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November 2023 by Rick Grimes
I scheduled an oil change for my car last week. Show up this morning only to be told they don't have my oil filter. What a waste of time, what's the point of scheduling if your not going to prepare for my oil change? Frustrating and disappointing. Did I mention it was a waste of time!?
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November 2023 by Chris Reynolds
Excellent service. Went above and beyond. Excellent experience at the Bonney Lake auto center. I will use this location from now on.
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September 2023 by Anthony Toto
These guys are pretty great. Been here twice for tires and an oil change, no complaints.
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September 2023 by Tim Koetje
I waited 3 hours to have my own tires put on my own rims that I brought in and I had an appointment.
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September 2023 by a Seattle
This is for the Bonney Lake location only. The tire manager is a creep towards women. Degrading and deserves to be investigated.
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July 2023 by Airiel hopper
The team members didn’t bother to greet me or tell me where I should park my car to serviced. It wasn’t just myself but every customer that came into the auto center was met with poor customer service and a lack of communication. On my receipt it says that I declined to get my fluids checked as well as a windshield cleaning and a vacuum, no one ever asked me I actually needed those things done. When I asked questions about the types of oil I was met with absolute incompetence. I don’t expect someone to know everything but it seems as if everyone was confused.
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July 2023 by Carly Coynor
Super disappointed and will never ever recommend anyone to ever come here!!!We came here for an oil change it was 3:13pm told him we wanted the very best service and everything done and he said ok no problem and took our information and told us we would get a text when it was done…. Well we get a text that it’s done and as my boyfriend was paying for it the guy told him we didn’t check the air filter or anything because it’s like a 45 min job and I’m not having my guys do it…. Like what???? They weren’t even busy at all there was no other cars there but my boyfriends and they don’t close until 7pm??? After looking at the paperwork of what they check 4 items on the paperwork say we declined to have them check it and we never declined anything!!!I WILL NEVER EVER GO HERE AGAIN!!!!Service: Oil change
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May 2023 by Anonymous
Unprofessional workers and low quality maintenance. Paid for tire balance service and the car drove worse than before.Service: Tires
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April 2023 by Chris Berg
Check their work, found my oil cap sitting on the fuse box, thankfully I checked beforehandService: Oil change
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February 2023 by Dmitry Ignatev
I have paid for the life-time tires rotation and balance. They did rotation but never did the balancing (no weights on the tires).Now I have to spend time to go back to make job done.TC# 47996485709843210077
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January 2023 by Dmitry “THANOS”
I have paid for the life-time tires rotation and balance. They did rotation but never did the balancing (no weights on the tires).Now I have to spend time to go back to make job done.TC# 47996485709843210077
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January 2023 by Trey
On 12/3 I ordered 4 new tires and scheduled an installation service for 12/10. They cancelled the appointment because the tires were delayed two days. No follow up to reschedule me. I thought I scheduled again online but you can only schedule when you've paid for more tires. So i called and the guy said "come in at 7am on Sunday, and we'll be able to install them." This was already 12/18, two weeks after I bought the tires and one week after they arrived. I showed up Sunday morning and they said I needed an appointment and that they were booked out another few days. So I took the tires and will have them installed somewhere else. Terrible customer service, no follow through. I hope the store is able to get more staff for their department, they are understaffed and I'm sure they're overworked and underpaid. It definitely seems like they are.Services: Tire rotations
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December 2022 by Trey Wood
On 12/3 I ordered 4 new tires and scheduled an installation service for 12/10. They cancelled the appointment because the tires were delayed two days. No follow up to reschedule me. I thought I scheduled again online but you can only schedule when you've paid for more tires. So i called and the guy said "come in at 7am on Sunday, and we'll be able to install them." This was already 12/18, two weeks after I bought the tires and one week after they arrived. I showed up Sunday morning and they said I needed an appointment and that they were booked out another few days. So I took the tires and will have them installed somewhere else. Terrible customer service, no follow through. I hope the store is able to get more staff for their department, they are understaffed and I'm sure they're overworked and underpaid. It definitely seems like they are.Services: Auto tire replacement
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December 2022 by Hindu Ken
Service was great, the service technician let me know the issues I was having with my car.
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October 2022 by Patty Stone
Good prices, went above and beyond for us