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June 2021 by Jacquie Lewis
Great help with blinds
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October 2020 by Michael L.
This place is pathetic. Wait in lane 6 only for the cashier to tell me to go to lane 4. Wait in lane 4 only for the cashier to close and tell me and the 5 other people to go to self checkout. Look at self checkout, 20 people waiting in line. Thanks for wasting everybody damn time
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July 2020 by Jennifer L.
According to their internal emails, Home Depot has decided not to enforce the mask requirement for customers in their stores. Until they decide to abide by the law, we will be shopping elsewhere.If you like mask-free shopping, this is the place for you.
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June 2020 by Amy B.
Wearing a mask is state law, but Home Depot doesn't believe that makes it a requirement. They hand people masks when they walk in, but have no issue checking them out maskless after patrons simply pocket them and put others' lives at risk.
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June 2020 by Robert K.
One more reason to buy from Amazon!On May 31, 2020, I placed an online order for item 1000996888 - 4.5 ft. H x 3.5 ft. W White Vinyl Privacy Corner Accent Fence Panel Kit. Delivery was scheduled for June 17, 2020 which is a ridiculous interval in day and age. Almost immediately upon placing the order, the order status indicated the item cannot be cancelled. Today I received an email indicating the order will not arrive as scheduled and there was no projected delivery date.I attempted to contact Home Depot customer service. After several minutes of navigating menus, I was told the wait time will be more than 30 minutes to speak with a representative. This is exceptionally poor customer service. My advice is do not make online purchases from Home Depot. If they don't have it at the store, go elsewhere.As much as I hate to promote Amazon, they usually meet their delivery schedule and their customer service is easy to reach and informative.
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May 2020 by Eva M.
Home Depot are fairly consistent across different stores. They tend to provide much of our home repair needs. Their layouts tend to be the same, so that is convenient to find things since it is never so easy to locate help. Repair stores are one of the few places open during the COVID-19 shutdown. Like many others, we have projects to do around the house and needed supplies. This HD was one of the first places we had gone when the 6 feet rule was instituted. We were pleasantly surprised to see staff outside manage people count/flow via walkie-talkies at the enter and exit doors. (All other entrances are blocked including gardening.) The entrance had 6 feet wait markers. Alas, there are many more customers in line than there are markers as the lines grew long. Once you're inside, I found it to be one of the better shopping experiences ever in HD. There were much, much fewer people then the normal weekend. It was also easier to find someone to help find things. So there is a bonus to waiting outside after all.
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May 2020 by Becca K.
I am writing this review for my dad who visited this store today 5/12/2020. My dad is a contractor and works hard to make ends meeting especially during this pandemic. He was in the contractor line (as he has been most days of the week) to buy supplies. The supervisor (Sig Richardson) was letting a bunch of contractor into the store but decides to stop my dad for no apparent reason. He asks to see his contractor ID number which my dad gives him right away, he's given this number before. The supervisor then tells him this is incorrect and starts to yell at him and prevent him from entering in through the contractor line. Mind you, my dad has given this number before with no trouble. This supervisor was letting many others in without checking their IDs. Somehow he decides to stop my dad but not anyone else? Its hard not to assume it's because my dad is Asian and that the supervisor was being racist. In this time of pandemic, this is the last thing my dad should have to deal with when he is literally just trying to make a living. Shame on you.
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May 2020 by Nickolai C.
I placed an order for pick up on Saturday around noon. Didn't get anything by Sunday afternoon so I called.First call: "thanks for calling, please hold" *hangs up on me*Second/third/fourth call: bouncing around to people who pick up because customer service won't pick upOn the fifth or sixth call, calls were tried a little while after the previous, I get someone. I ask them how long it takes until items are ready for pick up since I haven't got a notification in over twenty four hours. They tell me the store isn't busy and to come in thinking I'm asking how busy their store is overall. I say no I'm waiting on my order notification. They ask for my order number and tell me "oh your order isn't ready yet". Well I figured that. That wasn't what I was asking. I was asking for a timeframe. She then proceeds to flip the script and say how busy they are after just telling me they're not busy...Anyways, it's 48 hours later and I have yet to receive an update on my order. I wish I could have something nice to say about Home Depot besides the prices are decent.
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April 2020 by Adam N A.
Home Depot uses to deliver appliancesEvents:1. Knock on door2. Greetings, one delivery person wears boots before entering.3. Goes up to see where w/d are to be placed comes back down and leaves4. They complete the move (refused to wear masks although I told them my wife is pregnant)5. After they leave, my wife comes out and we notice the black marks on carpets which form the trail of where they transported both w/d. 6. Then after following trail to w/d room, we notice the doorway metal flooring transition strips that is in between the carpet and the w/d room floor dented (see picture). they seem to have a pattern of bad behavior:
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April 2020 by Varun G.
I like Home Depot and employees are helpful in this store. However, it's hard to find stuff easily. I wanted to get a wrench for a specific task and it was hard to find it. I wish there was a search facility within the store that was accessible to the customer
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April 2020 by Sally Parker
Thank you for your consideration for our health during the Covid 19 outbreak. However, after waiting in line for 10 minutes to enter your store, I went to buy gardening supplies and was bluntly told by your associate I had to pay for the items I chose from inside the store before she let me go shop for items outside the garden dept walls. Then once I chose the items outside I had to get back in the entrance line and wait again to pay. Would've been very helpful to know that when I first arrived. You would think since you have very few customers inside and employees standing around with no one to help, there might be someone who could stand outside the garden dept and monitor your customers or spread the news of your inefficient process prior to wasting our time. Too much trouble to try to buy anything, I left.
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February 2020 by Casey M.
I placed an online order for over $1000 worth of lumber. I tried to take $70 of the order back to this Home Depot and the manager refused to take it because she didn't want to restock the perfectly good, never been used, lumber. I called the customer service hotline and they said unfortunately it is up to her if she wants to return it or not and to maybe go back when another manager is working...a horrible system to say the least. She was just being lazy. Go to the Redmond store.
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January 2020 by Peggy Sue Gamache
Nice store and helpful service.
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December 2019 by Noel M.
Every time I come here, everyone is super friendly and helpful! The staff is great at reading body language and knows when to ask if you need help or to let you do your thing.
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October 2019 by Luke D.
Crap policies and crap service. Dont give a damn about doing good business or what is right. They did an awesome job of making a lowes customer for life!
