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April 2024 by Lindsey M.
I walked into the store at 6 PM on Friday night. The two girls inside the store never acknowledged me. One was counting the till (they close at seven) and one was sitting on the bench in the window beside the mannequin. They chitchatted as I looked around the store and found a couple of items that I wanted to buy. I took took them up to the register and sat them in front of the girl who was now done counting the till, but leaning on it and talking to the girl in the window. She turned to see me standing there, but never acknowledged me and went right back to her conversation. I waited politely for her to finish but after standing there for a minute or two, she never acknowledged me again. I walked out without buying anything.
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January 2024 by Pam
The customer service is excellent. Alexa was patient, kind and helpful. On another visit, Adrian helped me. He was personable, patient and knowledgeable. Also, Kat is the best!
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December 2023 by Paul V.
Thought about replacing my work shoes, and boy was it a wise decision pick a pair in Brooks Outlet. I was informed that this is the only Brooks outlet across the nation which made is more special. The employees were really helpful and I was able to find my shoes. To put it in perspective, Brooks is not as cushy as Hoka or On. But it is sufficient enough not to have any foot pain from hours of walking. What is great and above and beyond any shoes I've is its excellent heel lock. My heels are absolutely locked on so this shoes feels nimble. When in Bothel, I implore you to check out Brooks Outlet for your next pair of shoes.
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November 2023 by Rajiv Sharma
Excellent customer service. Sales personnel are warm and friendly. Customer concerns are resolved to the best of their satisfaction.
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October 2023 by Mike van der Linden
Awesome customer service! When I came in Adrian helped me with everything I needed, was very accommodating, and had great recommendations. Was super personable, and was genuinely very positive. Five stars!
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September 2023 by Thomas B.
If you know what you are looking for, this is a good place to shop, but I didn't have one person ask if I needed help. I had to chase someone down to pay for my shoes.
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September 2023 by Bob B.
There were a lot of Brooks, but, few were in my wide size. I didn't find what I needed which I found peculiar at a Brooks specialty store. The staff were an odd lot. At one point I witnessed a young salesman mocking an elderly customer that just left. Probably a great place to find normal sized Brooks at reasonable prices. Very rude staff on the day I went.
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September 2023 by Jennifer K.
Daughter needed some new running shoes for cross country, so made the trek to the outlet. The girl who helped us looked pretty young, but she really knew her shoes and was a runner herself. She helped us narrow it down to the best fit for my daughter, and she absolutely loves her shoes. She also helped us pick out a great sports bra for her and was really knowledgeable and great to work with. Love that they have educated staff working here and I will definitely be back.
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August 2023 by Joy Orona
Knowledgeable staff. Good values ($50 off for previous year's model).
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August 2023 by Diane Morrison
A co-worker recommended the Brooks Outlet for great selection and service. This store did not let me down. I was looking for footwear in particular, because I'm on my feet for work about 80% of the time. Ask for Megan. She analyzed my gait and was able to make a determination on the type of footwear I require. She was awesome; patient, professional, and super kind. Not a pushy sales person.... only interested in what is going to work for you. Wow! I highly recommend the Books Outlet and Megan ?.
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August 2023 by Twyla Morales
The staff here are amazing! So very patient and helpful. They helped me find the perfect fit and shoe, even though my preferred color isn't in stock. They advised me to order them online and I did. I will definitely be back!
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August 2023 by Nicole Ure
Started working out and realized my old shoes were a size too small! My trainer recommended this place and he wasn’t wrong! Was treated with friendly service and they watched me walk to make sure they got the right shoe for me. The lady who worked with me was really helpful and I was in and out in 20 minutes. Shoes cost around $80 which was expected.
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August 2023 by Michele Abernathy
Always great customer service. Polite, knowledgeable, you just don't get that anymore in retail.Nice to know it still exists out there! We'll be back.
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July 2023 by Bobby Ball
Staff is always helpful in figuring out your walk/run style and recommending the perfect shoe for your feet. Knowledgeable on every shoe they recommend and are not pushy or try to make a sale. I will keep buying from here and recommending this place to others.
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April 2023 by Uber cibbis
Did not feel like much of an "outlet" store as pricing for products was the same or slightly more expensive than other online shops. It was rather busy when I visited, but the staff was very friendly and was doing their best to try and assist everyone.
