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February 2024 by Ty M.
Andrew A is awesome. I asked him for help with a company phone and switching it over. For me alone it would have been very complicated. He was glad to help me and got everything switched over.
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November 2023 by Don L.
There's always an excuse why they cannot help you. They will tell you something is buy one get one free and then you look at your bill and you're getting charge for it so nothing was free. They tell you you're getting a $700 credit for trading your old phone and then when you trade it in you only get 350.
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October 2023 by Stephanie Walker
Not happy at all with the customer service at this store. We traded our phone in back in June and never received credit due to the employee losing our phone we brought in. We can't get anyone to help rectify the situation after continually going into the store for resolution. After being long time customers of AT&T, it is very disappointing! 10.23 thanks for the canned response, exactly what I expected nothing!
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October 2023 by Abigail Austin
Andrew was a huge help to us! He was knowledgeable of various promotions, provided excellent customer service, and was spectacularly gracious when tech issues arose.
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October 2023 by Stephanie W.
Very poor service at the Bonneylake AT&T store. We turned in a phone for trade in June and the employee lost or stole our phone. Did not do what they should have and we never received our credit as promised. Have been back to the store multiple times and get no where. They don't care, it's obvious. Do not go to this store let alone AT&T ever!
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October 2023 by Alvin Lugod
Hannah helped me A LOT. She deserves a raise! Great customer service!
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October 2023 by Andrea R.
A shady car salesman perfectly describes this location. I turned in my older iPhone for a $700 credit on a new one during AT&T's last promotional over the summer, and I still haven't seen the credit for the phone on my bill, and their two-for-one Apple watch sale didn't pan out either as I got charged full price for both watches. When I called and inquired about this at the store, we were mocked and belittled. I have been with AT&T since 2004, but I am now actively looking for another provider. I also tried to show up during their regular business hours to find the door locked and the employee sitting in their car in the parking lot playing on their phone. They did not bother to get out of their car and open the store back up when they saw us pull up into the parking lot. Shameful location.
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October 2023 by Sara W.
Can I leave zero stars? These people are super shady salesmen. Never again will I go to this location. Ask for a printout because they promise a lot of savings and I ended up with a giant monthly bill and "It was what I asked for," they said. When I asked for an explanation and for things to be corrected they said it was too late... with a giant, slimy smile of course. I will be leaving AT&T asap.
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September 2023 by Cherry Cola Lola
Exceedingly helpful staff if a bit thin with the inventory on hand. You'll find all the basic phone accessories in stock.
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February 2023 by Svetlana Pilyuhin
Had an Amazing Experience today. Alexis:) was super helpful with our trade ins and helped us to set up our online access. Thank you so much!
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October 2022 by joshua condon
Alexis is great! Every time I have gone in for anything, she has been so helpful. Definitely recommend this store
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September 2022 by Kelly Ashby
This store is never open!! Been there 3x this week & paper sign in door says closed. Called & answering service says they show it open with 2 employees clocked in! Wtf!!
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August 2022 by Charles Dung
Excellent customer service and experts in their fields. Mitchel was accommodating and extremely professional.
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August 2022 by Chris Riser
after 5 different at&t stores. i decided to try this one out to see if the could fix my data problem on my phone. i was extremely happy because my sale associate was the only one out of the 5 stores that actually fixed my problem with my phone. next time i have problems i will be going back to this store again! it was definitely worth the stop.
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August 2022 by Ashley McKean
Went in to sort out a promotional credit problem since i couldnt get anywhere through the 800 number. No customers in the store besides me, so help was quick and friendly. Only 4 stars because my issue wasn't resolved when I left, but it was said that it should be resolved very soon.
