-
January 2024 by Jessica S
This is the most frustrating pharmacy I've ever had to use. I have tried to pick up my Dad's medications 4 times this week. Each time I have waited in line over 25 mins and then had to leave to make other appointments. Tonight I have time to stick it out. I have been in line 15 mins already and there are 5 people ahead of me. In 15 mins they have only helped 2 people. So, I expect to be here another 30 mins or more. My Dad says it is always like this and hates that he has to use this pharmacy. I'll be looking into where else he can go moving foward. Avoid this place!
-
October 2023 by Jon “Tenacious” Bon Jovi
Walgreens requires you to download their app to a smartphone to get the lower coupon price. No other way to get the coupon price. Not everyone has a smartphone and not everyone who does wants to download apps to make a purchase. I'll never shop at any Walgreens ever again and suggest you do the same.
-
October 2023 by Adam Wilkinson
Dangerous! Do not take your children here for vaccines, they almost gave our kids the adult dose! They are super overworked and in a state of chaos.
-
September 2023 by Ia Tkachanko
Staff are friendly but my god the store is ugly and run down.
-
August 2023 by avery
This blonde lady sent my family on a wild goose chase the whole day trying to find ear drops for my mom. She said that they didn’t have a certain medication when they did. We go to a million different pharmacies, then 5 hours later we went back. Lorelaine (or Lorelai, I forgot what) and Tim were super sweet! If it weren’t for them, this would be a one-star experience
-
July 2023 by Jeremiah Mahler
It amazes me how inept this pharmacy is. They could have 6 people working and it still takes them 20+ minutes to help each person. On my last visit they made everybody wait so one person could call his doc about an unfilled prescription. I cannot recommend this pharmacy, it's awful.
-
June 2023 by Google user
It amazes me how inept this pharmacy is. They could have 6 people working and it still takes them 20+ minutes to help each person. On my last visit they made everybody wait so one person could call his doc about an unfilled prescription. I cannot recommend this pharmacy, it's awful.
-
June 2023 by Janis M.
Walgreens on sunset is a joke to get your prescriptions at. If you have cancer don't get your meds filled here!! Poor customer service by everyone in the pharmacy. Never again.
-
June 2023 by Dan M.
There are a lot of one-star reviews on this site, left by people who clearly had a bad experience. I'd like to counter some of those.This review is about the pharmacy portion, not the retail. (Yelp doesn't let you split departments).The staff at this location routinely go above and beyond to help out with a situation -- they understand that the state of healthcare and insurance right now is tenuous, and they don't particularly seem to like gating people's access to required medications.In our case, a friend was visiting and needed some scripts transferred in from her home pharmacy in North Carolina. Insurance denied it, because it was only good in that state. Additionally, one of her refills had been filled (but not picked up) at her home pharmacy, 3000 miles away, and her local walgreens (NC) was refusing to release it, insisting she needed to ask her doctor for another scriptI told her: "You should have just called the Pharmacy on Sunset. They know how to cut through the BS".When we got to the counter, the pharmacy staff understood the problem, and just started pushing the refill through and cancelling the out-of-state one. When insurance denied the claim and we offered to just pay cash, the pharmacy staff jumped on it, even using multiple registers to check every discount code they knew of, to get things as affordable as they could for us.
-
April 2023 by Philippe DuBois
Unfortunately I have been on the phone for 20 minutes with 2 calls in front of me the whole time. Poor Service, hate to say it cause they are nice
-
February 2023 by Kathy Pete Hallett
We had an interesting experience with Chelsea. We went to pick up Medicine and was told co pay was $400.00 This did not seem correct. After many conversations about the prescription generic/non generic....Chelsea the pharmacist said she had switch the prescription written by my husbands cardiologist because our insurance would cover $800 of it and our part would be $400, making it $1200. Finally after much digging we got her to give us the info off the prescription from the cardiologist. We filled what was prescribed by just paying $300.00 total. Chelsea is the manager. We have found a new pharmacy.
-
September 2022 by LaVera L
Very unorganized long waits
-
July 2022 by Mojdeh S.
We arrived for our Covid booster appointments, made with a Walgreens phone representative (because the pharmacy told us it had to be done online or over the phone), snd were turned away because of our age. This was troublesome as we lived with an immune-compromised individual, again made clear during our phone conversation/reservation. The pharmacy staff lack in skills typically associated with good customer service - didn't make eye contact upon our arrival, spent time chit-chatting rather than helping those in line, refusing to honor our reservation, taking way too long to help the next in line, etc.
-
May 2022 by L L.
It is truly astounding to me how this business continues to legally operate. I am out of state and rely on my elderly parents' care assistant to pick up prescriptions. Accordingly, over the course of multiple days, she attempted to pick up a prescription THREE different times and continued to be told there was no card on file to be charged. She did not have the money to pay the $50 fee and thus, returned without it. When I learned of this and called, it was explained that there was indeed a credit card on file but that the insurance would not cover it so it was assumed we did not want the medicine and it was put back on the shelf. I then called again and spoke with Helen who was competent, professional and kind (thank you, Helen). I advised that we wished to obtain the prescription regardless of insurance coverage (this was an urgent script that regardless of cost, was necessary. Period.). Helen processed the payment (with the card on file - that had been on file the entire time). She even called me back to confirm the script was ready for pick-up. My parent's assistant then went to pick up the script via the drive through. She was told there was NO prescription. I then called and spoke to Lorraine who curtly explained to me that because payment had already been processed, the script was at the "pharmacist's station" and the drive through employee "did not know to look for scripts" there. My parents' care attendant returned and was AGAIN told that there was no prescription to be picked up. I AGAIN called and requested to speak to a manager. I was put on hold and eventually connected to a presumed manager, named Eric. When I explained my situation, Eric advised that he is not actually in the pharmacy and thus, is "not responsible for what goes on back there." Seriously? Way to take ownership! After 20 minutes of explaining, re-explaining AND explaining again as well as being put on hold multiple times, Eric finally was able to explain the "mystery" in that prescriptions are not usually paid for in advance and thus, the script was placed in a special location that no employee appeared to consider looking in when the attendant tried to pick it up. My parents' care attendant returned AGAIN and FINALLY received the pre-paid prescription. Unfortunately, this process took three days and for an elderly person, dealing with an urgent health condition, this is simply unacceptable. In addition to being terribly unprofessional and with questionable problem-solving skills, these employees' behavior is negligent. I am astounded that this is the best talent Bellingham has to offer. I have now commenced the process of moving all scripts to a local family-owned COMPETENT and CAPABLE Bellingham pharmacy. Money talks and Walgreens will get no more of my money or my time. Now I simply hope my elderly parent can successfully recover from the effects of this unacceptable delay in medication.
-
January 2022 by Brittney Kentner
They always label my prescriptions as insurance delay, when they’re the only pharmacy my insurance is contracted with and I’ve always had this insurance. Each time I go to pick up I get told a different story as to why there’s an issue and sometimes there is no issues at all.