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February 2024 by David Camps
Had an initial bad experience with them. Returned for another rentalAnd was great. Great car, clean, smooth process. Nice and professional staff.
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February 2024 by Blake W.
I made an online reservation for a 2 day car rental. I received an email confirming my reservation. The morning I was going to pick up they called and said they did not have any cars, but might in a couple hours. They said they would call back but never did. I took the bus and made a new reservation for a 1 day rental. I decided to try again and made a new Reservation. I got an email confirmation. I even called the day before just to confirm they actually would have one waiting for me. They said, absolutely. The morning of, I showed up and they said, "sorry but we don't have a car available." What? That's the whole point of the reservation. They had another car that needed an oil change and was being serviced. After 1/2 hour wait they made it available to me. Ok. Not the economy car I reserved, but a bigger one. Whatever. Word of advice, done trust the "confirmation" from Enterprise. It's auto generated bs.
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February 2024 by Vera Cervantes
Best car rental service I ever had so far, timely, courteous, attention to detail. I must say Jayden can sure multi task!!
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January 2024 by Ashley Adams
Second time I’ve rented a car here and everybody is very nice and professional
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January 2024 by bernadette gilson
Great staff. But the cars are beat up with high mileage.
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December 2023 by Farah H.
We came from san jose to Washington for a visit for the holiday. We rent a car from this location and we took a car for a drive to our place a day after but as swoon as we put a defense on in immediate time the front window of the cars got a big crack starting from the bottom all the way more than 1/2 way. We were hesitant to drive the car back from Christmas light at the park our family we were thinking it might break and glass might come to our face during the drive back home. That event runner our next day event and missed it because we were not comfortable driving a car with broken windshield. We were trying to call the branch but you guys were closed in Sunday so strewing out over the entire situation and who should we call to come and fix it we have my other son-in-law look up for and find out that Kirkland branch were open so my other son-in-law call the branch and they were open and those process takes about hours and we finally changed the car and he gave us $110 discount for the inconvenience but some times inconvenience will running your entire plan especially when you are from different stat so we decided not to go out and stay home and the new car never being used and all it was a horrible memory of it. When we returned the the car in the day off returning gentleman Ben asked hope everything work out after that bad luck and I asked him if I can express my opinion in regards of the entire situation and that was then Ben gave us the full amount back and that created the environment that wow! Someone actually understood and have an emotional feeling for our family and trip here to Settle. Ben action makes it all different. That small gesture made us all happy and we were never forgotten his kindness and understanding and professionalism. I like to say his actions was above and beyond and he is a keeper! I would like to thanks Ben from all of our families from San Jose to Seattle!
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December 2023 by Aubrie S.
In October I was in an accident caused by another driver and my insurance provided a rental car through enterprise. I was flustered when I went into the office but was immediately greeted by 2 kind employees - one of them being Jhayden. He was kind and was able to provide me with a car I was thinking about purchasing. He went out of his way to make the entire interaction easy and seamless. Went at the end of the day and he didn't rush me with any questions I had. Will use this enterprise in the future again.
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December 2023 by Helen T
I would highly recommend this neighborhood car rental company. I had to get a rental car while my car was being repaired. Enterprise took care of all the paperwork, picked me up and dropped me off. Everyone at the Bothell branch was extremely professional, courteous, and efficient. Overall, it was a great experience, and I wouldn’t hesitate to rent from them again.
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November 2023 by Neil Ledford
Great service.We had a late afternoon request. The guys were able to facilitate our rental and even provided a veteran discount!
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November 2023 by Retta Taffesse
Ben and his Team are super friendly and helpful during my rental needs? I can’t thank enough Ben & his Team for their outstanding customer services.
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November 2023 by Drone Pilot Contractors
Very friendly staff who had the vehicle we had selected there and ready to go!
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September 2023 by Sasha Impastato
A very convenient place to rent a car. Very personalized service. I highly recommend it compared to any of the other rental car services who routinely overbook at the airport.
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September 2023 by Di Wu
Ben and the team are super friendly and helpful. Car was well maintained and cleaned, very good experience!
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August 2023 by Lindsey E.
Needed a rental when a car for a few weeks after an accident. Ben and Jayden were absolutely wonderful and made my experience amazing . Also I really liked the Toyota I received it was a very nice car. Thank you soo much !!
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August 2023 by Amy Bourgeois
Ben was friendly and helpful. I changed my mind on what car to rent and I didn't feel like it was an inconvenience. All other staff were great when helping me through the process. My go to place to rent from when needed.
