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November 2023 by Andrea Volpato
Vintage location of USPS. Some employees are really nice and helpful some more rude. I wish they were open until 6pm and also that they had the computer to self ship packages (this is the only location that I ever saw that doesn't have that). Also I just came at 12.40 and it was randomly closed
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October 2023 by Jason Albright
This post office sucks for all the other reason listed. Rarely open, mail is mis delivered, phone doesn't get answered, etc. with no end in sight!
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August 2023 by crystal ritter
Extremely rude and unprofessional. Will be filing a formal complaint against their mail carrier. I don't care how short staffed you are. Don't lie about my driveway was un-drivable and that you slid down and couldn't deliver a package. We were outside and you didn't even attempt to.
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August 2023 by Megan Moeller
Closes early without notice frequently leaving you stranded unless you have the time to travel down the hill to Sumner. 3rd time this summer that I’ve rushed to get there before closing only to find out they closed well before normal business hours.
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August 2023 by Heather Skaggs
They randomly close early with no way of warning the public. I get off work at 2 and have not been able to mail my package for a week at this point.
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August 2023 by Alina Kulai
It is very inconvenient when I go out of my route to drop off a package and they are randomly closed at 2 pm on a Friday even though online it says they’re open. With the amount of taxes we pay you’d think they would figure out a better system by now.
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August 2023 by Kris M.
The short bald guy who was rude to my young daughters today who came in with a question about an international package. Try being nicer. You didn't need to be rude to her and tell her and I quote "you need to fill out this form quickly because we close in 4 minutes or freakin take it to another post office". What's wrong with you? Why do you need to talk to her like that!? It's 11:50am on a Friday. A grown man telling a young girl to "freakin" take something somewhere else because he's closing hours early. She was nothing but nice and had a simple question. Chill out dude! Not her fault your short staffed and closing 5 hours earlier than your posted business hours. And why use the word "freakin" at her? Like she's doing something wrong? Classless!
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August 2023 by Wentra W.
Do your job, please. I have been waiting for a package to be delivered to me in Longview, WA. The package tracking has shown that my package from Kole jax jewelry has been sitting in the Bonney Lake post office for two weeks. Why??? Please send my package and stop holding it! I tried to call them many times and they will not answer their phone. The USPS will not help me because it is not showing the package as lost. Do I have to drive over 100 miles to demand my package???? This is ridiculous. Do your job!!!
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July 2023 by Alice Hart
Shortage of staff for Bonney Lake PO is evident but website hours state you are open when you are not. Need to increase postal workers pay ~ they get paid better working at other places such as Panda Express where they have wages posted on building. Your hiring process is outdated as well as application process. Citizens of Bonney Lake's population size and expensive homes should not have to go to other cities for service. Management of this store needs to update. I'm 74 and have better online skills than this business. Your situation will not change until management changes.
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July 2023 by Rob Bisom
These guys are never open! They put stuff in the P.O. box late and they always close early. When they are there, they are very nice, but honestly they’re understaffed and have been understaffed for almost a year. It’s really ridiculous considering it’s the only USPS in Bonney Lake.
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June 2023 by Peterson3
It is never open. At least if you are closed, post the hours online or put a sign out. Not worth it to ever even go waste time going to this USPS.
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June 2023 by Dana Farrell
PSA: They will be closing every day at NOON because of short staffing. They don't have someone to work a later shift. So plan on going to Sumner if it's past 11:30 just to be safe!It's hard to give them an actual review because it's a government entity, but maybe some lower reviews will eventually attract the attention that this post office needs.The staff has always been polite, hence the three stars and not 1. It's not their fault they're under staffed. They literally have no power in the hiring process. Hopefully someone higher up actually reads this and tries to get someone to fill the slot!
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June 2023 by Spring
Im expecting an overnight package. For some reason it wasn’t left in my mail box so I went to pick it up today. I called and was hung up on.So I went to pick up my package and to my surprise, the post office is closed.Who does that?Update: my initial delivery was for Friday. It’s now Sunday. Still no package despite what I’ve requested online.
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June 2023 by Susan Kendall Morais
I really like the people who work here, but lately the post office has been closing every day at noon! I am a reseller and have done my best to stay loyal to and support our government institution, the good old us mail. But my regular work is late night and I rarely make it out in the am. So the post office here in my town is basically now closed to me and my on line sales. I am forced to drive to another town to ship my packages. But hey, on the upside. I've discovered pirate ship and save 100's by using this on line resource instead of usps. But usps is still the best deal for fist class packages. Please open the store again! Or at the very least change you store schedule online. Here I am at the post office again. It's 1:48 on a Monday afternoon, 5/29. The closed early sign is up again! No way ti fund out ahead of time if they will be open, or not! I'll have to drive to Buckley again to drop my parcels. Bonney lake, population 22,848, Buckley population 5,321. Why is this happening!? ?
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May 2023 by Walt Ottenad
Now is almost never open and far too small drop bins mean you can't even drop off packages. Shame on whoever runs this Post Office.
