CVS Pharmacy in Bonney Lake is a full-service pharmacy with a team of helpful and experienced pharmacists. The store offers a variety of services, including prescription management, vaccinations for flu and COVID-19, and online options such as refills, delivery, and auto-refill enrollment. Many CVS locations nationwide, including this one, are open 24/7 and feature drive-thru services, making it convenient for customers to pick up their prescriptions quickly. Customers can earn rewards like $50 ExtraBucks for filling prescriptions and getting vaccines, with most prescriptions costing under $10 out-of-pocket. However, recent reviews highlight some challenges at this specific location. Customers express frustration with high staff turnover and inconsistent service, especially regarding medication readiness and communication. There are concerns about long wait times, inaccurate or delayed notifications about prescription availability, and issues with the store’s phone, email, and text systems, which can feel spammy and confusing. Despite these issues, there are positive mentions of individual staff members, notably a pharmacist named Joe, who is praised for his kindness and helpful attitude, even when busy. Customers appreciate his willingness to assist and his friendly approach. Overall, while CVS Pharmacy Bonney Lake provides essential pharmacy services and strives to serve customers well, ongoing staffing and communication issues have impacted the experience. Improvements in service consistency and communication could enhance customer satisfaction.
