dealing with the rehashing of my treatment at your shop is very unpleasant, really not worth the effort and time, but I felt that I must share how your system of quoting created a bill priced grossly disproportionate to the true value of the work performed. My repair job was a straight forward simple brake job there were no unforeseen variables that could affect pricing Example of Rod's overcharging : Factory Dealerships are the priciest place for repairs, their location has high overhead, mechanics required by factory to maintain a high level of training and they use OEM parts. The local Nissan Dealer quoted the exact job you did for me @ approx. 1/2 your price. They also said my rotors which you replaced & chgd $700 for parts---should be good and have lots of resurface area, if so their price was approx. 1/3 of yours.I trusted you for an honestly priced repair at my local shop. You looked at me as someone you could swindle and attempt to charge over $1900. for a job that prices out at other local repair shops @ $550. and at the Factory Nissan shop @ $750.This is how I feel about my treatment at your shop.Sterling
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October 2020 by Marsha D
Rod's said they used Factory OEM parts charged 100% above retail for OEM parts and then used cheap aftermarket parts on our job. Their quote parts price $1095.89- OEM parts retail $510. the aftermarket parts they used average retail $190.... Read More
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February 2020 by Kim K.
Took my sons car in to have it checked out because he had a hard time starting it. When he got it started after the 4th try his radio and clock were not working. They did a full inspection on the car. They said it needed a new starter and it would cost $169 for the inspection $300 to install and $440 for the part. We paid the $169 when we picked up the car. We were going to get it fixed when in the next week or so. He drive it for about week then it would not start again. My husband popped the hood and noticed the battery cable was loose. He moved the cable a bit and the car started. He has tightened up the cables on the battery and it has been fine. I called them up and told them that I felt they were trying to rip me off because of they did a full inspection on the car then they should've noticed that. Instead they were trying to get $1000 from me telling me it was a starter when it wasn't. I asked for my $169.00 back and they would not give it back. Instead they said if it makes me feel any better they had fired the technician. Actually that makes me feel worse. DO NOT TRUST THEM
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January 2020 by Lance E.
I keep trying to think of ways I can take my car back. These folks know what it takes to do the job the right way. Does the service come at a cost? Yes but you get so much in return. Consistent updates during your estimate and when work is being done. Have always gottan more than what I expected from them and not less. The follow up to make sure everything is working was great. Not many places you can go to that give you this much education and service left. Thank you
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November 2019 by Laura L.
I drive an older Toyota. So far it has had a good life. I used to take it to a dealership but all it ever needed was an oil change. Hmm, looking back, I guess I should have wondered why that was given it's age. Rod's did a very thorough inspection. The estimate came back with actual pictures and videos that helped me understand why my car needed each recommendation and helped me evaluate how important each one was. Rod's offers loaner cars if needed by the way. They treated me as a human (not just a person holding a credit card). They were polite and honest. They have one of the nicest waiting rooms I have ever seen not to mention I was warmly greeted by TWO x 4 legged new friends. Oh and my car? It thinks it's a healthy teenager once again. It's tighter and has more pep. I feel safer knowing that Rod's is looking after my car. Rod's: Thanks so much for the lovely surprises I found in my car when I picked it up! I was made to feel as though my business is valued.. not just today, but in the future.
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September 2019 by Shannon McColaugh Waterman
Rod is an established member of the community and buying a car from him was a pleasure. It was thoroughly gone through at his shop. He was very helpful and honest. I'd buy from him again!
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August 2019 by Adam W.
Blown away! I totally agree, I'd give 10 stars if I could. I've been in client services for two decades, they nailed it. Super friendly, super fast, great use of technology for communication, excellent work. I came in for a wheel bearing issue, even though I had it replaced a year prior at another mechanic, it was failing already. Brittany took extra time figuring out if it was covered under a national mechanics network warranty, which it was, and saved me $500. If they were about inflating their bills, they could have not done that and had me get the repair done again with them. But they didn't. I never felt pressured to do any of the recommended maintenance. They had my car overnight but had a free loaner for me. (You know your mechanic is good when your loaner Subaru has 270k miles on it and still with the original engine and transmission). They even had a gift basket in my front seat when I picked my car up! Who does that?
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October 2018 by Justin W.
Brittany and Logan were fantastic. I was in from out of town and had a small problem with my Tahoe. They were thorough and their prices were fair. I would highly recommend this shop to anyone. I only wish I lived closer.
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October 2018 by Kim H.
The staff could not have made me feel any more comfortable. They thoroughly explained all of my options to me and seemed to really care about what was important to me.
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October 2018 by Bo M.
First time in the shop. Welcoming staff and animals! Comfy couch while waiting on my car repair. Great shop!
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April 2018 by Stephen T.
I'd give these people 10 stars if I could. They are simply the best. Top quality work, reasonably priced, super friendly, helpful, and everything you could want out of a car shop. They have been working on my Subaru cars for years. And in the rare instance where they got a defective part or something wasn't done to my 100% satisfaction, they went out of their way to make it right. One time Rod even drove up to Squamish, BC to tow my car down to Bellingham for a repair after I my car broke down on a ski trip. I see a few one-star reviews here and all I can say is that if there is anything about your service that is not to your satisfaction, talk to Logan or Brittany and they will help you resolve it.
