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October 2023 by Sheri Momii
We have been with Harborstone for years and they have done 5 of our loans. We recently purchased a new vehicle and the dealership kept trying to get us to go with their lenders but we like who we’ve worked with over the years. She didn’t review our application but she did help out on a form we needed updated before we signed. She got it corrected from the department it came from and we are smooth sailing.I just want to give a shout out to Lorie Waldner of the Bonney Lake Branch! Thank you again!!
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September 2023 by Joan Shaw
I absolutely love Harborstone . I have been a member since 2011. The employees are very professional . Every once I awhile I get greeted by my name wich is very nice . I feel valued and welcome each time I come in ..Keep up the good work Harborstone . I am definitely sticking with you .
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September 2023 by Christine S.
Great banking, great business! We have been extremely satisfied for years now and wouldn't go anywhere else. They have personalized service and are usually staffed appropriately! Probably depends on the branch you go to..... Bonney lake has been exceptional! Thanks for the great service Harborstone!
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June 2023 by Jeph Fandingo
I can't recall the last time an ATM actually worked, please do NOT bank here, it is HORRIBLE.
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June 2023 by LJ S
If you like to speak to humans this is a great place to bank.
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April 2023 by Charity Parr
I went in to add a signer on my account and I sat and waited for over 20 minutes for someone to help me and I was the only customer. I can in another time to get a paper notarized and again had to wait over 20 minutes. The staff are never polite.
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March 2023 by Therese Rockwell
Staff was extremely friendly and helpful with helping me update my info so I could access my account again.
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February 2023 by keith proctor
It was amazing. Knowledgeable and professional. Very professional
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December 2022 by Douglas Donery
The Bonney Lake credit union is the best bank they're just the greatest thank you for all your help. Douglas Donery
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October 2022 by Aaron Smith
We refinanced a vehicle that we moved from another state. They said they'd "handle everything with the state licencing and title". We were told it could take up to 8weeks to get the new registration and plates from the state. Finally on week 10 we called the state DOL to figure out where the plates were. DOL informed us that they never got the title and registration app. Harborstone dropped the ball big time, while my daughter is driving around in an unregistered vehicle. Completely inexcusable lack of service from Harborstone!
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October 2022 by Christopher O'Marrah
They've placed a extended hold on my deposit for 10 business days and I was told by one of their customer service reps through the chatting feature via their app that my next deposit will also be placed on a hold as well since I haven't been banking with them for longer than 30 days. My mother opened her account on approximately April 15th and made a deposit on September 5th (within 30 days) and it was available the next day but they're messing with my money and putting it on a extended hold when I need to pay rent and buy groceries and they refuse to release my check early even though I can provide a official copy of my check to them. Once my check is released on the 17th I'm withdrawing all my money and closing both my accounts.
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May 2022 by Steven Sall
Staff directed me to “a larger financial institution like Chase.” Guess they don’t understand why CUs exist.
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November 2021 by Trisha C.
Closed our account after 15 years due not really getting anything from this credit union, got better rates with other institutes. Closed our account they didn't complete something on their end so ended up with a negative balance on account and of course this institute will kill you on fees. Now can't even get ahold of them to pay and close the account . You will be on the phone for lengthy amount of time if you ever need anything that you have to talk to a person for. good luck go to the next bank.
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January 2021 by Computer Service Center
We highly recommend Harborstone Credit Union. We have our personal and business accounts with them, as well as auto loans and credit cards. They have wonderful customer service in person and on the phone. The online banking is very user friendly and has exceeded our expectations. Thanks Harborstone family.
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January 2021 by Lawni Pastrana
I went to Harborstone to receive an auto loan for my first car, and Victor helped with the process and made it so much easier and provided me with all the information I needed. He was always prompt on answering my phone calls and emails when I had questions or concerns and I was very pleased with my first experience!
