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March 2024 by Josh P.
Garbage. "I'll have our best guy do it" THIS IS THE BEST YOU GOT? Supposedly the assistant manager mounted this... you're joking right? This is the craftsmanship you offer? These guys don't know how to do simple tasks and I will never come back. This is my 4th issue in a row with them. I had these tires mounted months ago(on new wheels), 1 of 4 wheels had the paint taken off, I only noticed when I got home...months later the new valve stems installed on 1 wheel is leaking due to loose nut on backside...I take it back for a simple dismount, valve stem fix, and remount...but they can't even do that. It's just pathetic, zero workmanship, no respect for people's stuff. When I show up and I mention multiple times to not scuff/scratch my wheels...you should probably take the extra time to do it right. I show up with the wheels; spotless. Off car, ready to go. I cleaned them thoroughly...they're basically flawless besides one rock chip. They do the job and use pliers ON my threads for the valve stem and manage to scuff/ruin the lip on the rework...when I show up none of the rubber markings or tire soap is wiped off, I wipe it off, paint missing, what're we doing here?...not to mention why is the valve stem outrageously tight, cracking the seal...who knows how long it will last at that point. These were brand new. While I did manage to file a claim I doubt anything will happen. This shop sucks, straight up. I had to delete a previous negative review to post this. The workers don't care. Point blank. I'm lost for words. You can't paint match/blend "Eternal blue" by Rays...can you get close? Sure, but these wheels were basically new, I'm not going for "close"... I'm not going to allow to have a shop attempt to blend one of my wheels or respray. Doesn't matter if you have $200-10,000 wheels. I wouldn't trust this shop. It's a shame I used them in the first place. TAKE PICTURES OF YOUR WHEELS PRIOR. If you have to use these guys. Otherwise, use someone else. It's bad, I could write another 7 paragraphs about this shop. But I'm done, just outright done with these guys. I wouldn't even take a fleet vehicle here. I've wasted countless hours here, DO BETTER.
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March 2024 by Rigo Mendez Petris
Great customer service from start to finish. I had an unscheduled tire fix and it was taken care of fast. Thank you!
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February 2024 by Kevin King
Great customer service and really good tires!
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February 2024 by steven huang
Service is not pleasant, they acted polite but they are absolutely doesn't care and not intent to help on your problems
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February 2024 by Jeff Lanham (Papadog1999)
Quick and easy. Very helpful.
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February 2024 by В В
Very dishonorable place. Just today my son went to shop with nail in the tire. They tell him, they can’t fix it, while he was driving back home, tire blew. Good thing it was not on a highway or it could have been bad seen. I called the shop and spoke to Ian to talk about this, he completely dismissed me and said will charge full price for the service because it is not their problem. I did all my car services there, but no longer will go there because of this incident.
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February 2024 by Friendly Bigfoot
It's a discount tire. The prices are low. The employees are young but always professional. Thanks for the good work.
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February 2024 by Patrick
The employees were super helpful and nice. I had an appointment and they got me right in. It took 10 minutes longer than they had quoted me and they apologized. I thought they were joking. I will go to discount tire for future tires hands down.
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February 2024 by Randy Holmberg
The folks at my local Discount tire store were super helpful. I had a piece of broken chain stuck in one of my tires and they were able to get me in quickly with no appointment and get me back on the road.
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February 2024 by Brenda Winkowski
Free tire pressure check light why pay the tire air machines
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January 2024 by Steve W.
Went in to get a tire fixed in Bothell, WA. They fixed the wrong one. I embarrassed them after showing them. When they fixed the correct tire, after waiting ANOTHER 40 mins, they retaliated by putting the black wall inside and, the one and only tire with raised letters on the outside. The steel belts in the radial tire will be reversed, causing belt separation. They were mad about working after 6pm so took it out on me. I noticed a poster on their wall about Integrity. Pretty ironic that when you catch them at a bad time, Integrity goes out the window. You'll wait FOREVER to have you tire pressure checked for free. They have junk charges on the bill that should be illegal, but that's how they operate, NOT transparent or honest.
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January 2024 by James Lee
The reviews here are high for good reason. The service was the fastest I've received. The staff were friendly, efficient, and very skilled. Definitely recommend this place over anywhere else.
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December 2023 by D Walker
Unscheduled tire replacement after road trip tire issues. Opted for 5 new slightly larger All-Terrain tires. Carson and Brenden double-teamed my Subaru and got me back on the road ahead of schedule. They both provided extra customer service, assisting with squeezing in the larger spare into its compartment. Thanks guys!
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December 2023 by AMBER ZHAO
I am writing to express my disappointment with the service I received at the establishment on 12/15/2023. On this day, I visited the Bothell location for a tire rotation and to address concerns regarding my vehicle's tires.I initially visited the store in good faith as a returning customer after having purchased and replaced two rear tires in June. Upon arriving at Bothell, I inquired about the waiting time for a tire rotation with air check and asked if it was possible to change my front tires. Despite not having made an appointment, I was informed that the service would be completed by 2-3pm. Relying on this information, I decided to proceed with changing the front tires, rotation, and aircheck.However, the actual waiting time far exceeded the estimated completion time. I arrived at the store at 11 am but ended up waiting until 5 pm, which significantly inconvenienced me. Moreover, when I expressed my concerns about the delay, the attitude of the staff towards my complaint was unsatisfactory and unprofessional.To compound these issues, upon receiving my vehicle, I discovered that it had been parked in the CVS parking lot across the road, despite being assured it would be in the Discount Tire parking lot. This caused unnecessary confusion and wasted more of my time.Regrettably, the problems did not end there. After departing from the store and inspecting my vehicle, I found that the promised tire rotation and air check had not been performed as requested. On December 16th, I took the initiative to double-check my tire condition personally to ensure that the agreed-upon rotation and air check had not been completed. This raises doubts about whether the front tire replacement was completed at all, given the negligence regarding the additional services agreed upon.This experience has left me deeply dissatisfied with the level of service and professionalism demonstrated by the team at Bothell.
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November 2023 by Renee Cook
Yet again why I continue to return to Discount tires. Shout out to Kevin for being awesome, running on time for my appointment, friendly, helpful and I know y'all are busy this time of year. All the reasons I've been a loyal customer for 20 years. I appreciate you all.