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March 2024 by Dongyon Kang
We often go to this location on Saturday at 10AM when they’re supposed to open and many times they do not open at 10AM without any sign or notice so we come home empty handed.
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February 2024 by David Fortygin
First time trying PotBelly and....My wife got the Avo Turkey and I got the Wreck with Vinigrette on the side. Both orders were messed up. Her sandwich had no avocado, and the lady asked me if I want vinigrette on the sandwich or on the side and I answered on the side. Unfortunately it didn't make it into the bag :/They were rushed. Definitely understaffed and because of that they messed up both our sandwiches. I will update the review depending on what management will do about this.
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February 2024 by David F.
First time trying PotBelly and.... My wife got the Avo Turkey and I got the Wreck with Vinigrette on the side. Both orders were messed up. Her sandwich had no avocado, and the lady asked me if I want vinigrette on the sandwich or on the side and I answered on the side. Unfortunately it didn't make it into the bag :/ They were rushed. Definitely understaffed and because of that they messed up both our sandwiches. I will update the review depending on what management will do about this.
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January 2024 by Drew Daycross
Friendly staff, delicious food, clean! I’ve never had a bad sandwich
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January 2024 by Ricky Ellsworth
I would give negative stars if I could. They rang us up for large sandwiches when I clearly ordered skinny ones. Cedric said to call in morning for a refund. I called and person who answered said she doesn't know why he said that. He then got our orders wrong and I had to ask multiple times for the shake I ordered. I have been to the Seattle, Portland and Detroit locations this is a location is an absolute joke. They get your order wrong then rip you off.
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December 2023 by David McElwee
I’d give this place 2 stars if I hadn’t waited in line for 10 minutes (no. Seriously. 10 minutes) with no greeting or acknowledgment. The a-hole in front of us (who looked an awful lot like colonel Sanders) was ordering for what I assume was his brigade from a laptop. A laptop. Fortunately, we won’t be going to this specific PotBelly or any other for that matter again. Thank you for the reminder that good service exists somewhere, just not at this location.
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December 2023 by Stephen Nguyen
Sandwiches are decent, that’s the best I can say. At least it’s close to campus.
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December 2023 by Andrew Kim
I greatly appreciate Tate, one of the employees at the Bothell location. Really honest and good individual that makes me feel like an appreciated customer. Keep up the good work!
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December 2023 by ПАВЕЛ Вишнякоу
They don't have enough hands, there are a lot of orders for lunch, they have to wait a long
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November 2023 by Dan Murphy
Waited half an hour after pick up time just for a salad. I understand right before lunch is busy, but your system needs to account for that. Spent half my lunch break waiting with the 8 other people who's pickup orders were not ready. A large catering event should not push out all of your regular lunch orders.Salad is a decent size (should be for $15!), but a lot of the lettuce needed to be picked out.
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October 2023 by Jarrid Kamphenkel
Food was fine. Manager was crabby/lackluster. Maybe she was having a bad day cuz it was busy, but it felt rude.When I thanked her for the food, she flatly said ‘sure’. Just weird.Dathan and Andreas were super helpful and polite, despite the rush. They really saved the experience.And incase anyone from potbelly reads this: the Bothell location undercooks the heck out of their bacon. I’ve eaten at potbellies around the country, and this is the only one that considers stringy, chewy, pink bacon as ‘done’.
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October 2023 by Junior
All this teens working in there with EarPods listening to music not putting attention at all,, looking at you like they wish you be somewhere else,,, food is really good but customer service
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October 2023 by YWTP
update 2: was fully refunded and free sandwich coupon reissued along with an additional coupon for a free cookie. thank you! bumped up to three stars from one. hopefully what happened last time was a fluke.update: i reported it on your website the same day. i've not gotten any response yet other than your google reply.Wanted to use my coupon for a free sandwich; ordered via the app; went to pick up around 12:30, and store was closed. Also purchased a beverage. I'd like my money and coupon back.
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September 2023 by Kayla Hinkley
Potbelly is one of my favorite sandwich shops but this location specifically has dropped the ball on more than one occasion, which drives this review. On a regular basis, the staff genuinely acts irritated to do their job and this is the second time we have drove 30 min to their location, during regular weekend business hours, to find the doors locked without any signs of why they are closed. This location is managed with extreme low care for customer satisfaction and is disappointing considering PotBelly, in general, is a great place for sandwiches!
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September 2023 by Porter Dodson
Ordered lunch, got here and they are closed, nothing posted, order confirmed online, but doors are locked and store is empty. Have seen at least 2 other people show up to pick up food as well.
