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December 2023 by Tayvin T
Took the shop several visits to get the car back to me in a good condition. This cost me lost work and inconvenience with juggling rental cars. The staff was unapologetic for the low quality parts and poor work used in my repair. They left scratches on my new painted fender, sander/buffer marks on a panel that wasn't part of the repair, and didn't adjust the panel gaps or remove tape marks before trying to return the car to me. Overall a very bad experience and I won't be returning for future repairs.
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December 2023 by Someguy
Inspection and estimate was laughable. Big red flag ?Had my car inspected here a few weeks ago and all they did was walk around the car and take pictures with a low quality point and shoot camera. A mechanic never looked at the vehicle. Didn’t even look under the car at the frame or take any measurements. Said they’d just replace the whole part, and I believe base on the estimate they use recycled parts… Which I’m all for if I was doing this myself but not a professional repair. As someone who’s worked on cars (and any good mechanic would tell you) you can’t tell from a couple low quality pictures. To top it all off they didn’t even get the model/trim of the vehicle correct. By far not a service worth the almost $500 price tag for only a few minutes of lazy work. Get an estimate elsewhere, waste of money and time. Speed does not mean quality.
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December 2023 by Stephanie Marshall
Carstar did an amazing job repairing my rear bumper, and were so fast! I also really appreciated all of the updates. I highly recommend their services!Services: Painting
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October 2023 by April Keli
The team took such great care of my car. I was rolling around with the damaged rear quarter panel, stressed about the cost and time of repair. I decided to follow through with getting the car repaired through insurance. The body work they did was immaculate, my car looks like nothing ever happened. They called weekly with updates, which I was wasn’t expecting but became excited for. On pick up, I found they had also cleaned the inside of the car! Omg! I cried the whole way home from happiness. Thank you so much, I appreciate the hard work and care everyone contributed to restoring my car. I will summit Mt Rainier and tell all of Washington to have their repairs done here.
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October 2023 by Dave McLane
Car looks great after left side doors damaged in a minor t-bone accident. Staff was very communicative about the process. Would user Carstar Bothell again.Services: Painting
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October 2023 by Stephanie Almeida
Truly terrific job by CARSTAR - They got my car looking brand new after an accident a couple of months ago. So grateful for their kindness and efforts.Services: Painting
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July 2023 by Mary McDaniel
CARSTAR was wonderful and very communicative throughout the entire process. I received updated calls every week….and they were spot on meeting deadlines. I highly recommend CARSTAR Bothell Auto Rebuild. Mary/ErikService: Body & Trim
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July 2023 by J N
The repair itself was great, but they were 3 days late with the estimated finish time. What I’m unhappy about is they left dirty scuffs/dirt marks that I can’t even scrub out on my car seats and leather dash. My car is only year old, and I can’t even wash away the scuffs/dirt stains on my car seats and dash.
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July 2023 by Bonnie Lee Burris
Our Jeep was hit by a Tesla on my granddaughters first day of driving…not her fault. When we found out that it might not be able to be repaired until November or December we were very concerned! Our granddaughter really needed the Jeep so she could practice and learn to drive safely. Everyone at this Carstar location went above and beyond to help us get the Jeep repaired and back on the road quickly!! Accident happened on 6/18 and we got the Jeep back 7/19…absolutely amazed!!! Their work is over the top…extreme excellence all the way!!! I felt like they treated my Jeep as if it was one of their personal vehicles…I couldn’t have asked for or received better customer service or repairs!!!! Always keeping in touch with me and letting me know how things were going…then when it was ready for me to pick up…let’s just say that my Jeep was restored beautifully!!! I’m so happy with everything!!!! Thank you to everyone at Carstar for going the super extra mile…showing so much kindness and compassion…and for all of your absolutely amazing work that you did for us!!! As my granddaughter says…grandma they are magical look how good this is…it doesn’t even look or feel like it was ever in an accident!! Would highly recommend this Carstar to anyone that needs work done no matter how long the wait is…it’s worth the wait!!!!! Y’ALL ROCK!!!!!!!???Services: Steering & suspension repair
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June 2023 by Avery Choate
Had a really bad experience with a shop before this, so I went to carstar instead. They were so fast and my car looks great! They even vacuumed the inside. Would highly recommend!!Service: Body & Trim
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June 2023 by Tom Swartz
Good work. Nice finish. Due to circumstances they weren't able to finish by the predicted time. Jofrey was great to work with.Service: Painting
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May 2023 by Justin Nikki
Friendly, efficient and quick! They did a great job fixing my car and were a pleasure to deal with. I would definitely recommend their services!
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April 2023 by Joe Lavin
Terrible experience with my daughter's car here and poor communication. The work was fine overall but they fixed parts of the car even though the car did not run after they were done. I don't believe they got authorization for that, but they wouldn't reply to my emails or discuss it in the phone.
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April 2023 by M N
Got rear-ended and had my car repaired here. The team at Carstar was friendly, helpful, really quick, and (unlike some auto-shops) they kept me updated me at each step of the process. They met their (fast) time estimate and my car looks great.They also arranged for the rental car company to pick me up at Carstar which was very handy.Couldn't have been a better experience. Highly recommended.Service: Body & Trim
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March 2023 by Meg Venema
I have used CarStar twice in the last 4 years, both times for accidents where I was the middle car of 3, so front and rear damage. Each time I took in my battered car and came back with one that looked like new. No problems, always kept me up to date. Took a lot longer to get in this time and for parts to arrive, but that's par for the course right now. I was willing to wait so I could have my car repaired here.Services: Body & Trim
