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February 2024 by Nickki Burbank
Always helpful ind finding the parts I need.
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February 2024 by Melissa K
This O'Reilly location in Bonney Lake is amazing hands down. It has the best customer service. Degan made the experience seamless and great. He assisted with my front car lights and license plate concern. We will never go anywhere else for auto parts. It makes a difference when your employees makes the trip to auto store the best! Thanks!!!
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December 2023 by Jeff Snider
They have made a huge effort to improve the customer experience the last couple of years. I enjoy going in again.
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December 2023 by Toy Hughes
Always has what you are looking for. Never had to return a part because it was "the wrong one".
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November 2023 by David Koch
I had an issue with my vehicle for 2 months. No one could figure it out period. My man Christian spent 5 minutes of his time and fixed the problem without even me asking him! Another guy even came and helped as well! What a group of great guys! The store is awesome
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November 2023 by Liz Cleveland
Awesome customer service! Someone helped me look up the part I needed and got it for me, they were very polite.
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October 2023 by Bree Oduwole
Knowledge could be better. This location could use some training if they provide any. I do not blame the staff. It's not easy having a very broad range on so many manufacturers at once.
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September 2023 by liz syms
Staff can be much better. They acted as tho they were so busy to pull a part down from the shelf said to me they couldn't grab the part I needed bcuz it was busy and they didn't have time, that statement was not true, I arrived to get the part I need, there were 4 associates working , one was just walking back and forth swinging whatever he had in his hand around his finger , there was only 2 customers buying parts, and when I asked for the part I needed the guy who got the part took about 3 steps back where the shelf that hold parts are located and it took all of 3 minutes to find, so to be told they were too busy to stop and look for a part and pull it down from the shelf, was a lie, and besides that is their job, doesn't matter if they have to look for the part and pull it down when I come in to buy something compared to finding the part while I'm on the phone makes no difference, and the computer/cash register shows/locates where the item/part is, indicates exactly where it is located so all the hard work is done for them!! So to lie and be rude is not acceptable, if O'Reilly wants to stay in business then hire adults not kids, adults that take their job seriously and not some snot nose kid walking around swinging a rope on his finger acting as tho he is better then the customer. Like my dad would have said, that kid couldn't find his way out from a wet paper sack. So do better in all areas or lose buisness.
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September 2023 by Mike Toumi
They have excellent service and help out whenever you have a question.
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August 2023 by Matthew DeMoss
They had a hell of a time trying to figure out how to use there own alternator tester. Didn't seem to have an overbearing sense of knowledge amongst there employees!
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August 2023 by Shelley Swetlow
Quick and east stop to get my car essentials.
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July 2023 by Craig Anderson
Helpful staff, glad to go to the back room and get me a part not stocked on the shelf.
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July 2023 by Kristi
The gentleman who helped me here was so patient with me I’m a woman I don’t know what do hickeys are on a car for goodness sake’s he not only discovered what my do hickey was but found the part I needed which of course came in two pieces that each had to be found individually I think he spent 45 minutes with me finding exactly what I needed and he was an absolutely rock star! I highly recommend this location for its outstanding customer service
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July 2023 by Bill “the_beet_farmer”
The parts person was terrible and couldn't even bother to help me look for the part in the store or look it up in their system. He just pointed to the back wall and said it was over there.I looked it up online and showed it was in stock but I couldn't find it. Don't wasteyour time going here they lack the skill of knowing or knowledge of what an auto parts counter persons job is.
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July 2023 by Georgia Warner
The manager Balinda, sold my son the wrong spark plug. Pretty pathetic when a manager can't get the correct spark plug or she's so desperate to make a sell that she will sell the wrong part to a 19yr old kid. When I went in for the correct part the kid at the counter told me they only had 2 in stock but 12 in Sumner I asked for them to be sent to BL for next day pick up, literally 5 times he told me that Sumner was just down the hill. He finally stopped harassing me about going to Sumner to pick it up after I told him that I know where Sumner is I've lived here for 42years and it's my time and gas and I have a truck to fix and dinner to make. And only to discover when I got home he sold me the plug that wasn't gapped. I went to AutoZone and had a much better experience told them about O'Reilly's and they said they get people in there saying the same thing that they have no customer service skills.
