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June 2024 by Arsh Singh
The employees in this branch are really helpful and patient, when i visited the branch, i had really good experience with teller lady SAROJHA, she was so kind and helped me out with everything i asked for, and now few days back on last tuesday i called this branch and call was attended by PAULA, she was also really friendly and helpful, she walked me through all the steps over the phone and was so polite, so far really good experience. i also had couple of more questions and she mentioned she will call me once she gets the answers for me. Really satisfied. Thanks.
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June 2024 by Nikki Dumas
My husband deposited a check on Saturday that was written by another US bank member the banker told my husband the check would be available within a couple hours. Sunday night we realized that the check was not deposited. So today I called to find out why the check was not credited to the account and I was then told we have to wait until Tuesday. There was also another issue that has me really upset we had COVID-19 and I went through the drive-through to get a cashier's check and the teller told me to come in to the bank to get it done. I even told her I had COVID-19 and didn't feel like coming in. So I went in and put 5 other customers at risk. The teller should have worked with me without putting someone else at risk.
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February 2024 by Steve Morelli
Lots of 1 star reviews for this branch and the manager "Cliff" who is not customer friendly. He is a by the book manager and not very flexible, when I know he has discretion in waiving fees according to other US bank employees. Elderly people who have some cognitive challenges are not given any grace when it comes to extending the terms on their CD rates. Cliffs only response was...well we did our due diligence by trying to contact them and now they are stuck with a 1/4% interest rate.They can't move their money without a significant penalty and fee.Local customers should stay far away from this branch as well as US bank....There are many more options out there that are more customer service oriented. If I could have rated less than 1 star I would have dine so
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February 2024 by Heidi Agun
Great service
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September 2023 by Fire Tornado
Always helpful. Arrived right at close and they helped me get the right kind of change for the tooth fairy. Continued excellence.
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August 2023 by Kathi Pierce
I had the pleasure of working with Judith for the second time and she was extremely helpful.
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August 2023 by Anshul Rastogi
Tried open a business account. Wasted 2 hours and 2 weeks. No help or rectification from the branch.Most painful experience. No empathy for customer or there business.I was told that account is open and then it was closed after a week with no effort to ask for any clarification. Advice from the banker is try again.Bankers have no clue what is going on and everything is like a black box. One banker told me that account can be closed at any time.A lot of misleading/conflicting information provided.Good luck banking...
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August 2023 by Mike Land
Better than Kenmore branch.
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July 2023 by The Seattle Property Scouts
Beware of "Paula" in customer service drive thru. Went to transfer money to my dad's US BANK account and she said there was no way to do it without printing out checks. I then see a "counter check fee" charged to my account. No mention of that, she just did it. I had a checkbook in my purse!!!! Also, I DO NOT suggest using the "BILL PAY" service. It is a 3rd party service and I just found out they sent a check SNAIL mail to payoff my credit card. The payment shows as a "past payment" and I have a confirmation number. However,after calls to both us bank, BECU (the Payee) AND the 3rd party Bill Pay service, I find out that the payment is at the mercy of UPS and may have not even arrived. Meanwhile, I get another interest charge in 3 days if the card isn't paid in full. Always initiate payment of bills from the Payee end, NOT from us bank.
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March 2023 by Sarah-Marie R. Boerner Albertson
Slow service at times, but have always been helpful with questions.
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January 2023 by Phil Weight
Worst banking experience ever! Even after being a very long time customer. DO NOT RECOMMEND US BANK.
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September 2022 by Sunghoon Kim
Teller just only one. I wait over 10min. And their services is worst.
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August 2022 by Drake Pawling
I close my accounts with this bank two years ago, the credit card i had with them expired 07/21. I paid off that card completely.But i guess January 4th for whatever reason this card was used to purchase something from "Microsoft" (they gave me a number to call, i did it was inactive and on scam registrys).The statements i had no idea i was getting (yet again because i haven't had any ties with them since 07/21) i just found out about.My credit had been increasingly declining, im on a collections list, and im stuck with a nearly 300$ debt for a transaction i didn't make. The purchase was made in Washington state (of which i used to live in two years ago) and its extremely obvious that fraud happened.I have been going back and fourth through phone calls because yet again i dont have an account with this bank and haven't had one in years.I have no physical way of just paying this fee, due to yet again NOT HAVING AN ACCOUNT WITH THIS BANK.I fully suggest in looking into bank of America if your in bothell Washington as it is a more secure bank and to my knowledge hasn't had this type of horrible issue with previous account holders.There was issues years ago but at a much smaller scale, this problem im having now could very much ruin the credit ive been building since i left this bank and could also put me into a very tough living situation due to the unexpected and very much negligent handling on my information by this branch.Dont trust or bank with this location.
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June 2022 by iceman01232
I made an appointment for 10:30 to see a personal banker. Got there on time and checked in at the counter, they told me it’d be just a moment and to have a seat. 10 mins later the other lady at the counter asked if I’d been helped and I again let them know I had an appointment for 10:30. At 10:55 the 2nd counter lady asked me to come up to the counter so she could help me. I told her it was an appointment scheduled with a personal banker which she said we’re all personal bankers. I asked why I was made to sit and wait if I was only going to be helped at the counter the whole time. Why all the other people were helped and I was pushed to the end. She said the person who was supposed to help me was out sick, they’re short staffed and she didn’t know I was there for an appointment.The lady who first helped me left the counter to help a guy who came in after me around 10:40 and didn’t acknowledge me at all which I also asked why that was acceptable customer service.She asked what I wanted done and I told her I needed to cancel a credit card I don’t use and to close one checking account I have with them but to transfer that account to my other checking account. Which she then questioned so I asked for my ID back. She WOULDN’T GIVE IT BACK! I had to be forceful and loud to make her hand it back to me. Told her I was leaving the location and my last words were thank you. The first counter lady was middle eastern and the guy she left to help ahead of me was as well..it really felt like I was being stereotyped and deemed lesser. Everyone else were older adults and they got great service. The tellers didn't have the right name plates up either so I have no idea who "helped" me.Definitely looking for a new bank. Don’t come here for help.
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February 2022 by Lois Pelcha
Worst banking experience of my life!!! I have never heard of a bank that didn't have enough money to cash a check? Then the Branch Manager acted like she didn't want to be bothered and made me wait 45mins. Before telling me she was unable to assist me?? I have instructed my Family and friends to take their business elsewhere. ?
