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June 2022 by Natalie Doyle
I've been going here at least once a month for at least a few months and I've been happy with it. I like that the pharmacy is up in the front, so it's quick and easy getting in/out. They've had my prescriptions in stock, they always get everything filled extremely quickly, they have a text system that always lets me know when my stuff is ready to pick up and they're open good, convenient hours. I've had no problems here :)
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December 2021 by Google user
I've been going here at least once a month for at least a few months and I've been happy with it. I like that the pharmacy is up in the front, so it's quick and easy getting in/out. They've had my prescriptions in stock, they always get everything filled extremely quickly, they have a text system that always lets me know when my stuff is ready to pick up and they're open good, convenient hours. I've had no problems here :)
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January 2020 by Anne T.
I've been coming to this pharmacy for several years. Brian, Marcy, Tammi, and the pharmacy manager (who I'm blanking on his name) have always been very helpful and attentive. They are fast. They text when your meds are done. They answer every question I have. If they are out of a med the call around and find it for you. They're even willing to leave the counter and help you find the right type of calcium if needed (witness them help an older lady with this and I was happy to wait!). I'm thankful that they always have the patients bes interest and safety in mind (even though I've witnessed them being yelled at for not filling narcotics early - it's a law, both their fault). Now I drive here even though we don't live near just to get great service.
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January 2019 by Kyler N.
Staff is rude. Went to get a money order for rent. (We just moved here) They said the amount we asked for was too high. When I asked what the highest amount we could ask for was the lady refused to tell me and referred me to an entirely different chain of store. Will not be returning to this store for anything.
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August 2018 by Jodee S.
This Bothell pharmacy is the best I have ever used. When I called in to fill a prescription I get a text when ready. Recently we had to have our second Shingles shot and EVERYONE was out. I called my drs office and they said just keep calling back. Coming home from work I got a call from Marcy that they got the vaccine in and would we like to drop by. What awesome service! They will even call you if you forget to pick up your prescription before it gets put back. Love the small town feeling.
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July 2017 by Brittney C.
This is an absolutely horrible store. The staff is stuck up and rude, doesn't want to help, and thinks they are better than you when you ask a simple question. I have never been treated so poorly in my life. Not only will I never go back to this location and make sure to tell everyone I know not to either, I will never be going to Rite Aid again. Please do yourself a favor and go to CVS. Rite Aid is disgusting and doesn't care about their customers.
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March 2017 by Ann L.
We love this store! We moved to Bothell in December of 2013 and used this pharmacy because it was convenient. The pharmacy staff is fantastic. They are always smile, are patient and helpful. They even know our names! I was so impressed with how Brian handled a customer who was very angry because the pharmacy was unable to fill her particular narcotic prescription. He was patient and offered to locate a pharmacy that could. Everyone who enters the door is handled with respect. We highly recommend!
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January 2017 by Mijell L.
horrible customer service. I transferred all of my prescriptions because they had an offer to get 25,000 or 30,000 customer service points (which translate into money you can use in the store) when you tx an RX. They did NOT honor this. I had all the coupons/paperwork and appropriate documentation and they said they were giving me the points and never did!! All I got signed up for was obnoxious solicitation emails from rite aid constantly! Also every time I've gone to the pharmacy to pick up my prescription (called in in advance) they don't have it ready when they said it would be ready. Not good. I'm extremely dissatisfied with Rite Aid as a company, AND this location specifically. Also they wanted $5.50 for cotton wipes ?! Which cost around $1 at other non-ridiculous stores...just atrocious at every possible avenue.
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November 2016 by Cindy Phan
I usually love going to other Rite Aids, but the Indian guy at this location during evening shift was very rude. He made me wait a long time standing at the register with my unpaid items, even though he was in the front aisle and clearly saw me. He didn't come up until another guy lined up behind me. He rushed me during check out and refused to answer my questions. When I indicated on the pin pad that I wanted cash back, he immediately shut the drawer back and told me to not ask for cash back again!
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November 2016 by Kaykay Walker
Always friendy and helpful. Can be wait time if you bring in a RX. Theres a waiting area.
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July 2016 by Miss Ninja `.
I love this Rite Aid in Bothell. Why? Because it's small, staff is friendly and hardly any customers around. You can shop in peace. It's located off of Bothell Way NE and NE 191st Street. Rite Aid is next to Not Just Antiques shop. The parking lot is small, but good enough for you to find a parking stall. ^_____^
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January 2016 by Jennifer G
I've been coming here for years and the pharmacists here are always kind and understanding. Recently I accidentally had an emergency prescription sent to the wrong Rite Aid in Canyon Park. I called Canyon Park check if it was there because I riding the bus. The woman on the phone was so rude she said she couldn't check without my insurance number but I didn't have it on me and the clinic should have sent it to them. I called the insurance but was on hold forever and couldn't get through and then I was on hold with the clinic but was able to get through they told me that the prescription should have been waiting there so they should only have needed my name. After being on the phone for almost an hour about every time I called her she just kept hanging up on me. I finally realized when I got to Rite Aid that I had sent the Rx to the wrong one. I went to this one and they were so nice and took care of it right away and they did not need my insurance number because it was already charged through the clinic.
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February 2013 by Ike Thompson
If you're looking for a way to water your flowers with an overly large and frighteningly green watering bucket, this is the place for you!