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December 2023 by Bill W.
When you live in a frontier town, that's correct frontier and not rural, it is worth the hour plus drive to get there and do your shopping.The only reason I give it 4 stars and not 5, is because Montana has stupid liquor laws and so Costco cannot sell hard liquor. So, we miss out on all of Kirkland Signature Brand products.
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November 2023 by larry R
I returned a jacket without a receipt and exchanged it for another size. He ran my costco card and he refunded the cost and credited me a costco shop card. He was fast and never missed a beat and was very polite.
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November 2023 by N R
On 11/21/2023 @ about 9:30 pmAn unmarked car pulled up next to my car. The driver (later identified as Jay) did not identify them self as security, was not wearing a Costco badge and never exited the unmarked car. Just yelled at me from outside of my car. The security person rightfully asked why I was there. But, and this is a big but, proceeded in a rude and condescending manner. I had no way to know what this individual wanted and given all the problems with the amount of assaults, carjackings and all the walk up robberies the security individual was totally in the wrong with this behavior. In fact this wrong behavior was not only dangerous to me but also to them self if I had been someone up to something.An assistant manager Jennifer further compounded the issue with bad attitude trying to support the security individual. When I ask for ID from the security individual the assistant manage wanted to know why. I pointed out that Jennifer had ID so should Jay. Jay then showed me a badge but continued with a bad attitude backed up by the manager telling me “you are on private property.”I was picking up an employee from work.I have spoken to several people I know that are members of this Costco who told me that these two people Jay and Jennifer are very inhospitable and argumentative with employees and customers alike (time for retraining on human interactions). This is harassment plane and simple. They two individuals will say that harassment did not take place which a guilty person will always say when caught at it. Not at all friendly and did not make me feel safe.
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November 2023 by Samantha Shurtz
Best Costco that I've ever been to! Lots of variety and new stuff all the time plus fast lanes during check out plus if you go during the week day it's not so busy which I LOVE because I'm disabled.. they even allow my caregiver to shop for me without me there which is great!! They never ask questions on why I'm returning items that I've had for a while they give great customer service and you can tell the employees like their job and are happy to be there and help and happy employees makes for happy customers thank you for being amazing ????? 5 stars all the way!!
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November 2023 by Lacey Pfingsten
Very friendly staff and clean atmosphere the parking lot is clean and the store is always up to par! Love coming here ?
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November 2023 by Justin Ennis
The layout of goods is quite well thought out. The only gripe I have is the check stands are so close together. That you have to actively try not to bump into others while trying to check out with your items. Removing a few check stands may be the answer, just makes for a cramped experience.However I like lots and lots of the product offerings. So other then that keep it up ??
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November 2023 by Jason Paradis
Costco is eternally awesome. The cheap hot dogs and pizza is only the beginning of the awesomeness that is Costco. This particular location is crewed by models. Not sure what they are putting in the water around here, but dang. ?
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November 2023 by kevin olson
I just found this place! Amazing warehouse environment with bulk goods and prices. They even have elderly folks that give you appetizers as you walk around with your giant shopping cart. You can get a hot dog and soda for a buck fitty! That’s just insane! Find yourself some new jeans, grab a giant pack of lobster tails, get some tires and maybe even an industrial size bottle of mayo, why not!
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November 2023 by Patricia Crist
Short lines at checkout went fast. Plenty of roasted chickens for everybody, also got a Mediterranean salad which is delish!! They had fresh hot pizzas that they sell by the checkstand ready to go for 9.95 which is brilliant! Bonney Lake Costco is awesome!!
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October 2023 by Cristina G.
This review is specifically for the food court. Terrible customer service especially from the manager bigger white woman. Went to go in to pick up some pizzas my sister ordered for her daughter's birthday. I show up late and they tell me she must have ordered them at a different location because the never received the order. I place another order for the pizzas and they tell me to come back in an hour because they are backed up. I come back in an hour and the manager comes to the counter and tells me she threw away my pizzas because I was late! I was 10 minutes late. She then proceeds to yell at me (in front of other customers) about having to throw away the pizzas from earlier too. That is the part that pissed me off the most. Why didn't they explain this to me earlier when I tried to get the first order of pizzas? They pretended to never receive the order. Also b.s on throwing away the pizzas just say you resold them and call it a day. Whole thing was handled poorly and I was 2 hours late to my nieces birthday party. Learn how to educate your customers on your policy with out being nasty.
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October 2023 by Agnes. D
In my two years here, I've had smooth experiences at Costco with their employees. However, today (October/1/2023 at 2Pm) is an exception with customer service, particularly with PAIGE. Despite my attempt to explain why I was returning an item, she abruptly interrupted me, saying, "I'm just asking, thank you," in an unpleasant tone. I hope Costco Bonney Lake can provide some guidance on customer interaction.
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September 2023 by eddiesut13
Filet Mignon was tender and delicious. Cooked properly, of course. 100% will buy again. Recommended
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September 2023 by James Gibson
I work for Costco and have my choice of 3 to shop at.Bonney lake by far is my favorite from parking to leaving its the best in my opinion.
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September 2023 by Andreas Hartmann
They one company that has it figured out. From the parking lot to the checkout. Guest service is a number one priority for Costco. Reasonable prices, great products they stand behind, well thought through process knowledgeable team. I can’t praise this company enough. Thank you for providing a great experience.
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September 2023 by Jesse
I purchased iPhones from the Verizon kiosk in Costco in 5/2023 and had the following issues:1) The kiosk was offering a $100 Costco gift card promotion per line upgraded. I upgraded two lines with two new iPhones expecting $200 worth of gift cards within 4-6 weeks. Fast forward to 8/2023, I spoke with the Verizon associate at the kiosk to let them know I never got my gift cards emailed to me. His only response was to check my email (thanks for the tip, I already did that 500 times including junk/spam folders). After being fed up with the kiosk folks, I went directly to the customer service counter at Costco. They told me it was a known issue and handed me a form to contact Verizon. I spoke with a Verizon rep for about 45 minutes only to find out this was solely a Costco promotion, and that they are the only ones who could help. I went back to Costco customer service and told them everything once again and they said they’d follow up with me in 1-2 weeks with an update. It has been over 3 weeks now and I’ve heard nothing.2) I canceled the order the same day of purchase only for it to be shipped anyways (after confirming the cancellation with the kiosk associate in-person). The issue was the kiosk associate not confirming the shipping address with me and it getting shipped to an address I don’t live in.3) One of the phones they sent was a color we didn’t order.4) I never received a box to send my old (trade in) phones back in and the kiosk associate told me there was nothing they could do and that I’d have to contact Verizon directly. I did that, but my 30 day window to return them was approaching and Verizon couldn’t ship the boxes fast enough so I had to go to the South Hill Verizon location who resolved the issue.DO NOT BUY YOUR PHONES AT THIS LOCATION!
