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March 2024 by Julia Shmalyukh
I made a mistake and didn’t confirm my appointment when making it and the front desk lady her name was Kim she still accepted us. Very nice of her.
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February 2024 by Alexis Quezada
The blonde with glasses had an attitude with that I was late and I just stared at her and she basically ignored me and told me with her hand to move to the side and another guy mumbled after asking him if there was room for my passport application.
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February 2024 by Nicole Frigini
The woman who answered the phone at this location absolutely rude. I hope she find her happy place soon or stops working with people.
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January 2024 by Hamayoon Rahmani
The lady at front desk was not professional and she behaved badly. I was late four minutes late, and she refused to serve me. I have to reschedule the appointment.
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July 2023 by Brenda Jones
Best post office in the world! :)
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May 2023 by Arfan Zaheer
Very bad customer service
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November 2022 by Ryan Root
Generally a quiet post office. Occasionally gets busy but not bad. Packages have been lost multiple times shipping from here. Only one staff seems to really know what they’re doing. Might as well go to Maple Valley USPS if you can don’t mind extra time to get there.
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October 2022 by Sid Thakkar
Kim is AWESOME!! She was so calm and so helpful with all our questions.
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September 2022 by Kay G
Kim was extremely helpful and super friendly! Thank you for the fast service, we appreciated it :)
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September 2022 by Aashish A.
This USPS facility is right in the old town area beside BD elementary school. Courteous staff, got helped right away. The only thing to note is this facility is SMALL, basics can be done, but if someone needs a super center, ravensdale USPS is good too. I noticed that this center accepts application for passport.
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July 2022 by NR
Severely understaffed. Wasted 20+ mins for them to help one person just to end up leaving and going to the Maple Valley post office instead. I sincerely hope they hire more staff considering the significant increase in population. Not impressed.
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August 2021 by D G
The world needs more people like Roxanne! I needed to get my passport very fast, since I have to fly abroad soon. I could not get an appointment anywhere, so decided to try my luck and just walk in and ask for help. I was turned down at a few locations (even though there was no line there) until I came to Black Diamond and explained my situation to Roxanne. She agreed to help and I couldn’t be more grateful! She was so amazing and kind! Thank you, Roxanne, a million times! USPS, hold on to her, don’t ever let her leave :)
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June 2021 by John H.
EXCEPTIONAL, PERSONABLE, & OUTSTANDING CUSTOMER SERVICE ! ! ! After 2 years in our new Black Diamond home with many, many, many packages being delivered daily/weekly and having to literally hunt each & every time to find them from our front porch, to our rear porch, and even one thrown over our fence with the irrigation system going we finally got the smallest P.O.Box at our local Post Office in Black Diamond, WA. Now ALL of our PACKAGES from FedEx, UPS, Costco, Amazon, etc are all delivered to the Post Office's street address and my name is the recipient with the addition of our box number. The smallest, cheapest P.O.Box is all we need and we stop by the secure Black Diamond Post Office 3/4 or so times every week and we pickup our many packages 24/7 from safe, secure lockers that are always accessible. Our nightmare of package delivery has been simplified & rendered safe. Thank you for the remarkable service at the BLACK DIAMOND, WA POST OFFICE. They are a REMARKABLE team.
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May 2021 by Fatimah Younus
The service is great in this office The employeevery friendly and she do all work very fast for me and my children five person to do passportReally thanks a lot ?
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April 2021 by John Little
OUTSTANDING CUSTOMER SERVICEWe had too many packages stolen so we now use the U.S.Post Office’s street address as our package delivery address and now all packages from Amazon, UPS, FedEx, etc. are all delivered to a safe & secure location and the hours of my Post Office for package retrieval are very accommodating for our schedules.The U.S.Post Office ROCKS ! ! !
