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March 2024 by Tabitha Turner
They keep the dogs in a very unsanitary environment and there is rat poop all over the cages. They do not pay attention to the dogs at all when they are there. the owner treats the employees poorly and caused them all to walk out and quit. Send your dogs to a better daycare instead of this filthy place.
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February 2024 by Jamie Hannam
The woman who took my call this morning made scheduling an appointment so seamless. Thank you, Tails-a-Waggin for always being there for your community! Three of our dogs have been cared for throughout the years here, and we appreciate you.
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February 2024 by Liz Sun
My dog came back with bites from parasites all over her body.
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February 2024 by Fisher
my dog came back after a stay of 2 weeks a couple years ago. since then he has been very frightened of bigger people, especially men, not sure what happened here that caused this but im sure whatever it was is not good. wouldnt reccommend, find somewhere better to take your pets without risk of abuse.
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December 2023 by Eric Wang
Staff is great but the owner Cat is terrible to deal with. Saw discrepancy on my invoices and I complained and asked for my invoices. She called me and said I was harassing her employees and I was not to ask for the invoices or I would be kicked out. Told me if you don’t trust us then take your dog else where. Spoke to the employees and non of them had felt I harassed them. Today I got notice saying I have no more days and I haven’t paid for my days but I just paid Monday. Had to pay for 1 day today but it will be my last. I don’t understand why she would not let me have my invoices, I can’t track the exact days I have because I wasn’t allowed too. If Cat would just do business right this place could be great. Cat is literally the rudest lady I have ever met and I really don’t think she should be running this place. She is never there and it seems like she treats this business as just a money grab. Really feel bad for her employees because they are great.
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December 2023 by SpencerH
I left my cat with them over Thanksgiving week. He was howling all the way home wanting me to take him back. Their prices are fair and everyone is super nice.
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November 2023 by Colleen *E*
I didn't deal with or talk to anyone, my partner did and mentioned that they seemed disorganized. We boarded. We were going out of town on Sunday, coming home Monday, but this place doesn't accept pets on the weekend. So we had to drop off our dog Friday evening for a pick up Monday afternoon. That felt like a money grab but we we desperately trying to board her. So we did it. When we picked her up, her ears were back, she looked timid. When we got our bag of dog food back (which had the amount and the frequency written on the bag) I asked if she ate because it didn't seem like much food had been used. He said that she was fed 2 times a day vs the 3 written on the bag. I fed her that evening and my dog slept. All night. All the next day, and a little in the following morning. I don't know if she was too anxious to sleep or if other dogs were barking keeping her up or she was treated poorly, I know nothing. But I do know that I'll pay more for somewhere else, unfortunately our options were limited because she wasn't fixed yet, but I'm getting her fixed asap so we have options.
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August 2023 by Daniel Bonneville
Our puppy loves it here.She goes to doggy daycare every day and is always excited.Thank You Tails-A-Waggin team for taking such great care of our little princess.
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July 2023 by Jonny Flash (SRT MAFIA)
5 visits later, always had a pleasant experience with the staff and my dog returned in good health. UNTIL... I met the owner this last time around, my dog now has a fungal skin infection, an administered dose of meds not authorized by me, 2 days without eating or potty after pick up. Too keep it short they did not inform of any discrepancies prior to dropoff. Took it upon themselves to do as they pleased, then thought they could charge me for it. Good try. The owner saw no issue with their own processes failed, tried to place fault solely on me. No attempt to find middle ground even though his own business screwed up. If it wasn't for the remarkable staff I'd give 1 Star. Either way I won't be back nor recommend them. Everyone will know their pets are not safe here
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January 2023 by Jeff Nelson
I haven't boarded my three dogs at this kennel. I tried to set things up for a seven night stay, but a lady named Kat made it very difficult. We uploaded vaccination records per their request. They were from Good Neighbor Vet, a mobile vaccination clinic that meets at Haggen grocery stores. The initial paperwork that you receive at the time of service is all handwritten. We didn't have any other copy than this. We were told by one of the employees named Amber, that these were unacceptable. My wife wrote over one of the dogs names to make it more legible because the scan was of a carbonless copy. When I spoke to Kat, she was very rude and abrasive one she spoke. I felt that I was being blamed for making it an issue for how the documents were scanned and that she is suspicious of people doing things fraudulently. That is not good customer service, especially to someone that is never used your service and could easily be a continued customer. I have read numerous reviews about them online and many have stated that Kat is very rude. So, I think it would be good for her to find a better way of communicating with their customers and leave the attitude at home.
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September 2022 by Rachel Law
This week I had the need for an emergency boarding of a family member's 2 large dogs. Two days before a holiday weekend, Kat(owner), took my call, said she could help and guided me through what I needed to do to get them prepared and into the facility. When I arrived this morning to a bustling lobby, Kat and her staff calmly assisted me and their regular clients get checked in swiftly and accurately. Recently, I have personally experienced and have heard other's woes about a lack of customer service with various businesses as everyone is short staffed and struggling these days; so when I experienced a company that was so willing to go out of their way and out of normal process to assist me in a time of need I wanted to make sure that I shared my experience. Oh and the facility is clean, and lovely I will sing their praises and return myself in the future. Thank you Kat and staff for your kindness and professionalism, you truly don't know how it has helped me.
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August 2022 by Teodora Juduc
I'm not rating their services because I've never brought my dogs here. I live in the neighborhood and I hear dogs barking all day and most of the time during the night as well. I've tried multiple Dog Day Care facilities throughout the years and never heard this level of noise. Unfortunately I cannot upload videos to give a sense of noise level
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August 2022 by Jasmina Boyer (Ivith Jae)
We have always loved this place we’ve had past pets come for grooming and boarding. They treat my current dog with lots of love, they know us and our dog by name instantly. With this past experience, my guy came home extra hungry even though my wife paid for food for him. He looked a bit frazzled or overwhelmed. Usually he’s super happy although tired, but he wasn’t his normal come home from a play day self. Last I heard, something happened with the groomer so he couldn’t be scheduled for grooming. Maybe it’s something with the staff & Covid effecting everything. I don’t have too many negatives with this place in particular I just know they’re not at their top tier. I hope that it gets better for them.
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July 2022 by Dan Brackett
They took care of my dog and cat one several occasions. The dog and cat both came back home happy and healthy. When I am picking them up i can always hear my little dog braking and playing with the other small dogs.
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July 2022 by Jin P.
We boarded our dog here for a week and my dog came home injured with wounds on her nose, elbow and ankle. I requested a tour of their facility when I first registered, but was denied (red flag). I will never bring my dog back here again. PERIOD!!