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February 2024 by Judy H.
I had a great experience at Midas in Bonney Lake. Their customer service is excellent. I took my KIA soul in for a new battery and replacement headlights. The manager Chris was polite, friendly and professional. Brandt was the technician who serviced my car. He did a great job and then showed me a couple of things about the car that I hadn’t noticed. He also, was polite and professional. Chris informed me about an open recall out on my car that KIA hadn’t notified me about. He even took the initiative to call the KIA dealer to see if my VIN was affected. (It was)He advised me on what I should do.I truly appreciate this kind of service and I highly recommend Midas in Bonney Lake.
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February 2024 by Morgan Wiseman
Taking my 2 month old to his doctor appointment, my suv began to overheat. I took my suv to Midas and was greeted by Chris. Chris was very pleasant and accommodating. My three year old was provided snacks and toys to occupy him while my vehicle was looked at. The whole team worked hard to make sure my suv was fixed the same day so I could drive home with my kids. Very honest and kind service experience.
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February 2024 by Tom Olsen
I got an appointment for an oil change. Was greeted by Chris when I walked in the door, paperwork was completed quickly and so was the oil change. I also asked about a tire rotation. The mechanic checked all 4 tires including measuring tread, he suggested I wait till next oil change to do it. Appreciated the honesty he could have definitely just done it and taken my money. He told me about a couple maintenance issues to be aware of, Without any pressure to do them. This was my first time in and I will definitely be coming back . Thanks guys for great service!
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January 2024 by Jay Winters
Chris and Luke helped me out with some major issues with my jeep! Chris explained everything I needed and Luke the Lead Tech was extremely thorough and meticulous in his repair. This shop has changed my perception of the Midas brand, premium quality gentlemen!!!! Thank you!
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December 2023 by Timothy S.
Jeremy,Chris and crew were amazing. They got my truck in for a service right away. They performed the service and I was out within an hour. They had coffee and even a free Midas coffee mug. I highly recommend taking your vehicle here for oil changes or other repairs. Thank you Midas Crew and Happy New Year to all. Timothy Surman
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December 2023 by Michael L
Do not ever take your car to this repair shop, the Lakewood Midas on Gravelly lake driver in ******** ** they cost me over $ ******* in repairs on all 3 of my vehicles and did not repair the vehicles, almost destroyed one, the only reason I used this shop was it was within walking distance to my home.I am writing multiple reviews on each of my vehicles, starting with my wife's car her ***** sonic. Her car had an antifreeze leak they changed the thermostat housing $1200.00. Next day still leaking, so took it back they changed more parts $500.00. A few days later still leaking. I found the leak on the Water pump. at another shop. So I contacted the Lakewood shop, and they said they would fix it for free. Well a month later there was a loud rattle noise under the hood, I noticed the pully on the water pump was shaking, so I took it back to the Lakewood shop. 10 minutes late they said fixed the serpintine belt was loose. 3 days later the rattle noise again, I took it to the ******** shop, they showed me the water pump, the berrings on the water pump were siezed and all three bolt holes attaching the pully to the water pump were destroyed. ******** aksed me to take it back to Lakewood, I said no, I have not had any problems with the coolent issues with the car after taking it to the ******** Midas. ****** wont let me write. Next issue same time frame, on the Sonic, engine light, they said it was the catylic converter, so they changed it, $1500.00 guess what it was not the catylitic coverter, I went to another shop and they found it is the small fan on the front of the engine, My Jeep had a leak, the Lakewood shop said front main so they replaced it very expensive, 2 days later still leaking, said it is now the rear main leaking that was going to cost thousands to replace, took it to another shop that was recommended by the ******** Midas and they found it was only the Oil pan gasket that had been leaking the whole time, not the front or rear main.
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December 2023 by Kav Mal
Exceptional service, amazing team of mechanics! They took care of my car issues the same day and got me back on the road! Thanks to Brant for pointing out the little details that needed to be cared for! Definitely would come back
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November 2023 by Roz Francuz-Harris
These folks are awesome! The customer service was excellent. I was super frustrated after going to 3 other service centers to get my daughter’s car battery changed and no one could do it. These folks helped me out.
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November 2023 by Grace Richards
Chris provided exceptional service. Friendly, honest and made it easy to understand what needed to be done to my car. I will certainly be back!
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November 2023 by Amy Richards
Thank you to Chris and his team for taking such great care in your repair work and customer service!! I highly recommend the Bonney Lake location! ??
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September 2023 by Hope Vasquez
Their work, and customer service skills are amazing! It's hard to find a place that will work on your car and explain in detail. Casey is the BEST!
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September 2023 by Travis McKee
Kinda Expensive but they got the job done. KC, an employee, is a great person. All and all I’m glad I didn’t have to do the work. Im back in the road and I think that’s what really matters.
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September 2023 by Tiare Lemay
Kacy was very helpful got me in to remount my hanging muffler a welded up some leaks they found. Thanks Midas! In and out in 1 hourServices: Exhaust
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August 2023 by Shelby Herrmann
Always great service here! They're friendly, timely and thorough. They've always gone above and beyond for me.
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July 2023 by Daniel Geist
Charged twice as much to turn rotors as anybody else out there. Service was slowest it’s ever been for me as I used this place multiple times. Not sure how price can go from $100 one time to $220 the next time for same brand of vehicle.