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January 2024 by Scott Anthony
I have been a patron of this store for 7 years. It was Best Tires up until last year. Under Best Tires I was confident when fitting my work truck and four family cars with tires at a fare price, good product, good warranty and superior service. The name on the Building is now Big O Tires, but all else is still a top notch service store. I found out they offer many other automotive services. Greg and the crew at Big O Tires did a great job today. Thank you.
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December 2023 by Roma Petrik
Came in for an alignment after a level kit install, and they quoted me 700$ because they had to move pitman arm, remove tire rod and do some other mechanical work... (head scratcher), so I rescheduled back to Les Schwab and they did for 125 and no issues. Been a customer for years but no more. At least Les Schwab takes care of their customers.
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December 2023 by Drew Jacobs
Purchased brand new tires, spent $1200+ and it took four different service visits over three weeks to have the alignment and balancing done correctly. I was patient and understanding, but I'd avoid this tire shop. Greg (manager) admitted to the mistakes, but it was not a pleasant experience. I should’ve went somewhere else.
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November 2023 by Sean Butler
These guys have the best prices, knowledgeable staff, and good service. My wheels have a delicate painted finish and they've put two sets of tires on for me with no marring at all. The manager Greg knows his product and has taken good care of me whenever I need something. I send everyone their way.
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November 2023 by terry waits
Greg from Big O Tires was able to help get my tires fixed. I had a side wall blow out at a McDonald's Drive thru. Greg used the portions remaining of my Road Hazard Claim prorate the balance and got my car back to me quickly. Greg kept in contact with me to update me during the entire process. My Service was completed in under an hour, maybe 30 minutes. Big O Tires was busy and very accommodating. I'm very pleased with their Service as they even made time to wash and shine all four tires
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November 2023 by Mike Shepherd
Great service! Excellent pricing! Best tire buying experience I have had in years!
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November 2023 by Greg S.
Great crew. Your car is in good hands! Great prices, no-credit needed finance too. Yelp makes you write at least 85 characters.
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September 2023 by JIm Coble
I went in to Big O to have a tire fixed and a rotation and balance. I found out my tires where bad and also had a nail in the side wall. I was given a few options and designed to purchase a new set of tires due to age of tires and not liking the tires on my truck. Found a set and ordered them. I was called when they got them and stopped by after work. They where friendly and and got me in with no appointment. Would recommend the Bonney Lake location to everyone.
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September 2023 by liz syms
I don't hate it, I had to pick a star b4 it allows u to say anything, I never have been inside I just turned around in their parking lot.
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September 2023 by Mitch Eld
Horrible customer service. Miss when it was a good local company that cared about the customer. Now, it's only about the overpriced dollar. They bought out best tire and are now voiding the warranty that people buy. I bought wheels and tires and a 1 year alignment from there to be told by the new manager they will not do business with people that have the type of wheel they sold me. They will sell it but not warranty it even if they took your money for an extended warranty it is fake.... sad day to see a small shop be replaced with such a poor excuse of customer service.
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September 2023 by Andrew B
Friendly staff and good prices, but when my car went in for an alignment the day before I left for a 1800 mile trip it wasn't done until hours after I was expecting it (they did have some valid issues that day though to be fair) but the real complaint was that I left for the trip and my wheel was about 10 degrees left and ended my trip with some new light uneven wear. Took it in for an alignment at my destination and three corners were out of spec.
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September 2023 by Brian Mann
Stopped by today to ask them to fix a problem that was made by another place on my rim. Was greeted and helped by Cameron. Great guy with a great attitude and was quick to help me and get it fixed. Thank you Cameron for the help!
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September 2023 by Gerald Gerald Booth
Feel I have been cheated out of something that should be offered before new tires installed if the old pressure sensors are good ask if you want them replaced
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August 2023 by Mitch E.
Horrible customer service. Miss when it was a good local company that cared about the customer. Now, it's only about the overpriced dollar. They bought out best tire and are now voiding the warranty that people buy. I bought wheels and tires and a 1 year alignment from there to be told by the new manager they will not do business with people that have the type of wheel they sold me. They will sell it but not warranty it even if they took your money for an extended warranty it is fake.... sad day to see a small shop be replaced with such a poor excuse of customer service.
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August 2023 by Pamela Montanez
Feeling deflated? Not me! Just my tires need a little boost in their air-attitude. The best place to help them adjust to their new surroundings. I always get the best service here. Come on in when you're feeling a little low. Big O is the place to go! PCM
