-
September 2023 by Bettina “AskBettina” Carey
About 5 miles outside of Bellingham my car started sounding like a jollapy. Instinctively I knew to go back up the road versus keep driving to Seattle. I drive to a highly rated auto my location and met Pat of Sterling Automotive. Wow! Luckily i stumbled unto an honest mechanic who was unwilling to just take my money, but instead recommended I spend the money getting a proper diagnosis before trying to fix things that weren’t actually the problem. Although they were booked till the following week, they managed to assess my car the same night and had it fixed within 2 days. Thanks Pat for building, not only instant rapport, but instant trust. Your colleague made sure to water my plants and even moved them indoors so that they didn’t get overheated. We joked that he had a greased thumb by day and a green thumb at night. Thank you one and all!!??
-
August 2023 by g
After giving these guys a tons of info and talking to the owner over the phone about my specific cam phaser/ timing issue i get a $400 diagnostic ( stuff i already knew about and had listed) to be told they don't want to do the work. mind you i made an appointment and waited a week to get it there. they couldn't wait to get my car off the lot for more easy fixes. i value my time and they obviously should have said no thanks from the get go the second i said cam phaser. For a common problem they recommended an engine swap. Still didn't get a straight answer and have to spend more on other mechanics diagnostics for them to even look at it. my time is valuable and this was a complete waste of that and $400 that could have went to the fix. Don't waste peoples time when they know specifically what needs to be done and you won't do it.
-
August 2023 by nathan B
Sterling and Pat were both super helpful and accommodating, and have made every visit super easy and straightforward. Definitely my go-to mechanics going forward!
-
August 2023 by A be
Wouldn't trust anyone else. This shop is ethical, caring and does great work. Highly recommend.Service: Auto maintenance
-
July 2023 by Rich G.
Went to Sterling to fix my Grandmothers '99 Escort. Went in told them the complaint, they worked on it for 3 hours and charged me nearly $500. Drove it off, got one block and it was the same issue again. I went right back, spoke to the technician and told him he needed to look at it again. He went to the manager said what I said. The manager gave him 5 minutes to look at the car, then they shooed me away, driving off with my original issue unresolved and my Grandmother $500 dollars poorer. AVOID Sterling.
-
May 2023 by Dina K.
I was having a brake issue with my vehicle. Sterling was so helpful in resolving my issue. I highly recommend Sterling automotive!
-
April 2023 by Jacob Gerstner
Thank you Pat so much for all your hard work on my hammered Tundra. Your attention to detail was a welcome relief to get my used truck ready to go. These folks are the real deal who will take the time to get the job done right. Don’t take your car anywhere else. Thank you Sterling automotive, I’m super grateful for you all.Services: Auto engine diagnostic
-
April 2023 by Madison Hopkins
The workers were very nice and got me in super short notice, which I want to make sure is clear. I am a university student away from home and have been putting off car maintenance a lot more than I usually would, and as a result, it had quite a few things that needed some work. My main issue with my experience was the way I was spoken to on the phone, where the worker suggested that I “should just have my boyfriend do it” when telling me to have the air filter replaced. He did not know whether I have a boyfriend or not, and that comment really rubbed me the wrong way as well as being very misogynistic. The whole call itself was a bit demeaning. Shocker, I am a woman and can replace an air filter! I am always cautious of auto shops for this reason, and the “women know nothing about cars” mentality a lot of them have is very unfortunate. Not sure if it was a “bad apple” or not, but they still represent the business as a whole.Service: Battery
-
April 2023 by Scott A.
Sterling Automotive B'Ham, tremendous organization. Son in college, broken down, they took care of us. Pat and Sterling are good folks. This is a automobile service company you can really trust to get the work done at a competitive price point. Thank you guys
-
April 2023 by Tamara H.
I recently went to Sterling Automotive for transmission repair and was quite pleased with their service. Throughout the procedure, the mechanic was competent and spoke well, offering updates on the status of the repair. The rates were reasonable and competitive, and the repair was finished within the time frame given. The waiting area was clean and comfortable, and the personnel was friendly and helpful.
-
March 2023 by Sequoya King
Once again Sterling Auto proves themselves to me as one of the best shops in the game. Always honest, dependable, they go above and beyond expectations. Glad to have them local and I will always come back.
-
February 2023 by Theron Hawley
This shop is the absolute nicest place I have taken my car too, and will be the first place I call while I live in Bellingham. Not only are they friendly and knowledgeable, but as a broke college student, they helped me understand the real severity of the issues that my car had and let me make the decision, no one upsaled me. Furthermore they got my car fixed up quicker than promised and (while they could have easily charged me what they told me it would cost) charged me less than promised. To just keep adding on to the positives of this shop, recently my cars check engine light came on and they informed me more about the code that it was throwing and sense they were booked for 2 weeks and the code was serious they recommend me to another shop that they trust. Seriously can not recommend this place enough, they care more about you than your money and will treat you right now matter what.
-
February 2023 by Michelle Daniejs
I have been going to Sterlings for about 15 years. When I first went in, I made it clear that as long as I felt they did good work and were honest with me at all times, I would be a faithful customer.Sterling and his crew have never let me down and have gone above all expectations in their work, customer service and humanity.Every time I leave the shop whether I’m dropping off or picking up my vehicle, I feel like I just had a conversation with a friend.This level of service can’t be beat.So very thankful for Sterling.Service: General repairs & maintenance
-
November 2022 by Samantha Sharum
I have always taken my car to Sterling's Automotive they by far are the best in town! Sterling is by far the most honest person and I can trust he is not going to take advantage. His mechanics are all very knowledgeable, give me updates and get my car fixed in a timely matter with no surprise extra cost. Great customer service, clean shop and good coffee as well when you wait.Services: Auto brake replacement
-
September 2022 by Lucy Rose
I’m gonna be honest. From my experience, going into auto shops pretty much sucks and I usually walk out feeling like an idiot, not being sure if I was swindled or not because I don’t know enough about cars and I have no read on the people at all. But at this place, I didn’t feel that way at all.These people are some real home town heroes. So kind, so knowledgeable, so respectful even though I’m a dope who probably knows more about the unexplored deep sea than I do about my own hecking car.I was so worried about my little Kia Pearl and the last place I went to did not help at all, but Sterling’s fixed her right up! Even told me a few things about the car too so I could check on her a bit myself. :)Good people, good shop. Also they have coffee in the lobby.10/10, will come again.
